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January 2025 by Kyle Stephens
Rude and unpleasant.
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January 2025 by Jessica Gail
I rarely write reviews, but the team at the Harris Teeter pharmacy in Navy Yard definitely deserves recognition.
After I made a job change in early 2024, Tina and her team helped me navigate my new insurance to make sure I was still paying the lowest price for my prescriptions.
It is a busy pharmacy but the HT pharmacy staff- Tina, Paul, and Sade are knowledgeable and always willing to answer questions.
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November 2024 by jason Rcandela
The worst and most unsafe store in Navy Yard. I left my electric scooter with security watching for a few minutes and when I came back it had already been stolen and they didn't give me an explanation. The worst thing is that they hire incompetent people to do their job.
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October 2024 by Madison Durham
the pharmacy is good but I hate going here because of the armed receipt police
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August 2024 by Alvonette Grimes
The Pharmacist is amazing she always explains meds and cost but also offers help to combat the high cost. All the staff there are kind.
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November 2023 by Jennifer Koch
This pharmacy used to be great. But in the last few years staffing has been so low that they often only have 1 person working at a time. I'm not sure if it is inadequate pay at this location, or a lack of people interested in being a pharmacist. My guess is the former. Because of this lack of staff, the staff they do have are overworked and unable to meet the demands. It is often impossible to get through over the phone because they are helping customers in store. The 1 in 100 times I actually get through over the phone, the person I am speaking to is so stressed that basic customer service, such as saying, "thank you for calling" or, "have a great day" rather than just hanging up, is nowhere to be seen. They are also so busy that they often don't see refills requested through their website. On more than one occasion I have had to go to the pharmacy just to request that my prescription actually gets refilled.Recently my dogs prescription was entered incorrectly, providing me with only 20 days supply but showing that it couldn't be refilled for 2 months. Because of this error I was unable to attempt to refill it through the website and had to call. The man I spoke to was clearly trying to juggle too many things. Harris Teeter, you need to get in more, quality, staff. Change your policies if needed to actually be able to retain them.
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November 2023 by Justin Siemaszko
Don't trust me... just try to call the pharmacy. See if anyone picks up.
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October 2023 by Laura Webb
This pharmacy is clearly understaffed, but the team who does work here works very hard. I had to fill prescriptions for myself and my son this week, and they were so helpful with troubleshooting an issue communicating with my doctor and helping me understand how to give my toddler his medicine. They also really went above and beyond in getting a new prescription ready as fast as possible. Thank you!
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October 2023 by Noreen Beatley
Tried calling this pharmacy for more than an hour....tried again the next morning... not sure what the issue is but NO ONE EVER picks up. Tried calling the main Harris Teeter pharmacy number as well and it just kept cycling thru the same questions.I was trying to be polite and calling to cancel a vaccine shot... oh well - hope their issue doesn't screw up my ability to get the shots somewhere else.
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October 2023 by A Williams
I cannot get in touch with anyone by phone. I have to make multiple trips to get issues sorted out. This location seems to be woefully under staffed.
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August 2023 by vali zabiheian
Waiting for pharmacy manager Andrew while she is talking with drug representative for 35 minutes . Everyone on line.Never use this pharmacy again.
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July 2023 by Eleanor M.
I called to ask about the availability of the medication prescribed to me for my diagnosed ADHD, since there's a shortage and I've had a hard time finding it. The pharmacist clearly assumed I was just seeking narcotics illegally, and snapped "we don't give out that information over the phone" and hung up on me. Unprofessional and insulting behavior directed at someone just trying to fill a legal prescription.
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June 2023 by Skylar W.
best pharmacy staff...everyone is always smiling & nice.
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June 2023 by Elizabeth Wong
I’ve never had a problem getting my prescriptions filled here. Harris Teeter Pharmacy is nice and the pharmacists appear to know what their doing. The other employees are at the least helpful and some are very friendly!
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June 2023 by Jacquelyn H.
I use -- or used to -- Harris Teeter pharmacy at The Yards. This review would be negative 5 stars if that were a possibility. Their customer service is non-existent. No one at the pharmacy answers the phone. When I left a detailed message about the prescriptions I needed and how their website was screwed up and asked them to please call me so that we could figure out how I could get my prescriptions, no one returned my call. I waited two days and then called the store manager who was very pleasant, listened to my saga, and said he would walk over the the pharmacy and get the pharmacy manager to talk to me. After waiting 8 minutes, a young woman came on the line and asked how she could help. After identifying the 3 prescriptions that I needed filled -- all were new prescriptions sent in by the urgent care doctor I had seen -- she was able to get them in process and said they'd be ready in an hour. I then stated that I recognized that the issues I was having may not be her fault, but asked that she convey the information to the appropriate higher up. As I started to explain the issues with their website (the prescriptions listed as would be ready on a certain time and date, when they weren't ready they simply disappeared from the website, two days later they were again on the website and I ordered again, when the date and time for them to be ready came and passed the website listed them among my medications but did not list them as being worked on and would have required me to order them again!). Before I could finish, the pharmacy staffer (manager?, God, I hope not) interrupted me, said they were understaffed and that the prescriptions would be ready soon and I'd receive a text. When I tried to continue she simply hung up on me. If this is the way Harris Teeter Pharmacy treats their customers, I don't want to be one of their customers any longer. How about you?
