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March 2025 by Erin Oppel
I had a fridge scheduled for delivery. They said they would call 30 minutes ahead of time and they never did and then called me to say they were here and I asked them to wait 5 minutes and they left in that time period without giving me any notification. I couldn’t reschedule for 4 days and when I called to reschedule the customer service was rude and kept reiterating it was my fault. I then had to shift my work and school schedule around just so I could get a fridge. Go somewhere else if you need any appliances.
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March 2025 by Michelle McNeese
This address is listed on a scam site that stole money from me. It is impersonating husky tools. I’m in a dispute with my credit card company over this but the homedepot should be aware of this issue. They can reach out to me for any more information.
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February 2025 by J
Communication breakdown amongst associates. A return that should’ve taken 5 min, took 35 minutes.
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February 2025 by frank Santillana
The best place!Andrew was very helpful!
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February 2025 by Admast8 Ok
People working there they don’t like to help !!!!!
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February 2025 by Frank Hamilton
They might have it..
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January 2025 by Maurice Lethbridge
The Rhode Island Avenue store is our closest location & recently we have consistently had good customer service. Recently, we worked with “Miya” and “Tharyll” on a special order for a bathroom project. The service was efficient and professional. Thank you.
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January 2025 by P Meg
I came to buy some wood trims this afternoon and experienced the worst customer service here. The store wasn’t busy during this time and there were at least 4 associates in the checkout area.
At first there was a white wood trim that scanner didn’t recognize the bar code. I asked the associate at the checkout to help me. She looked at her phone and said it’s not possible to identity it. So I decided not to purchase that particular item and let her know.
Then the one of the 2 identical inexpensive pine wood trims I wanted to buy also didn’t have a barcode. I asked her if the other one with barcode can be scanned twice. The attached photo shows the barcode in circle and the pine trims are the same style, size and color. She refused and told me to go back and bring another one with a bar code.
While one of her colleagues is holding the 2 trims, and 2 other associates standing nearby, the original sales associate kept telling me that I either have to go back and grab another one or go to the customer service. Home Depo didn’t have barcode on its items and it’s clearly customer’s problem not theirs. A couple of the associates smirked when I complained about my frustration of not getting help. After standing there several more mins, I decided not to purchase the trims and checked out with the rest of the items. Before leaving, I asked the original associate’s name. She refused to give her name and turned to the side so I would not see her name. I expect better from Home Depo! Very disappointed.
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December 2024 by Andrea
Dec 9, I went in to find a stud finder. First helpful employee showed me where they were. A locked end cap. Another employee was near helping someone else so I lingered near by hoping he would acknowledge me. While waiting, I scanned the QR code for the person to help. Another associate came and said that he was sorry he couldn’t help. He works outside and didn’t have a key. He had to use the restroom and hurried off. No big deal. Third associate came to check products on that end cap and acknowledged me BUT was on the phone checking SKU numbers for another customer. All staff remembers were helpful but not enough are working. One of these staff members suggested there were more workers (hiding) in various places. I wound up grabbing a long tool and snagged the stud finder (last one) from the cage. I had to get to my second job. I recommend ditching the hiders and getting more helpful folks like I ran too but were so busy😂
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December 2024 by Human Earthling
Honestly, I want to like this store because I am there ALL THE TIME, but it’s so unorganized. Even if you know exactly where to look, none of the boxes are full of the right items. Home Depot corporate cut so many jobs they don’t have enough staff to reset things each night. And it isn’t isolated to one department. Electrical, plumbing, screws/fasteners are all a mess. And if you ask the staff they also know it is a mess and are just checking a box coming to work each day. Ya’ll need to lay people more so they are excited to work and customer service is maintained. I’m likely going to go to Lowe’s instead because it’s just impossible to find the items even when the website says they are in stock
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November 2024 by Zarah Parker
Placed an order online at this home depot even though it is far away from my house for a Christmas tree we had been looking for. They cancelled the order bc I guess their stock wasn't accurate but because I used a gift card with the order, they refuse to provide me with a refund (even to my credit card) unless I physically go into the store. This is despite their email saying it will process automatically back to my card and also despite me checking with sales associate via their help desk almost 2 weeks ago who assured me it would just be refunded automatically. It is incredibly inconvenient and not to mention super shady practice to hold a refund for an order that wasn't even cancelled by myself but cancelled by the store. Never ordering from here again.
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November 2024 by Binta Robinson
The customer service is awful - absolutely awful. It takes a really long time to try to get through to the millwork department -I've been on the phone for around 10 or more minutes, only to have someone hang up on me - this happened around 3 times over the course of several days. So I went to the store this weekend - hoping to place the order for 3 doors - (I was told that none of the specialists in the millwork department were working and that they don't work weekends - how is the customer supposed to know this?) so a specialist had to be pulled in from another department -he said another department had to be asked a question about the design of one set of doors and millwork would get back to me today. It still has not happened - no one from millwork even called me today - so I called trying to get through to millwork and was on the phone for over 15 minutes -I could not get through as I was kept waiting - so I called to make a complaint and waited over 5 minutes before the phone hung up. This whole process is delaying the order being placed. There does not appear to be accountability - and one of the managers seemed to have an attitude when I tried to complain about the service on Sunday. Something is really, really wrong with the store in terms of the process and the larger company in terms of being able to register a complaint and hold the store accountable. Later on in the day yesterday, I received an order from Millwork and it was wrong in a significant way - it had the doors, that I told the specialist on Sunday that I specifically did not want. I tried to call millwork again and I could not get through, I could only get through to its answering machine. When I called to complain - the people were unhelpful -one Home Depot agent promising to transfer me to a live person transferred me to the Indiana Store, instead of the DC Store, where person told me that their specialists do work on the weekends.
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October 2024 by Brendan Ryan
We had a frustrating experience with blinds installation from Home Depot. The scheduling process was chaotic since they use a contractor for the work. Home Depot scheduled our installation date without notifying us, and we only discovered it while following up after weeks of trying to confirm the appointment. It happened to be a date that we were not home.
When the contractor finally arrived, he was unprepared and had to reschedule for another date. He was also a bit rude. The worst part is that he did really shoddy work. Three months later, the blinds are coming out of the wall because they were hung incorrectly.
We’ve tried reaching out to both Home Depot and the contractor for repairs, but they have ignored all our calls. Given our experience, this lack of response is not surprising, but it is very disappointing considering the amount we paid. If you're looking new blinds, I’d advise looking elsewhere.
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October 2024 by Sara Nabizadeh
It's shocking that nobody from corporate has done anything about this, especially with this many negative reviews.
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October 2024 by Helio B Ramirez H
There is never what is needed
