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March 2024 by James ..
The employees are some of the rudest and unprofessional i have ever met. Don't expect any service from them. It's better than going to Lowe's if it is not too far or too much trouble.
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January 2024 by Chris M.
the worst. Can never get any help in the store. AND if you buy an appliance good luck. Deliver system is the worst I have ever seen. Totally disconnected and the will tell you conflicting information. Never again will I buy an appliance from Home Depot. The worst.
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December 2023 by Kate D.
Zero stars if I could. Bought a dishwasher with delivery/installation. The installers who came had no idea what they were doing, busted my countertop, lied about the error codes showing, and ran off in the middle of the install, leaving us with water leaking all over the kitchen floor and lower cabinets. Me: navigating all the "customer service" phone numbers and chatbots. Second set of installers came a whole week later, also didn't know what they were doing, left saying that there was a missing part, and I needed to make some calls to have it sent back, order a replacement. Me: more hours on the phone talking to people who were passing the buck, putting me on long holds, passing me to someone who said things to placate me, but didn't follow through. THIRD set of installers came with the new, replacement machine, couldn't get it hooked up right, no power--call to his supervisor didn't do anything...told me it was defective, needed to order another one. Left, apparently TAKING HOSES AND CLAMPS---soon as I tried to hand wash dishes again, water flooding out under the sink again, ruining everything below. UNBELIEVABLE! Me: more calls, including one to my attorney. Home Depot needs to own up to their responsibility and make it right -- I paid $1000, have had no working DW for Thanksgiving, Christmas, New Years, but a torn up countertop, flooding in my lower cabinets, and HOURS and HOURS of frustration and getting passed off from person to person, even in the corporate resolutions department. BEYOND ANGRY!
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December 2023 by Scott S.
Tl;dr - don't get your keys copied here. I needed a key copied, so I used their machine. Frustratingly, they don't accept Apple Pay and I didn't have my wallet. So I left the key behind and came back an hour later to find that they had lost the key! I made it a second time, but when I brought it home, the key didn't work!! The key machine said "100% guarantee". $4 and 2 trips - I didn't waste any more time going back to get a refund. I eventually got my key copied at the Brookland Ace Hardware where it was $2, they accepted Apple Pay, and the key *worked*. They also gave my dog a treat. A frustrating experience!
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November 2023 by Andrew F.
This is the worst home depot on the planet. The paint department being the specifically worst part . The people who work in paint are so rude and mean and impatient they should immediately be fired. And then when you try to complain to a manager they are even worse. This Home Depot is over run with begging people in the parking lot, useless and incredibly rude associates and to top it all off, I asked for re-bar and they said they don't sell that...are you kidding?
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October 2023 by Michelle D.
OMG l had the best Experience at the 901 Home Depot location a couple weeks ago on 9/12023 inside the paint department. I don't remember the gentlema's name, but he was friendly knowledgeable and engaging. Hi offered expertise advice and suggestions. I rarely get any of that when l shop at Home Depot , employee are usually reactivate and just know which direction to point me in. The rarely know the products. I Recommend it
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October 2023 by JayLy S.
This company along with Jeld-Wen is the worst combination to ever engage with. Do not ever buy a Jeld Wen door through Home Depot. We are going on one year with a faulty door and neither one of them will accept responsibility for the crappy job they did. Both parties screwed up and the customer is caught in the middle.
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August 2023 by Erica R.
We ordered a number of appliances online through Home Depot. They delivered most of them, but the washer dryer got delayed. They scheduled a new delivery date/confirmation, but as the new date got closer we did not get any information about the delivery window. We decided to call, and found out that they did not reschedule our delivery. They told us we needed to cancel the order and re-submit to actually get our appliances. They told us they would refund us via gift card and then we could call to re-order and still get the same prices/deals we originally got. Today, a week later, we found that they refunded us to our credit card despite us specifically requesting a gift card and they will not be able to honor the pricing because "the vendor doesn't allow that." I will NEVER be purchasing anything beyond plants and potting soil from Home Depot ever again. Very disappointed, and do not recommend purchasing anything of value from this store.
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August 2023 by Khadija Aisha J.
I was in need of cleaning products as I have mold and mildew in my home. The employees do not seem aware of what's going on. I had to ask multiple people which product was better. Sometimes as a home-maker, you have to do it yourself so I needed assistance from the employees but the employees are typically no where to be found. They also don't understand when you say you are visually and hearing impaired. So my suggestion is that Home Depot reviews its Accessibility policy to ensure all people have access to Home Depot! The employee was doing their best in self-checkout but overall, they need more employees in self check out based on what I experienced.
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July 2023 by Zee J.
The Home Depot on Hampton Blvd. has the worst customer service. The paint section is never staffed and other employees just walk around doing nothing. There is always an issue with this store. Just today, I waited in the paint section and not one employee offered their help or gave me any information. They just looked at me and continued to do nothing. A customer had to tell me that someone wouldn't be at that post until 11AM. I'm not sure if there is discord with management or just an incompetent staff who can't show up to work on time, but either way, it's terrible service. I have an account with Home Depot and patronized this organization for many years, but I am tired of the quality of service. It shouldn't take me 3 trips just to get a qt of paint. I will be closing my account and trying out Lowes.
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July 2023 by Shawn T.
Parking lot was filthy but the cashiers were nice. I saw many employees walking around trying to assist but we knew what we needed. The outside is just a turn off. Inside you have the standard store.
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July 2023 by R S.
Their installation team left my home with two electrical code violations and they refused to refund or address the matter, and gave me a total run around. I will never purchase from them again.
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July 2023 by S M.
Wow. Came on a Monday night. A worker asked me if I needed help. He proceeded to try to help me, but then asked one of his coworkers to better help me find a solution to my home issue. Coworker helped me find what I needed, and then provided even more helpful information. I've been shopping at this Home Depot for over 10 years. Never once has an employee ever asked me if I needed help. Something is going on at this Home Depot. Is it a new manager? Why are all of the workers smiley and in a good mood? Why do the floors look so clean? Several years ago, I came in looking for a solution for a faucet issue. I asked an employee for help, and was borderline verbally abused for asking him such a dumb question. Today was different. Good job, Home Depot. Keep up the good work.
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July 2023 by T L W.
I wish I could give this store ZERO star after 1 yr still waiting on them to pick up somebody custom steel secure door that they delivered to my house but I order a custom WOOD basement door came in the store on 3 diff occasions to speak with STORE mgt BRIAN ZIMMER only to b told he not in when I call on the phone for BRIAN ZIMMER being told he is unavailable even call CORP OFFICE to file a complaint only for them to have someone from the store call me back Corp gave me the day and hrs to call when Mr ZIMMER is avail but the call get intercept on two diff occasions by a RUDE UNPROFESSIONAL GHETTO CHIC name KIM JOHNSON do yourself a favor like I've done go to "LOWES" but I still waiting for their door to b picked up and my$806 refund after 15 months SMDH
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April 2023 by Fast Inked ..
This Home Depot has been the worse one I've ever been in and I frequent a lot of Home Depot's in many cities. customer service terrible! Workers with attitudes, and so many workers just standing around converse setting amongst each other doing nothing. Do you need a real manager on duty to get this place in order?
