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February 2024 by Tina Hawkins
Was very satisfying.
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August 2023 by Peter Olsen-Phillips
Does not return calls, messages or abide by posted hours. I had to get the corporate office involved to schedule a phone meeting, for which this office was still a no-show. This was an awful customer experience.
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June 2022 by Christena Malloy
H&R Block I been calling to find out about my taxes since March and no one seems to know anything ? just about all the offices are closed
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May 2022 by Jane S.
Update: HR Block still has not done my taxes months after I hired them. Three different people have allegedly worked on my taxes but all of them only communicated with me at the beginning and then never got back. This is terribly unprofessional and actually has me worried for my personal information.
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April 2022 by Min M.
HR Block could not file my return electronically and informed me that i could get a complimentary copy to mail in by visiting any HR block. I was informed at this location that it would cost me $25 per page to get it printed out and to go back to the HR block i originally filed (in another state) to get it printed. I thoroughly explained the situation and called the store I filed at and they informed me that I was misinformed. The K street location is the only one walking distance from me. I paid over $400 to have my taxes done and keep getting the runaround. I'm no longer getting my taxes done at HR block.
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April 2022 by becky ta
cause he was alittle late even though we played phone tag. It was my second year and I would have got a discount but he didn't tell me that till later. I was proactive about reaching out before 3/15. I didn't really like that I missed out especially when I paid over 1k. Next year I better get a discount, or else that would be the last year.
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April 2022 by Ocie C.
I had an appointment on April 6, 2022 to get taxes done. We were informed thst we needed more documentation which I went home and provided the very next day. Today is April 18th the deadline and no one has called us back nor completed our taxes. The sad part is we talked to the preparer and the management and they each said we will call back and don't worry everything will be done. It's 8pm and am in the office because I decided to come personally to get a status. The preparer offered no apology just said be seated. This is piss poor service at the K street NW DC location.. we have been coming for years and have never had these issues. They could definitely do better. This is sad.
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April 2022 by Eva G.
Aggravation! Despite so many promises from the receptionist Vary S who was supposed to do my taxes was MIA. Then they try to hide that she was out sick! They pass it on to someone Lasset who was so incompetent made so many errors that I had to scramble the last day to do it myself. Then when I called the last day before taxes are due after 1 hour hold with no check back I was told someone was going to do my taxes out of a favor despite being asked to pay to file the pros rate even the one I myself completed. Then saying I have to pay the one doing my taxes because that was not their fault instead of admitting that they made huge mistakes --they try to evade and put you on hold! Their office manager MG is even worse after promising to get back to me to assign me a pro left the office on Easter holiday leaving the receptionist and another tax professional who were clearly pissed at her getting everyone's anger. I got promised I would get a call and waiting the entire Easter but no call or follow up! If you want your taxes to be prepared by Incompetent, aggravating pros this is the place for you. This place has gone down hill since most of the experienced tax pros have retired now they are outsourcing your taxes to people who are not in this office but no one bothers to make sure that it is filed! Avoid, avoid, avoid!
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April 2022 by Lauren Anderson
Avoid this place at all costs. No one ever answers the phone and they switch appointments around without asking. Never going to do my taxes here ever again.
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March 2022 by felicia lipscomb
I've been a client for H&R Block for 25years or more and the services provided is unmatched.
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February 2022 by Michelle Clohan
It was a quick and easy experience and Raj is super helpful and knowledgeable.
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December 2021 by Lauren Andersson
I’ve had nothing but terrible “services” with this group whenever I’m finally able to actually get ahold of them. Please use any other tax specialist you can find or afford.Any appointment I’ve tried to make takes me about 40 minutes just to book only for my timeslot to be moved without a call to check with me if the new timeslot works with my schedule. Once I finally have a confirmed appointment (after another 40 min wait to book), no one actually even gets in touch with me or reaches out. In my frustration to even talk to any of these specialists, no one even picks up the office phone.I’ve been receiving concerning notices from the IRS based on the returns filed by them, and I can’t get any help from or advise from or even a conversation with this team.For the price they’re asking for this service, this process has been ridiculous to say the least.
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July 2021 by Lauren Kunz
I’ve had nothing but terrible “services” with this group whenever I’m finally able to actually get ahold of them. Please use any other tax specialist you can find or afford.Any appointment I’ve tried to make takes me about 40 minutes just to book only for my timeslot to be moved without a call to check with me if the new timeslot works with my schedule. Once I finally have a confirmed appointment (after another 40 min wait to book), no one actually even gets in touch with me or reaches out. In my frustration to even talk to any of these specialists, no one even picks up the office phone.I’ve been receiving concerning notices from the IRS based on the returns filed by them, and I can’t get any help from or advise from or even a conversation with this team.For the price they’re asking for this service, this process has been ridiculous to say the least.
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July 2021 by Rufus Gillette
Ms Gibson has been the ultimate provider of tax services. I have been working with her for a few years. She has been patient with me when I did not have all of my documents ready to file taxes. She has always been professional and courteous.
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June 2021 by Stuart Miles-McLean
The main door is a little hard to find between other businesses and takes you immediately to a stairway down to the basement which is where their offices are located.
