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February 2024 by Boris Mironov
Thank you!
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May 2023 by fred chopin
Do not go here. I made an appointment on the 2nd of April 2023 for an in person visit for the 5th of April only to get a call on the 4th saying that the tax rep was not coming in. No replacement was found and I was made to do an online drop off. They end up sending my documents to another H&R block on Columbia Heights. Wasted my time and sent me another location that DID NOT FILE MY TAXES. I had to scramble to file my taxes on my own because it was the 18th of April at 9 pm and I had no sign that my taxes had been filed. Horrible place, horrible company. Do not waste your time here, TurboTax all the way.
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April 2022 by Wilber Machado
Would not recommend this location. Arrived on time for my appointment at 2PM. Was not seen until ~2:15P. About 30 minutes into my appt some lady came in for her schedule appt which was after mine. Instead of having her wait until I was done. They dropped what they were doing, and helped her instead. Was not asked if it was ok with me, nor given a chance to come back another time. In total, I was there for 2.5hours when I was expecting 30 minutes to an hour. The person helping me was named Carmen, and I would not recommend having her do your taxes.
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July 2021 by CJ Lewis
The people were very polite and fast. They answered all of my questions concisely and comprehensively. I felt they were working to help me personally. When there was an opening they texted me to invite me to come in right away and therefore I was able to have my taxes done the same day, even though I was a walk-in. The
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June 2021 by Dave Moss
I had an unbelievably poor experience here. After I paid them, they declined my return, never filed it (they actually deleted it) and they stopped responding to me. Occasionally I would get through on the phone and they would tell me they were with a client and they'd pay me back. I paid $400 to them on April 9th and they never responded to me again. I had to go all the way to North Carolina to work with a different HR Block branch to start from scratch, I just finished today on May 12th.UPDATE:I notice they've left a boilerplate response to this. I called that number well over a dozen times trying to resolve this and usually they just hung up on me or said they'd call back and never did. They know my number and if they want to resolve this as they claim they can refund the money I paid them and apologize for what they did instead of just apologizing that I didn't have a positive experience. I was filing my taxes so there was never any chance of having a positive experience.
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June 2021 by Oscar Andrade
Was so helpful with all the questions I had in mind
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May 2021 by Michael Tillman
Excellent customer service Mrs Theodora Shepherd was excellent making me happy and very understanding with every question I ask her she the best.
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May 2021 by Mia Delores
DO NOT GO TO THIS LOCATION! I came in today for an appointment and the older woman I had an appointment with didn’t have on a mask it was only one other person there. This place is unprofessional and clearly doesn’t follow COVID safety protocol. I left immediately this location needs to close down.
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May 2021 by Shanny T
Excellent customer service
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April 2021 by Google user
The people were very polite and fast. They answered all of my questions concisely and comprehensively. I felt they were working to help me personally. When there was an opening they texted me to invite me to come in right away and therefore I was able to have my taxes done the same day, even though I was a walk-in. The
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April 2021 by Hailee McCririe
I was extremely disappointed in my experience. I arrived early for my appointment and was told after my appointment start time that there were "software issues" and I couldn't be seen, but was welcome to simply leave my items to be filed. I am understanding of software issues, but was very disappointed at the lack of professionalism by the Manager, of whom I supposedly had an appointment with. The least that could have been done would be to come out herself and explain the situation, and at least have a preliminary conversation with me. Extremely unprofessional - I won't be back.
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April 2021 by Lulu Lulu (Lulu)
I called for something so simple about obtaining a replacement emerald card and the young lady who answered twice had me on hold two times for over twenty minutes no answer must be that they don’t do anything unless you show up in person I guess to waste my time it’s unfortunate I’ve been doing my taxes since 2007 with H&R block and have to now look elsewhere for my tax services
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March 2021 by Lawren Geer
Christopher was great! It's a little more expensive than I'd like but otherwise great experience
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March 2021 by Jennifer Lane
You guys are awesome.
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March 2020 by Cailyn Spencer
I thought Miguel was very sweet. I did not appreciate being double charged for my 1099_Div which took two minutes to complete.
