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February 2024 by Danielle Edwards
Bad high price's an staff is rude
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February 2024 by S Kapiolani Williams
Go to H&R Block, the best tax service in town!!!!
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May 2023 by C.
By far the worst experience I’ve ever had customer service wise or any kind of service wise. Something needs to be done about this place because it is not being managed properly. I doubt my data is even secure after sharing all my tax information I haven’t received one update from my preparer, one bill, nothing. Called, emailed, even came to the place in person and no progress. Complete waste of time. Jacqueline needs to find a new job
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February 2023 by Phil B.
There's no other way to say it other than this business is absolutely horrible. First, the employee, Iris, didn't even know how to complete the return for Virginia, partially because I don't think she knew what she was doing and partially because H&R's electronic system/program does not function properly. The appointment took an hour and a half because Iris and another H&R Block employee couldn't figure out the system/program. My tax situation was not that complicated, and it could have been done in 30 minutes. But because they were not trained on the system/program (or not thoroughly trained), or the system/program is poorly designed, or the employees are all incompetent, or a combination of all, the customers have to deal with employee stupidity and the business scam.I was highly disappointed and frustrated, and the whole service was extremely unprofessional and inconsiderate (Neither employee apologized for not filing the return with Virginia or taking an hour more of my time).Additionally, half of the time when Iris was entering my tax data, she would look to me and ask if she was entering it right. I kept thinking, "Aren't I paying you to correctly and properly enter the data? What kind of service is this?"Second, prior to my appointment, I was quoted, after I explained my tax situation, that the fee for filing my taxes would be about $200. I ended up being charged $410. It was deceitful and sleezy.Overall, it was horrible service and pretty much a scam. Ultimately, I will never use H&R Block again. I highly recommend others not to use H&R Block.
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February 2023 by Emone LEGIT Jones
I have filed my taxes with HR block for a decade until now. Today I arrived 10 minutes early to an appointment. There’s no front desk attendant, visually no representative. I did overhear an appointment with a representative and an another client taking place in another part of the building. At 6:15, I spoke up and asked if Mrs. Brown was available aloud. “I’ll be right with you.” Brown responds, from somewhere but never physically comes out to greet me until 6:25p. Then at 6:28, I overhear a discussion with Brown, another representative and a client. My time is valuable, I made an appointment and that time was not honored. At 6:30 PM I left to make an appointment with someone else. This experience was unacceptable.
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February 2023 by Honey Silk
Ms. Ross has been a big help. This is my 3rd time filing with her and I appreciate her
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August 2022 by Dwayne S.
Mr. Ifill was amazing! I have a small business, and he helped me understand everything I needed.
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June 2022 by Rachel Fryer Dommel
Had a terrible experience with Michelle. Several mistakes were made on my taxes.
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April 2022 by Fer Lopez :3
The person who checked me was very helpful and respectful
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April 2022 by Mary Sklencar
Wanda Fields is knowledgeable and efficient. Explains everything clearly.
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April 2022 by Dwayne S
Mr. Ifill was amazing! I have a small business, and he helped me understand everything I needed.
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March 2022 by D. S.
Mr. Ifill was amazing! I have a small business, and he helped me understand everything I needed.
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March 2022 by Cynthia R
I am well pleased with H&R Block. My tax professional is amazing and I have never had a problem with Block.
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March 2022 by Jordan Wong
Amazing experience - Janine and her team were stellar. Would recommend to anyone!
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March 2022 by Tabitha Taylor
My mother filed her taxes there and they were very rude to not wanting to help her and she is disabled.
