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February 2024 by Nikia Burr
Ms.Kenney has been doing my taxes since 2019 she is very professional and kind I love her.
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December 2023 by Samantha
My husband and I filed our taxes at the beginning of February at this H&R Block. Charged over $200 (closer to $300) to complete. The only reason we chose H&R was because we through my active duty military husband would receive a discount (discount is for online self use). Although the lady helping us was quite rude and I guess our appointment intruded on her lunch (although it was an appointment), she received help from the another woman in the back (desk is in the back right corner) and we thought everything was fine. They both seemed confused but we paid and left for Florida the week after. We even received our state taxes while on vacation so we were at least satisfied with everything until we received a notice from the IRS that we had a missing document.So we called H&R Block, made an appointment and brought the letter and paid the extra $30 for the form we needed (which hindsight I could’ve just pulled from online and sent it). But the whole time the woman there (who answered questions for the first lady that helped us) would not do what I asked her which was complete the form so I can return it. She kept asking me if I wanted to see if I have an exemption (as in I had to leave to go figure it out and then come back). I get it but it felt like she was trying to get rid of me more than she was helping and at this point I just wanted to be done with this and I already told her no, I did not have any exemptions. (I keep all my taxes together and even brought in what I filed last year to do this year’s taxes—again the only reason why I went H&R Block was because I was newly married and though my husband would get a discount if we filed with them!) So we sent in the form and at this point COVID is full swing (and we know the IRS is already slow), so we’re just getting our federal return back now (September). I am grateful that we even got our return but I thought I paid nearly $300 so this wouldn’t happen. I guess I misunderstood the service I paid for. With that, unless you have complicated taxes, which we did not even though we were newly weds, active duty military, and had to file in 4 states), I would rather risk it with TurboTax or another service or maybe just another location.
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November 2023 by Arjanee Davis
HR & block is best ever I had with Aisha
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March 2023 by Tasliym Adams
My tax professional Elyssa is new to me this year but she was friendly, professional, and fast. She was in constant contact with me and explained everything to me thoroughly.
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February 2023 by camille clegg
I really enjoyed filing taxes with h&r block. 100% would recommend friends and family to go there as well. Great customer service, very helpful, very caring, and completely help me understand everything step by step. I felt comfortable and felt like my refund would be safe. Especially with the security protection they provided at a low cost. The filing process was quick and easy and I didn't even have to wait long at all. I also had the option of a tax advance that was on my card that they provided same day. Best part is it comes straight out my refund so there are no fees of any kind. And yes this is a real review I'm genuinely happy about doing my taxes with them?☺️
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February 2023 by Quantina Samuels
Very professional and accurate. I plan on going again next year and definitely recommend there services.
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December 2022 by BombMom
4/30/2022 my kids dad calls in to ask a few questions. But there is a older lady name Ms.Janette that won’t let you get a got d*** word in. I mean she interrupted him so much. She says he can’t speak to anyone else because she’s the only one in there. We’ve came here and did our taxes February 5th, everyone was SO Nice and caring. But I have no clue who this lady is but she couldn’t help us because she never even gave us a chance to tell her why we was calling. ? some people just need to retire.
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July 2022 by Clare O.
I would not do business here. I worked with an agent and somehow the federal government ended up losing my entire return and she was of zero help except to say, check your bank statements and if you don't get it back in a few months, file a complaint. There was no apology and she acted like this was totally normal, and this hasn't happened to me in my twelve years of filing taxes. She was also horrible at communicating and sending secure documents. It was nightmare trying to get in contact with her, and at one point I had to call around to different H&R Block locations looking for her just to get in touch with her. If you are working with someone here for your return or considering it, I would not recommend working with Mariann Veld.
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May 2022 by Rayzin Terrell
4/30/2022 my kids dad calls in to ask a few questions. But there is a older lady name Ms.Janette that won’t let you get a got d*** word in. I mean she interrupted him so much. She says he can’t speak to anyone else because she’s the only one in there. We’ve came here and did our taxes February 5th, everyone was SO Nice and caring. But I have no clue who this lady is but she couldn’t help us because she never even gave us a chance to tell her why we was calling. ? some people just need to retire.
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May 2022 by Lakisha Goldsberry
Tax Preparer was great. Her name is Jordan. She was excellent ?
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April 2022 by Joyetta Delaney
First time using the Penn Ave SE location. I received great service and a refund.
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April 2022 by Adrianne Winston
Lakia was very helpful and professional. She got everything done in no time and respected my time as a client. It was fast and she answered all of my questions and suggested some very helpful tips and advice for me in the future. Thanks H&R block
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April 2022 by J. Ross Stewart
Aisha Abram provides outstanding service and expert guidance in helping me to deal with my complex tax matters. She went above and beyond in meeting my needs and exceeding my expectations as a client.
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April 2022 by Reggie Gray
I was very happy with the service and with the tax prep knowledge that will help me save money next year.
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March 2022 by marcel green
This is my first year filling by myself and they was so helpful at H&R Block. It's was easy and fast.