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November 2023 by Alisa
Thank you BRYCE for all your help!!!! I have used this body shop for many car problems and have dealt with Bryce each time. He is absolutely the nicest, most helpful person you could ever ask for. He knows what he’s doing, gives great advice to help keep costs down if you’re paying out of pocket, and follows up and keeps you updated regularly. I would rate my experience working with Bryce 1000 stars if it was possible.Services: Painting
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November 2023 by t m
I had to leave a review because of the amazing experience. I called about having something relatively simple: installing a front license plate because my vehicle did not come with the holes pre-drilled. They told me to come by when I could. The building was very nice. The people were friendly and accommodating. They had me in and out in a few minutes and were MORE than fair price-wise. Consider this place for any future car needs, I sure will.
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October 2023 by Dale C.
Update: After their initial fumble Joe and the guys recovered gracefully. I will definitely return should I need their services. I am disappointed that when I came to pickup my car, which was supposed to be ready or completed but wasn't. I got here at 2 pm and I'm still waiting for my completed, ready car. 2:40 they bring it out say "it's ready" guess what it still isn't ready! This is not how I planned my afternoon.
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October 2023 by Erick
First time working with Imperial Auto Body and all I can say is flawless service and customer service. For reference, I have used 4 other auto body shops for previous work and none of them come close to Imperial Auto Body. The reason they are so good is because they work off of appointments, so make sure to call ahead of time. Will definitely bring my future cars here if need be because I feel I can count on them to get the job done well and quick! Support your local businesses :D
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October 2023 by Lauren Rizzi
I will only go to Imperial Auto Body from now on.They are extremely professional, responsive, and detailed. Getting scheduled was worth the wait - my repair after being hit by a semi tire took only 3 days. I was blown away to find all the separate scratches I had identified buffed, the exterior washed supremely, and the interior spotless! A lifetime guarantee on the repair and friendliness was just icing on the cake to solidify my alliance to Imperial Auto Body. I have never felt secure at a dealership, so this was a true 180 and so much more!Highly recommend!!!
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September 2023 by Daniel Ruiz-Rossi
I have to write a review about this business because these people really deserve it. The level of professionalism is outstanding. The costumer service is really good. They really know their business, you can observe everything is organized and well put together. Definitely recommend it. Well done!
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September 2023 by Michele Fischer
I used Imperial Auto Body twice and they were incredibly professional, timely, and did an amazing job my my car. Everyone is very friendly and knowledgeable, and the place is immaculate. You can tell everyone there really cares about what they do. They even cleaned my car so even though it was hit it turned out even better than before the incident. Couldn’t recommend them highly enough! I met with Bryce the most during my services and he was very helpful.
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September 2023 by V B.
Imperial did a great job on my 2014 Beetle after it got dinged on both sides by careless people parking next to me on two separate occasions. My car insurance company was the one who recommended Imperial and who made the appointment. When I delivered the car, I was in and out within 20 minutes, and was told I'd have my car back in a week. It actually only took 6 days. The process for making the claims and paying what I owed to Imperial upon pickup was seamless. The customer service was efficient and friendly. My Beetle looks as good as new. I'd definitely recommend them to others.
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September 2023 by X. Blake Sparrow
Bryce and Joe really took care of me. I can be a fairly difficult customer, but they took the time to explain the extent of the damage, revise the quote as necessary, and took great pains to accommodate my schedule. They encouraged me to empty out my car so that they could do a detailed clean on the inside. They spoke with Enterprise to help with my rental car. In short, they did everything short of paying for the repairs themselves for me.I cannot recommend them any more highly. I'd suggest coming to this branch of Imperial Auto Body if you are able.Services: Painting
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September 2023 by Shawn Redding
Highly recommend Imperial Auto Body not only for their exceptional work but, most importantly, their superb customer service.
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July 2023 by Michael L.
When a momentary lapse of attention in stop-and-go traffic on I-95 left my car looking like a one-eyed pirate in need of an eye-patch, I was heartbroken. I've seen *way* too many cars where the repair-job was so obvious: one panel a little lighter or darker than the other, one with a little too much or too little metallic flake, or too big or too small a flake. It was always just so painfully obvious that the car had been in an accident. So I never thought that this car would be the same again. "Damaged." "Busted." "Broken." were the words running through my head.When they wheeled the car out after about a week and a half of shop-time, the only word that came to mind was: "Flawless." Absolutely, perfectly flawless. Even in direct sunlight, where you can see the metallic flake of the repaired panel right up against the factory original panel, there is no discernible difference to my eyes.Joe and Bryce kept me up to date, often calling me before I thought of calling them. They not only went to bat for me with the insurance company when there was additional hidden damage discovered (which I would expect) but also when a seemingly unrelated part was discovered to have been damaged as well (which I did not). They didn't give up until the part was covered...I hope they don't take this the wrong way, but I hope I never see them again. :-) But if I ever have to, the first and only stop will be Imperial Auto Body.
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July 2023 by Colenso S.
This body shop is top-shelf. 100% recommended. Our car was stolen and recovered in DC. The folks at Imperial did an outstanding job with the body work and restored the car to better than its previous condition. The shop is clean, the staff are all exceptionally professional and courteous, the estimates and information are always up front and very clear. They will handle everything with the insurance company so you don't have to. And, if you rent from Enterprise, you can drop the car off at the body shop directly when you collect your car. A special thanks to Bryce and Joe for their helpful conversations and excellent customer service. If you need body work in DC then please do yourself a favor and choose Imperial. You will be very satisfied with the work, the service, and the final result. As a final note: after we collected the car we found a couple of minor issues and Imperial corrected them all on the same day. No questions asked. Outstanding work.
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July 2023 by Jane Campos
I am so glad I found this place. It was a very awesome experience. Chris was very attentive and helped with my estimate. Drop off was smooth. I am so happy they have a great rapport with enterprise that helped save a lot of headache. My car was messy due to process of moving. Took exactly a week to pick up and Bryce was awesome. He walked me through the repairs and suggested to come back to get more work done. They cleaned my car so detailed. They worked around my mess and sent me on my way in style! Felt like I was leaving fresh of the lot. Thank you guys so much! Will definitely be coming back ?
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July 2023 by Jane C.
I am so glad I found this place. It was a very awesome experience. Chris was very attentive and helped with my estimate. Drop off was smooth. I am so happy they have a great rapport with enterprise that helped save a lot of headache. My car was messy due to process of moving. Took exactly a week to pick up and Bryce was awesome. He walked me through the repairs and suggested to come back to get more work done. They cleaned my car so detailed. They worked around my mess and sent me on my way in style! Felt like I was leaving fresh of the lot. Thank you guys so much! Will definitely be coming back
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July 2023 by Tionne Jackson
Posting this on behalf of my mom Estelle Jackson.Imperial Autobody of D. C. provided great service and excellent communication. My car looks brand new. I would definitely recommend them. I would give them 10 Stars!!!!
