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December 2023 by Israel Black
I will be closing my account with this Bank I've been banking with this bank for a few years, a starter Bank in here because my grandfather bank here and it is a black own bank , he bank here for many many years the last few months this bank been taken for 5 to $7 out my account for no reason,they said it the system, if i never check my account statement, this bank would not have told me, back in August , September tell me ,ensure that this wouldn't happen again, as of today check my account statement it still going on ,, got to be able to be comfortable that my money is in the bank and money is not being removed for no reason at this point I'm not comfortable with Industrial Bank and I will be working on removing all my money out this bank to a bank that I can be able to trust and know my money will not be taken , every dollar matter to a customer's like me I'm very disappointed of this Bank
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March 2023 by Efrata Gedlu
Since I created an account with Industrial Bank, it has not even been 3 Month. Today February the 13th around 3:17pm I withdraw some money from my account. The customer service is 100% disrespectful and racist individuals working for a Black Owned Bank Company. They are not a welcoming workers at all. Why is a bank having a title “Black Owned” ? When the workers you hired are disrespectful and extremely racist ? When I wanted to ask questions, I was told to wait and I respectfully waited. There was another lady waiting who came after me. When it was my turn, I went in the office, the first room from right side corner from the main entrance. When I asked the disrespectful young lady with the most rudeness greeting behavior she had towards me; she didn’t make me feel like I was the Customer. Instead of assisting me, she said “ she have another customer to help” the other customer she was eager to help was the lady who came after me. What type of Bank picks on people who they want to help with giving more time? What type of customer service Rules and Regulations gives the right to their works to allow them who they can treat better or worse when giving services; picking on specific customers based on their race. I go to the bank to handle my money whether it is withdrawing, deposit, transfer or ask questions about bank related issues. It’s not even full 3 months yet, I DO NOT TRUST YOUR BANK ,nor your workers at all. I ain’t came to be personal with none of your works. I only get money and leave the bank always. This bank is not to be trusted. How are you a Black Owned Company and treat a black grown female like me the way you did today? I have informed your workers to close my account. I will come back to get the rest of my money. I will not leave not a penny with your bank. You’re Title “Black Owned” with Industrial Bank is disown.
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March 2023 by BM12 PRODUCTIONS AND GORILLAZ BEATS
I've tried to stick with this bank but there are too many technical issues I'm a business owner and I chose this bank right out the gate because I believe in keeping money in our community. I have had issues using my own funds. I was at a wedding rehearsal dinner and attempted to use my card and it was declined even when I had funds. I placed calls for help that were not returned for almost a week. I also applied for business credit in which is provided by an outside entity and was turned down even when I was approved for Gold and Platinum cards and business lines of credit with no set limits. I tried the online banking it never works I always have to call.
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January 2023 by Marnie Scott
I try not to bash a black owned company but this bank is the worse. I have been with them a total of three months and so far I have not had access to my account twice (website couldn't recognize me even though I had changed nothing) and the ATM's never work which is probably why I always get my ATM fees back. I tried, I really did but I am so unhappy. When you call the automated system tells you a CSR will call back in 24 hours, hell no Im without money NOW !!!
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November 2022 by Michael Shields
I have been banking there for forty-seven years. It was my first bank account I didn't even know who owned it. All I knew is that it was in the neighborhood and that I could walk to it. I have been using it ever since. When other banks turned me down Industrial stepped up.God Bless them!
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July 2022 by hankhill3500
I decided to bank with industrial because it’s black owned. Services are good but the manor of the security is deplorable to say the least. Twice coming in to this branch he has caused a problem due to lack of customer service on his end!
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April 2022 by Beyshinah Woods
They shut down their flagship location in NE DC before opening the new location on Benning Rd NE and removed the ATM from the Denny's across the street from the flagship location which was stupid! And now that I recently got new Samsung cell phone, their app doesn't work! Ridiculous!
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March 2022 by Darryl H.
This bank sucks they will hold your money hostage if you overdrawn your account for days. This should be illegal and the CFPB needs to step in to review there business practices. Once I get a chance to change banks I will be doing so very soon.
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October 2021 by Greg D.
This place is horribly inept. I wanted to support a black-owned bank, but it looks like I'll be closing my account soon and I just opened it last week. My latest issue is trying to obtain a document that a competent bank would be able to procure in minutes. I'm on DAY TWO of my ordeal of trying to do just that. To say the left hand doesn't know what the right hand is doing is an understatement
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October 2021 by Chrysta Banks
Yes, I am experience.I am Deafness black lady from Washington, DC 20008
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September 2021 by Still ND
The many times I have went to this black bank, I have NEVER had a bad times there. EVER!
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June 2021 by Anisha R.
Wanted to support a black owned bank... Unfortunately, I didn't have a great experience... I was refinancing my home and the process took almost 5 months... other banks have closed under 2 months. If you're under any time constraints or prefer a quick process, I wouldn't recommend
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May 2021 by Theodore Newkirk
This is the bank that cares
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April 2021 by janaes
I Applied for a Checking and Savings Account Online. It took them 2 days to contact me which was surprising because this is in the middle of the big merge. Industrial bank bought City National Bank of New Jersey. The Young Lady Patricia was very professional and knowledgeable. I cannot wait to make this bank my primary bank.
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July 2020 by JaNae S
I Applied for a Checking and Savings Account Online. It took them 2 days to contact me which was surprising because this is in the middle of the big merge. Industrial bank bought City National Bank of New Jersey. The Young Lady Patricia was very professional and knowledgeable. I cannot wait to make this bank my primary bank.