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November 2023 by Gregory Jackson
Great customer service
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August 2023 by Norwood H.
I wanted to support a Black bank, but unfortunately, Industrial Bank of Washington was a bad choice. They have absolutely worse customer service. I spent 90 minutes on hold and was locked out of my account for two weeks. I didn't want to spend time traveling and sitting in a branch because the service is just as bad. Once I go customer service, he said hello and immediately hung up on me. I was put on hold repeatedly. Customer Service agents did not come back on the line or transferred me to someone's voice mail. I don't know how they stay in business. I'm taking my business elsewhere.
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June 2021 by Anisha R.
Wanted to support a black owned bank... Unfortunately, I didn't have a great experience... I was refinancing my home and the process took almost 5 months... other banks have closed under 2 months. If you're under any time constraints or prefer a quick process, I wouldn't recommend
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June 2020 by Kenya D.
Great customer service and a history lesson. We are joining in the spirit of Juneteenth. Steeped in an illustrious history of integrity and fair dealing, the Industrial Bank is the place to bring your money and show your support for our community.
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June 2020 by Brian H.
I moved out of town and have been trying to close my account for months. I submitted all documents and still my account is open. Sad I have to get a lawyer to close my own account. Makes black banks and businesses look terrible.
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November 2019 by Paul X
Terrible bank. Read the negative reviews on this branch & the other two. IB has poor customer service & lose transactions. I once lost $1700. Glad I had my receipt. They did not apologise. Everytime I went in the teller would walk away. People in the office were casually socializing w ec other while I patiently waited. Horrible.
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March 2017 by ABDUL SHARIF
Industrial Bank is a great financial institution but there is still room to improve. Afro Americans living in the Washington DC Metropolitan area (Washington DC, Maryland, & Virginia suburbia) should support Industrial Bank by starting a basic checking account. We must assist our Afro American community institutions so they can better assist our people.
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July 2016 by Alana Andrews
I love my banking experience! So happy I left BOA.
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May 2016 by Jonathan Jones
This is a historically Afro - American banking institution...Its really a shame that it is being operated by a bunch of people who really don't care about the customer....I should be able to transact business in ALL of the branches not just ONE !!! This is due to inept and negligent management, and should be addressed immediately (Pennsylvania Ave Branch)!!
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April 2016 by Lucio C
Its a bank. Change for 100 shouldn't be matter of joining the bank. You're part of the community and any thoughts i couod have had about giving them any business has gone out the window. I'll make sure no one I know banks with them
