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January 2024 by Donald Murphy
Friendly and efficient financial services. I needed to set up a money market account. Depah Sha helped me and it was done in a matter of minutes.
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December 2023 by Jason Jason
I just wanted to share what an amazing experience I had with Selenia & George. I've never felt more welcomed by a financial institution. While they have amazing rates (I have both their Credit Card and a personal line of credit), it's their customer service that really stands out. My months with them so far have been nothing less than extraordinary and they have become my primary financial institution. I can't recommend them high enough. Thanks again Selenia & George - Jason Johnson
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December 2023 by Ed Socks
The Doi credit union rep went well beyond just helping me. She was so very through and helpful. I had several issues and she fixed all of my problems. ?
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December 2023 by Fred Gray
Great visits with the DOI, FCU staff the past two days in Reston, VA. The staff professionally & efficiently assisted my wife & I through a loan process & closing & opening new savings accounts for each of us. My wife decided to diversify her savings acct into money mrkt & CD positions after considering the benefits described by the branch mgr. Thanx to Caroline, Wynter & Carolyn.
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November 2023 by Tray L
I have worked with Carolyn twice in the last month for my banking needs and she has been excellent!! to work with. She is always professional, knowledgeable and has been very communicative during my loan process.
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November 2023 by Kathleen Parry
I have been a loyal member of DOIFCU for over 25 years and my husband also had his paychecks directly deposited into our account. We were able to get 2 automobile loans without any issues! I’m glad to let you know how much DOIFCU has been a great partner in helping me throughout this time!
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October 2023 by Carlos Trivino
IFCU has been amazing to work with. They are friendly, quick to respond, always available by phone or email, and supportive of my banking needs. Definitely the best financial institution I have used.
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October 2023 by Gregg Ostergaard
The process was so efficient and if it wasn't for my ineptness in trying to access the app to sign docs with I could have had this done in a lot less time Carolyn was professional and helpful it was so easy I could not believe it. Thanks IFCU you are the best.
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September 2023 by clifton obanion
How do you decline a savings account application. Have a job...check. Work for dept of interior...check.Worthless place with trash rates any way. Just trying to use as a local bank. Garbage.Can't reply to a reply, but I can edit:Someone did contact me...after I left this review, NOT following or during my membership request. Poor customer service can not be remedied with a Google reply and one phone call by someone without the knowledge of the situation or the authority to fix it.Nice try
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September 2023 by Cheryl Hart
My experience in obtaining a vehicle loan from Interior FCU was outstanding. I shared with them the information I had on the car, the deadline I had from car dealer (3 days) and they worked with me to get necessary paperwork completed in a timely manner. I would definitely recommend them to family and friends.
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September 2023 by Joshua Hess
I can’t speak highly enough in regards to the customer service at this credit union. I submitted my membership application and the same day received a call from Kavi, a member services representative, who walked me through the application process and next steps. Kavi then completed loan/credit card/ and auto refinance applications for me over the phone which were processed by Carolyn and Betty. Within one business day all applications were processed. Just all around outstanding service.
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September 2023 by Douglas Baylor
From the start Selenia was very polite and helpful to me. She is definitely a caring and thoughtful person to deal with. My experience with IFCU was great and productive. I want to say thankyou to her for all her help.
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September 2023 by Benjamin Gross
I can’t speak highly enough in regards to the customer service at this credit union. I submitted my membership application and the same day received a call from Kavi, a member services representative, who walked me through the application process and next steps. Kavi then completed loan/credit card/ and auto refinance applications for me over the phone which were processed by Carolyn and Betty. Within one business day all applications were processed. Just all around outstanding service.
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August 2023 by Diane Everett
Selena Marquina Was extremely helpful to me. She was like my own personal Representative while trying to setup CD accounts. She also walked me through on how to add an account. She stayed on the phone with me until we got it working correctly and to also setup another CD. She also explained how to send money by wire and what I needed to do with the other bank. She saved me a lot if time by assisting me. After I added the accounts she was there for me to make sure everything got transferred correctly. She was available every time I called her. I really appreciated that. Thanks again to Selenia. She is an asset to this credit union.
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August 2023 by Randall G Roskamp
As an older person, it was an interesting experience for me to apply for a credit card entirely online. I had very patient and helpful people at IFCU make it also a good experience. A big thank you to them!
