Internal Revenue Service

Hours: The Internal Revenue Service receives mixed reviews from customers. Some report significant difficulties reaching assistance, describing being given the run around and unable to speak to a supervisor, which leads to frustration. Others share positive experiences, stating the service always delivers requested forms and that employees care and go the extra mile to assist. Several customers note that while contact can be challenging and processing is very slow, the representatives are ultimately reasonable and helpful. They report being given clear guidance, reassurance about penalties, and a willingness to work with customers on payments and paperwork, which provides relief despite the agency's slow pace.

1. Washington, DC