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September 2023 by Van T.
I love the clothes, expensive yes, but cute and good quality. My complaint is with the after-purchase daily tease emails for very well-priced items, but when you click on the message, the item is "no longer available" and in a few seconds you will be redirected to another [more expensive] item. This happens 100% of the time and feels very much like bait and switch.
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July 2022 by Marie Y.
Clothing line, customer service. What else is there? Love it. Clothing is stylish, comfortable, and easy care
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June 2022 by Ruth H.
I love the clothing from J McLaughlin. They wear well for years, are very easy to take care of, and they are incredibly comfortable. For the first time, I ordered online as I knew my sizing. From past experience at the store, when my size in the clothing was not available, it would be shipped to the store location within 48 hours. This time, I ordered 9 items online. One half of the shipment is arriving within 7 days, the other, hanging out in the wind. I called the customer service number, and after waiting 15 minutes, they disconnected me. Free shipping is great; but, I do not want my clothing next month. If the option was available, I would have paid for expedited service; but, 7 day turn around seemed reasonable. Not goi to happen with one half of my order. I am disappointed. Store locations for purchases are great. Don't order online.
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January 2022 by Nonnie C.
I agree with one of the earlier posts that McLaughlin's has gone downhill. I used to buy almost everything online (as well as Sanibel and Longboat Key) but lately the quality are strange fabrics have really changed my opinion. Too bad, it used to be very reliable and now I'm sending almost everything back. I ordered a silk shirt that was really long and I'm not sure what "silk" they were using but pretty dubious.
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December 2020 by L. Charisse Davis
There were not many customers on this Saturday around 2 PM, so it was easy to socially distance, and I received a lot of help to find what I was looking for.
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November 2020 by LaFawn Davis
There were not many customers on this Saturday around 2 PM, so it was easy to socially distance, and I received a lot of help to find what I was looking for.
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July 2020 by Anna Pechnikova
I received a very warm welcome and impeccable customer service from Sharon. Bought a nice summer dress.
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February 2020 by Alice L.
Reviewing for the palo alto location given there doesn't seem to be a yelp page. But would have to agree with the other reviews here. For whatever reason the other womens' boutique stores here also sell what they intend to mean to be high-end clothing, but don't have as much attitude. Not sure if it's the location or the clothing itself, but hype is so important to brand and it seems rather apparent here. To be fair, a lot of tourists come in clearly to window shop and I'm sure they don't leave behind anything more than rumpled clothing that they didn't intend on buying. What's a store to do then but give a little edge to keep these folks out?
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January 2020 by Kristin Niesmartelli
My mom is a huge fan of this store..so when she told me she wanted something in particular that I could not find online I stopped by this store in G town. Alexis was able to order it for me and it was on time for xmas as the shipping was expedited! So when I saw a sweater online and was not sure about sizing I again stopped in! Alexis again! Thank goodness as she was able to advise me on a size and also called several stores to track it down for me! Sizing is perfect and I am so happy! If you need help or advice go see Alexis! Super friendly and helpful!
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December 2019 by Monica M.
I was surprised to see this store (the Georgetown/Washington DC location) get negative reviews for its service. I have never been in the store myself, but having twice tried to order trousers as gifts for my out-of-state sister from the J McLaughlin website (impossible!!!), I phoned the Georgetown store and on both occasions, received prompt, helpful and friendly service.
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November 2018 by Evija Volfa Vestergaard
Good stuff ...when on sale!
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April 2018 by henry castellon
Nice place
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December 2017 by R S.
Nice location next to Dean And Deluca. Poorly stocked shop and it seems most of their clothing is now made in China and the look a bit cheesy. Haughty store clerks round out the experience.
