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November 2023 by Gregory Bush
Almost all of my dress shoes have been purchased from the Pentagon City location.
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November 2023 by Eliza Kelly
The best men’s furnishings store! Katy and Natoya are the most helpful women and helped both my husband and son get outfitted. Wish we had a J & M like this where we live. Will come here every time we’re in town!!
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September 2023 by Greg Gupton
Visited @ 4:15pm today(Saturday) - closing time was 5pm. Their door was locked with nobody visible inside. With no doorbell, I searched for their phone number. I could hear their phone ringing inside, but nobody picked-up. Eventually, a lady unlocked the door. She looked like she'd been sleeping; didn't bother apologizing for the locked door; and flatly asked me what I wanted. After we determined that that location didn't stock my shoe (listed on their website), she referred me to a location out in a whole nother state.
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April 2023 by Maxwell Malloy
Shelly was the most helpful employee and store manager I've had the pleasure of receiving assistance with when I visited the store two weekends ago. She knew right away what I wanted and was able to expedite my return without hesitation. The customer service was above and beyond and I highly recommend this store.
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March 2023 by Aleesha Cade
The staff are truly a blessing! I had a shoe crisis and they were swift and efficient with helping me! They saved the day for my brother and he loves the shoes!!
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March 2023 by Max Olack
Probably the most excellent service of any location I've ever been to. The best service I've ever had at a shoe store, made my bad day good
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December 2018 by Juan Velasquez
Really nice and friendly people working here.
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December 2018 by Steve S.
I first bought J & M shirts over 10 years ago -- I always liked the look, fit and quality. It had been a few years since I bought any, so i decided to visit this store. The gentlemen working at the time was great. i explained that I was just browsing and he left me to do that. The shirts were spread out in the store and I picked up a shirt or two only to decide to replace it. When it was time to check out, he went in the back and found 2 of the shirts in plastic wrap. The other two he folded and wrapped nicely in tissue paper. A very pleasant experience, and even though it was before Christmas there was a modest sale going on
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November 2018 by Matthew A.
You like quality? Me too! Which is why I buy my shoes at Johnston & Murphy. You like the best customer service possible? Me too! Which is why I only go to Shelly, the manager of Johnston & Murphy's on Connecticut Ave, NW. Shelly is awesome, professional, knows my needs, calls when they have specials on items I like, and is simply an incredible human. So, if you take anything away from this post, it must be this: only buy Johnston & Murphy, and only do to Shelly! You may now go about your business.
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August 2018 by John C.
Worst shoes ever... bout a $200 pair of boots that after three wears the heel came off. It was clear that the glue they used was poor. Went to take them back and they told me they could not assist. Stay away from these shoes and I can only assume their clothing and accessories are of equal poor quality.
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June 2017 by Steve Odemis
Good shop with variety of quality shoes and jackets
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June 2016 by Mathias Kristensen
Angela provided service that was above and beyond. The products are high quality and the staff is very serviceminded, without being intrusive. It has really been a pleasure shopping at the store.
