Joybird

Most Recent Comments

• February 2024 by Eric Mann
  This review if for both Joybird, and the delivery service they contract. It all started with literally no communication after I ordered my couch, continued with the incompetent dispatcher/delivery team, and was followed up by the dismissive and argumentative customer service rep.I knew it was going to take a long time, so at the two month mark I inquired about my delivery date, I was told I would hear something around January 23rd-January 28th about my date. On the 29th I emailed to see what the status was..shockingly the same day (a day late) I got an email about what delivery days were available (no times). I chose my day and thought I'd have my couch in no time. I was wrong.Unfortunately the afternoon before my delivery date I was told I would have to work from 7-11, coincidentally my delivery window that I was assigned was 10-1. I promptly reached out to Joybird (no response), and the dispatcher/delivery company. I spoke to someone (I believe his name was Dennis Brown), told them my situation and that the earliest I could be there would be 12 noon, and if it was possible to change my delivery time to 12-3, or reshuffle my delivery time or make other deliveries before mine to do it. The man on the phone said it was not possible to change the time, and that he would leave a note for the delivery team that I would not be available until 12 noon.The next day when I get off work at 11, I see multiple missed calls. I return the calls, and just as I thought it was the dispatcher (I'm pretty sure it was the same guy I talked to the night before). He said the delivery team tried to call but couldn't get in touch with me. I said yeah, I spoke to someone that was going to leave a note for them stating I would not be there until 12 as I had to work. He said I would have to contact Joybird to reschedule, and that is it "okay". I said actually it's not "okay," someone completely ignored what I said, and also wasted the delivery team's time by even showing up to my house before 12 noon. I then hung-up, as I had wasted enough time, and he just was not getting it.I then called Joybird to reschedule my delivery for which I was told I had to wait 2-3 days just to reschedule because the couch would need to be scanned back into the warehouse. Confused, I asked if I could talk to a manager, or someone with decision making authority, and/or problem solving skills. Those attempts were dismissed and I received an automated email about rescheduling. I suppose the burden is on me to reach out a reschedule, as I have heard nothing (no email, no phone call, nothing) I would also like to add that the tracker showed my delivery was number 5 or 12, so it would have been possible to reshuffle the times, and come to my house slightly later (I was told this was not possible). It actually was possible, they just didn't want to do it. The tracker also doesn't track, it was still sitting on my location hours after my couch was supposed to be delivered. Not sure what value that tracker adds, but it is not accurate, and just as subpar as my experience ordering with Joybird. You'd think paying over 2 grand for a loveseat would come with mediocre customer service, however instead it comes with none. Failing grade from top to bottom on this one.
• February 2024 by Michael Nolan
  This is more for La-z-boy delivery -- and presumably their subcontracted carrier, Final Touch Delivery -- than anything else. We ordered online from Joybird. The expected delivery date kept swinging back and forth, but at least we were updated -- and, as a bonus, they confirmed delivery a couple weeks earlier than the earliest date we'd been given.They even included a link to a tracker for the delivery.Problem is, the tracker turned out to be basically useless. This morning, about an hour into the delivery window, the tracker showed the truck about 20 miles away, where it had been stationary for some time. I hopped into the shower.At some point soon after, the driver apparently called to inform me that he was downstairs. I got a call and voicemail from another number shortly thereafter, then they followed up via text. I responded to the texts as soon as I saw them (7 minutes after they were sent, which was itself 5 minutes after the driver allegedly arrived). I got no response, and both phone numbers that had called went straight to voicemail and my calls weren't returned. I hustled downstairs but there was no sight of the truck. My wife had driven right past the loading dock en route to work at a time when they claimed to be there, and the loading dock was empty.Several minutes later, the tracker updated to show that the truck had left the geofence area for my delivery, then I finally got a response to my texts that included a number of outright lies. First, that delivery had been "scheduled" for 7:30 (i was given a window of 7:30-10:30 and the driver claimed to have arrived at 8:33). Second, that the driver waited 30 minutes after calling and texting. The driver waited 20 minutes total (the tracker itself showed that), made one attempt to call 5 minutes AFTER arriving, and then was unreachable (I returned the call well within the 20-minute window). The tracker also, once the driver had left, showed an eta of 8:49 (the driver left the area at 8:53). So basically I got unlucky with when the driver happened to roll up, then nobody at the carrier made any attempt at availability after one call.Since then, I have heard nothing about a reschedule. I called Final Touch Delivery and was passed off to Joybird without getting any assistance. Joybird kept me on hold, then rerouted me to voicemail, and I haven't heard a word since then. My wife, who placed the order (I was listed as the delivery contact), has also attempted to contact them, to no avail. Absolute failure all the way around. Definitely avoid relying on their shipping if at all possible.
• January 2024 by elizabeth s
  We were in search of a small sofa bed that came highly rated and had the pleasure of working with the lovely Ruthchama Jean-Baptiste who patiently directed us to designs suitable for our space, before we settled on the Briar Sleeper Sofa in the Banks Oatmeal fabric. The ordering process was seamless and the men handling the delivery were careful, professional and quick. Now plans are underway to decorate the rest of the room and a matching ottoman from Joybird is the logical next step!
• January 2024 by Rachel Fallbacher
  Received my couch and the color is beautiful but the delivery guys that put it together, didn't do it properly and the pieces keep separating. I'm disabled and cannot fix it. I reached out to customer service and waiting to hear back but so far disappointed, sectionals shouldn't come apart every time you move, and also the cushion on the ottoman is not attached and moves every time you touch it.
• January 2024 by Ray
  I love my couches! They are beautiful and perfect for our home designs. The Holt sectional is so soft, beautiful and comfortable! It's a beautiful addition to our family room. I love the depth of the seats, the color, and how soft it is. We have to stop falling asleep on it, though, because I want it to last forever and ever. It's almost addictive to sit on, which quickly pulls us to a deep sleep. Our Elliot sofa is ideal for our living room with a modern cabin, Afrocentric theme. Salesperson Shaquana from the DC office was a joy to work with. She kept us informed every step of the way.
• January 2024 by Isabel Aragon
  We had such a pleasant experience at Joybird DC. Ms. Shaquana treated us with so much care during a high stress move. She was so helpful and our couch is absolutely beautiful! I am so pleased with how smooth out experience was with Joybird and We will continue to visit Ms. Shaquana and the rest of the DC team!
• January 2024 by J. Amyr French
  Just got my sofa delivered yesterday, to say I’m disappointed would be an understatement. What type of company delivers a $5000.00 sectional sofa and doesn’t put it together? We have four pieces of sofa sliding around on our living room floor. Two times last night we tried to put the pieces together and it ain’t easy. All I want is someone to come to my home and put this thing together the way it should be. If that doesn’t happen, I promise this is the last time I buy anything from this company!
• December 2023 by Rebecca White
  We absolutely love our new Joybird sectional! We walked into the DC store unsure about the company and what we wanted and left ready to order having received very helpful customer service. This sectional is by far the most comfortable couch we have ever owned, and the quality is evident. We are already considering another Joybird purchase.
• December 2023 by Esin Namoglu
  Purchased a Bryant Sofa from here ~1 year ago.Pros: it is comfortable and very large, can fit a lot of people comfortably.Cons: couches are extremely overpriced. Fabric pulls and ages extremely easily. cushions are not filled all the way and look cheap and worn if you do not constantly fluff them. Absolutely not worth the price. The middle seat and ottoman in the photo were purchased ~4 months after the two end pieces after we moved into a larger apartment. As you can see, the filling in the cushions does NOT hold up to normal use. The hardware holding together the modular pieces is so weak we had to purchase and install additional support so the pieces do not slide apart when you sit down. an incredible disappointment for an over $5,000 piece of furniture.PET WARRANTY IS A SCAM. If you purchase, be warned: they will ONLY cover STAINS, NOT ODORS... for anyone with pets, you will know the stains are the easy thing to remove but getting the odors out require assistance. I purchased the plan to protect the couch in case my elderly cat had an accident on it and unbeknownst to me, they will not offer any services or assistance if the couch still smells after the "stains are cleaned"BUYER BEWARE. Please do you research (ie read all the poor reviews on google even on joybird website and notice the trends about horrible customer service, substandard quality of construction and ridiculous pricing). please save yourself and spend your $$$ elsewhere
• December 2023 by A Hshim
  Amazing experience from the sales designer customer service and help from Ruth Jean.She was very helpful and made the shopping experience seamless and easy. The couch delivery service was outstanding as well.Seamless and easy. The fabric and quality we love! We chose Terra Rose which is a beautiful color and fabric so plush and soft too! Pet friendly the hair doesn’t stick to it :) The couch is the best purchase we made when finding the right couch. The whole family enjoys and loves it. Thank you!
• November 2023 by Jamie Brennan
  Almost as soon as I walked into the store, I saw and sat down on the couch I was researching online. Soon thereafter, I was kindly approached by Ruth J. She patiently guided through the sizing and dimension and color options into decision-making. Talking through my seating and living space concerns with a professional was so helpful, and it was an extremely efficient purchasing process. 10/10 recommend.
• November 2023 by Personal Name
  Re: Williams Media Console and Joybird’s support of their products overall.We’ve had the console for a year and originally added a good review although it took three attempts to receive a non damaged one. Well, a year later and the cabinet portion is non functional. The doors will not slide and the top is bowed. A service tech for the warranty came out and could not make it work no matter what he tried, including lowering the wheels, etc. The unit needs a brace to support the cabinet area which does not exist. We’ve never stood or sat on it and the bowed spot was only found once a 5 foot level was used after all troubleshooting attempts failed. It was noted as a defective product and a quality assurance issue. However, Joybird will not cover or replace the product. They do not stand behind their products outside of the 90 day window.Needless to say, after spending thousands, we will not support this company or recommend them overall.Edit - Prior to listing this review, their support team was emailed previously and we communicated with a manager.
• November 2023 by Stephanie Lopetegui
  Obsessed with this couch! Our experience with Candice at the Joy Bird store was wonderful, and they were great in communicating when the couch would be delivered. This is the coziest couch I’ve ever had. Super happy with this purchase!
• September 2023 by YEONA CHOI
  I had an amazing visit to the Joybird store in D.C. From the moment I stepped inside, Candice warmly welcomed me. Her expertise and assistance were exceptional, and she guided me through various materials and sizes. The staff was so patient and kind, and Candice provided me with a detailed timeline, maintaining consistent communication from the beginning to the delivery. The delivery itself was smooth, and I'm absolutely smitten with my new sectional! I wholeheartedly endorse Joybird – a definite 100% recommendation!
• September 2023 by Bella W
  The team at Joybird on 14th street deserves 5 stars. Each time I’ve been into the store they have been extremely patient, helpful, welcoming, understanding and overall great to deal with. They are happy to answer questions and provide advice (which I’ve found super helpful as it’s helped me choose the right colors and styles) but not pushy or overbearing - they actually made the process enjoyable. I have purchased two couches from Joybird and couldnt be happier with them! A special shout out to Candice who is AMAZING!! She has been excellent throughout the decision and purchasing process and I’d definitely recommend her to anyone else looking for furniture!