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January 2026 by Jake Granson
This company is in desperate need for change. Pricing is completely opaque — the representative literally wrote down the lenses options on a piece of paper. No clear presentation of what they include and how pricing varies depending on that. No way to track your in-store purchases on the website. Text notifications that do not tell you whether one or several items in your order are ready, and when you call to ask they also can’t see the information in the system. No clarity or estimates for when remaining items will be ready. This company needs a huge digital systems and customer service reform.
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January 2026 by DB Jones
Exceptional service!
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January 2026 by Crystal Henderson
Demitri was my sales associate. I was treated well. Very attentive. Patient with me. Respectful. Totally enjoyed him. He was honest with me also. Thanks.
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January 2026 by Bryanfrmdc
Alex did a great job and was very helpful definitely will be back.
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December 2025 by Iris Drayton Spann
The staff is top notch! Helpful, informative, lots of humor and just plain nice. The eye doctor is friendly, asks lots of questions and doesn't rush you out the door, he is kind.
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December 2025 by Griffin Duy
Jay is the foogin' man!!!! Thanks to the awesome-jawesome staff for lookin' out for a pro dufus like me! Tight ship here baby!
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December 2025 by cristian mercado vergara
Nate was really nice and so helpful.
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December 2025 by Sorayuth Jinglimptum
Although he did not have the style I was looking for, Alex was very helpful and friendly and cleaned my glasses at no charge.
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December 2025 by Samantha Henry
I had an excellent experience at LensCrafters recently and wanted to take a moment to recognize the outstanding service I received from Nate. From the moment I walked in, I was greeted warmly, but what stood out was the level of patience and care shown during the entire process.
I can be a little indecisive when it comes to picking frames, and I had several questions about pricing and lenses. Nate never rushed me or made me feel like I was taking up too much time. He took the time to explain the differences between lens options, walked me through what would best suit me, and gave honest feedback when I asked for opinions on frames.
What impressed me most was that he remained friendly, attentive, and genuinely invested in helping me make the best choice, not just trying to sell me something. It is rare these days to find someone in retail who shows that.
The exam itself was also super efficient!
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December 2025 by A
Dimitri fixed my glasses and was professional. 5/5 no notes
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November 2025 by Lecachacs Photo
Great and fast service. I didn’t have to wait and the process was quick and easy.
Dimitri offered me all the information I needed to know so I could decide the best glasses for me.
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November 2025 by John Holley
Very helpful experience
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November 2025 by Luben Petkoff
Great service! Alex was very helpful making sure I got to see aaaaaall the options I was considering
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November 2025 by Andrew Zeyveld
Extremely efficient and pleasant eye exam, plus personalized and patient advice choosing frames!
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November 2025 by RIP Moses
Subject: Issue with Poor Quality Glasses
Dear [Customer Service],
I am writing to express my disappointment with the poor quality of the glasses I purchased from your store. I have already been to your location twice to put up additional money for repairs and replacements. This will be my last time visiting LC, as I just purchased my frame on 8/31/25 and have already had to replace it twice. This is the reason for my poor review.
Thank you for your attention to this matter.
