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November 2023 by Eunice I.
I think they are good at what they do. I had a flat tire, and came here simply by way of a Yelp search with all the positive reviews. I was worried that I would need to replace my tire, but it just needed a plug which cost about $20. When they finally got to me, the guy who worked on my car was efficient and quick. I ended up tipping him because he was really good. I forgot his name unfortunately. The only annoying thing is having to wait and how traffic gets backed up into the street. It was my first time there, so didn't really know what to expect. I waited about 1.5 hours before my car was finally seen, and maybe only spent 15 minutes in there for service. I guess the cost and quickness of the service offset the long wait time. I would definitely come back though in the future and try to come during less busy times like early in the morning or later in the evening.
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October 2023 by Kayla A.
Over the phone customer service etiquette is terrible. Asked about a specific service, was told they don't have it... I ask for an alternative option and the operator said "Well I don't have a car so I wouldn't know". Extremely unwarranted and just disrespectful.
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October 2023 by Sarah C.
Super affordable, helpful, and kind. Great customer service as well. Only downside can be the long wait in front of the shop (cars line up in front of the building), but usually the wait isn't too long.
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September 2023 by Lucas G.
Im new to the area and I was looking for a place to check my tires after the pressure light came on. The reviews for Mac's Tire service were good so I went, and they definitely deserve the 5 star rating. It was a quick check up, they added some air to my tires and it was just $5! And the service was great as well, would definitely recommend!
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September 2023 by Catherine Yates
We made the 45 min drive because the reviews were awesome and two other very well know tire places had let us down. We were so glad that we did!! Phenomenal service. We were in the bay for less time than we were actually in the line - so it was swift and friendly and the prices were very, very good indeed. We will be back!!
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September 2023 by Tom Ulan
They were quick and identified the issue in a minute or two. The tire didn't even have to come of the wheel to get the work done. I've used them before and they are wonderful. I never had a problem with there work and I've been loving in DC for over 11 years.
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September 2023 by Ron H.
Had a flat in a Saturday. Towed to Mac's who are open 24x7. There was a very short line at their drive thru. They are very fast and thorough. They have goid used tires but for me done in the right size and type. $220 for new on an emergency replacement was a good deal.
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August 2023 by Gelinda Allen
Though the wait can sometimes be long, Mac’s has been my go-to for any tire related issue for the past 10+ years. I love that they are 24 hours and nearby (10-15 minutes from home). Once they saved our family trip out of town for Thanksgiving. We were about to get on the road around 6:00 in the morning when we noticed an issue with the tire. Mac’s was there to save the day. My mom gave the guys one of the sweet potatoes we had on board to show her gratitude.I’ve never been disappointed by the service. I always leave feeling safe to drive.
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August 2023 by Elaine P
Excellent services, I've been a customer for many many years. I haven't had to come for years. Yesterday I had to stop by for services. After many years the professionalism remains the same. The service techs were quick and did an awesome job assisting a long line of customers who had various problems. I waited patiently as I knew my needs would be addressed. Thanks for your continued professionalism and showing pride in the services provided. This is also a 24 hour business. I'm a number 1 fan and will always support this business.
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August 2023 by Nasir Khan
My car had a flat tire. Mac's was close, convenient, and highly rated. (My tire went flat at 9 pm on a Friday night) If you're looking for glamor. This isn't the place, but if you want bare bones, quick, good service, you found it.You pull into the service bay, wait your turn, and your tire problems are solved by guys who do nothing but tires, literally 24/7.The payment system is separated from the tipping system (both electronic). They changed the spare off my car, plugged my regular tire, and put it back on. Total price $20.87.The technicians were friendly. The only downside is if the guy in line in front of you has a more serious problem, you have to wait as there is only one way in and out.The restrooms were unavailable, which is not unexpected but a small price to pay.Overall, if you're in the District of Columbia and need a quick tire service. This is your go-to spot.
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August 2023 by Taiba R
Really unprofessional place with rude employees working for them. My husband called before taking his tire in and spoke to a woman by the name of Olivia who he did ask repeatedly if he brings his own tire to put on a wheel and she said yes they can do that and quoted him the price as well which is $55. My husband drove over an hour only to get rejected and turned away! The owner of this place really needs to step up his service and learn how to train his employees on providing accurate information rather than lying! Don’t waste your money or time and take your business elsewhere cause this place could care less about service, pathetic place!
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August 2023 by Ashlee J.
I've come here a few times now when my tire had a slow leak. Very affordable (less than $15). The downside is the wait and there's only one way in and one way out. Plan to be in line for 25-30 mins unless you're there for early! Could be longer wait times on the weekend.
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July 2023 by Patrick Walker
One of the city’s finest businesses; a DC institution! After all of the changes around them on Florida Ave, it is good to see that Mac’s still has amazing customer service, a courtesy team, and a great price. I was able to bring my wheel and tire to them and they got right to me--much faster than waiting on the tow truck that has yet to arrive!
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July 2023 by Maya S
I live in what now feels like the construction hell zone of the city so I’ve been to Mac’s 4 times in a year. Same thing—screw or bolt trapped in my tire. ???The customer service and efficiency is TOP TIER. The wait can range but it’s worth it. So grateful for this business and their honest practices. Feels like a crew of uncles who just want to do right by people. They’ll keep getting my business!Make sure you tip! The prices are fair.
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July 2023 by M H
Had a great experience at Mac’s. From out of town and got a flat tire. The wait was minimal and it’s amazing to drive through and get new tires! Jay was polite, helpful and professional. Thank you.
