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October 2023 by Zoe Kusnick
Mónica was SO helpful! A girlfriend and I came in to get new jeans (a famously treacherous process) and she worked with us for over an hour to find the right style and size! She made it a great experience and we’re so happy with what we got
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October 2023 by Adiam W
Spent a good amount of time trying on jeans, pants, and blazers. Tasha was so helpful and patient helping me find my correct fit! Love everything that I bought.
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August 2023 by Grace B.
I've been about a dozen times over the years and always have such a great experience, even when I don't find anything. The staff there is so nice, giving honest feedback while trying on clothes and moving quickly and efficiently. I'm never afraid to ask them for advice or take their recommendations. I went this weekend for a dress for a friend's wedding coming up and I walked in feeling pretty hopeless after the first 3 stores I went into were a bust. I honestly do not know why I didn't start with Madewell because as soon as I walked in the dress I didn't know I was looking for was right at the front. I tried it on, along with a few other options and it was perfect. They have a strong sales section that is always changing, too so I always find something I love. Madewell also has good sales and a jeans recycling program that I've tried - $50 credit for old jeans when I dropped them off! Madewell jewelry is just about the only jewelry I wear. I love their shade of gold. I do wish they had a little bit more jewelry stocked in stores. They also have a 15% student discount which I always take advantage of! I haven't been to any other Madewell in the city, but I can speak highly of the team and experience in Georgetown.
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August 2023 by Julie W.
Nice store, def a biggie selection than the one in Georgetown. Submitted my jeans in for repair so I'll be curious to see how long they take and how they look after. Fingers crossed
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July 2023 by Kaya E.
I love Madewell and so happy to be so close to a pretty big location. Parking is pretty easy to find right in the neighborhoods off of 14th street and typically you can stay parked there for 2 hours free before you'll need to move. This location is bright and aesthetically just makes you want to shop till you drop and spend all of your money lol. The mannequins were dressed well and the staff was helpful and knowledgable. I'll be here often for sure, especially since their sale section is pretty large. Fun fact: If you bring in an old pair of denim, they'll recycle it and use the denim for insulation in a home AND YOU'LL GET $20 off a new pair of jeans. A win-win!
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July 2023 by Alexandra White
I came in needing jeans and having no idea what my size was. Nicole was incredibly patient, kind, and encouraging. She made me feel good about myself and my purchase, jeans shopping can be the worst thing ever! When i need another pair this fall I’ll be back and asking for Nicole
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May 2023 by Izell Washington
Great store for unique items
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April 2023 by Kaitlyn Young
The staff was extreme friendly went in on 3/29 and all of the staff was so friendly and helpful. I felt welcome ? thank you
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December 2022 by Stephanie Beer
I have had two negative experiences now at this store. The first time, I was willing to let it go but the person who was “helping” me try on jeans acted like they didn’t want to help me because they “didn’t have my size” and kept looking at my body in a way that made me uncomfortable especially since I’m still adjusting to my postpartum body. Today, I went to return some items that I purchased online and was told one of the items was final sale and could not be returned. The jeans were the same style and size of a pair I already have from madewell so I bought this pair online but they didn’t fit. When I stated this to the manager, she told me I could “sell them on posh mark” and that for jeans I shouldn’t buy them online but come into the store to try them on. I explained to her that I live far from the store and have a one year old so it’s not easy for me to shop in person. After these two negative experiences, I won’t be back to this store.
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October 2022 by Zoe Coker
Only been to this store a few times, but the workers are always friendly and extremely helpful! Their selection seemed more timeless focused and less trendy, which I enjoy. I believe they also have a student discount.
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July 2022 by Philip DeVecchis, Jr.
This is a woman only store. Good quality.
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March 2022 by Sladjana Dankovic
Lovely atmosphere with energetic, kind and supportive employees. My thanks go to Rose and Christina (sorry if mispelled her name) for being patient with me. I am not an easy customer but they were assisting me with lots of patience listening to my "crazy" demands. Lol. Anyway, I am looking forward to going back to the store for more shopping.
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February 2022 by Natalie Thomas
The staff here is so nice and helpful! Darcy especially was great and I forget the name of the other woman I worked with but she was super nice too! They helped me size my jeans correctly and didn’t make me feel rushed even though I normally get anxious trying things on. They brought me several styles and sizes and then were able to donate the worn pair I brought in (was hoping to rebuy the exact pair but it’s not made anymore, although I found another great pair that was similar!)
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October 2021 by Shantal W.
Great location on 14th street. It's a nice and quiet store with everything you need. I ordered a pair of shoes online and came in the store to pick them up. They had the shoes ready for me within minutes. I tried them on and they allowed me to try a different size to compare. Everything is really organized the the Custer service is fantastic. 14th street can be super busy, but I would make a point to stop in here for some quality clothing.
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September 2021 by Savanna Smiles
Shout out to Crescinda! I went in for an exchange of a coat (online only) and had difficulties getting a refund to my gift card that I purchased the coat with.She went above and beyond her job and that's really hard to find these days in customer service.
