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January 2024 by LaKeisha
Kim was amazing! She is knowledgeable, personable, empathetic, and skilled. I strongly recommend her in this location.
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January 2024 by Leley Doulou-Ouamba
Outside service!!! Diane is the best! She is the reason that I have been faithfully coming for the past 5 years. My skin is so beautiful and radiant. I also recommend the products. They are expensive but so so worthy
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January 2024 by Antonio Lowery
It was an amazingly relaxing experience with Lamia
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January 2024 by Patrick Grubar
Love this place!! Helps me relive all the stress from living and working in the DMV.Hope, Isabel, Lamia are AMAZING!!
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January 2024 by Sheryl Perkins
Maryam was attentive, she explained what treatment or product she was applying and why. It was a wonderful experience.
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October 2023 by Anita Galiano
Great service from Brandon - loved my 90 minute session.One of the best ME locations I’ve been to. The service is always friendly and the front desk staff always go out of their way to be helpful event those that are obviously new and learning.I LOVE the option to receive text messages when there are openings. It helps me use up my points and schedule some self-care spontaneously. If I don’t want the notifications I just mute the chat and get to it in my own time. It also shows the owner’s care for her team - which I very much respect.
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October 2023 by Cynthia Stull
I had a great facial with Dianne, she always has so much information and has been invaluable for improving my skin.
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October 2023 by STEVE KANTOR
Massage by Lamia was very good. Solid. But service levels and business savvy lacking. I was a guest of friend who is on their $100 subscription plan. The greeting was perfunctory by Lamia. Neutral not friendly. Not curious. Asked one question if what I wanted. No one offered upsell of hot towels or aromatherapy. At end the tipping system offered lowest tip of 20% of the retail price of $160 so if I did not read fine print I would have tipped $32! This is misleading and gives bad taste. As I was about to leave, front desk person made minor sales offer for $100 monthly membership. But it was really really weak. If franchise owner sees this feel free to email or call me so I canHelp improve your conversion rate. If this review is by chance not posted…
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October 2023 by Victoria
While I found my massage to be extremely sub par (especially given the price and requests for hard pressure), the front desk team was very friendly and supportive.Also, I would suggest they adjust their text messaging system as receiving reminders of open appointment slots should not be the same number where you receive massage reminders. I had opted out due to the continued messages received regarding open appointments, which resulted in my massage confirmation not be provided (was advised they don’t call or email at this location) and me missing my massage and being charged. Just days prior I had broken my ankle in another country…there was so much going on between trying to figure out getting back to the US, going to the doctor, and scheduling my surgery, that this reminder was key and ultimately largely to blame for me not being reminded of my appointment so I could cancel more than two hours in advance. As a note, even my account didn’t show this appointment. Very confusing and messy to say the least.
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September 2023 by Leah Huggins
Great atmosphere. Everyone was so welcoming and nice from the time I arrived until I left. My massage with Hope was really good. She gave vital information. Will definitely be back.
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September 2023 by Natalia Gómez
Here again to report Danielle as the worst manager and professional. Since I moved to DC and I started to go to this location she has been nothing but unpleasant. Today as soon as I got in she had an attitude and didn't even greet me. I am a paying customer and her customer service is the worst I have seen. Not sure how an owner has someone like that running out customers. I have been in massage envy for 3.5 years and now I am moving to another place. I had requested a cancelation form on my previous visit, today instead of telling me herself if i wanted to sign the form when she was at the front desk,saw me come in and didn't greet me, she asked one of her staff members to call me as soon as I walked out of the door. Wow that's a manager that doesn't even handle customers, very inmature. It's a pity because Chawoei and Diane are excellent but I am not paying a membership to be treated by a unprofessional manager the way she wants.
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August 2023 by Robin clarke
He us good really works your back, but he does nothing for the shoulders. I tried him because I could'nt get in with Hope who is who is my go to person. He really did excellent with the back, but when it came to the front and the shoulders was not impressed. I love the location and the staff are all very friendly
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August 2023 by Erika Munson
Kevin was great. I’ve been struggling with chronic back pain for years. One session with him and I left out pain free and with more flexibility!
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July 2023 by Billy Jones
I received my second facial from Dianne yesterday and loved it! She is amazing at what she does! She made me feel relaxed and explained each step of the facial. The facial included the face, neck and shoulders, and arms and hands!She is a delight to speak with and carried an engaging, thoughtful, and intelligent conversation with me the entire time. There were no moments of awkward silence and is almost a therapy session for me as well! Leaving I felt calm and relaxed mentally and my skin felt amazing.I would highly recommend her, in fact I’ll be back next weekend for a back facial! Dianne is a true asset for Massage Envy and a hidden gem of DC!Thank you!
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July 2023 by nicole vizzini
Chaowei is such a fantastic therapist! He is professional and thorough. His technique is superb. Not sure her name but I had a very pleasant conversation with the front desk woman. She was very informative and courteous and I really appreciate all the assistance she gave me. Kudos to a great team. I love this location!
