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“Michael was great customer service explaining was on point made my shopping here great experience I will come back and tell others of my experiences here at Mattress Firm!!!!!!”
10AM - 8PM
3339 14th St NW, Washington
Mattress Stores
“Josephine was AMAZING! Incredibly kind and knowledgeable. She guided us through the entire mattress purchasing process and helped us compare all of our options without feeling pressured or being too pushy. Phenomenal staff member!! Go see Josephine, she will make you feel confident and comfortable with your brand new mattress purchase. Thanks for everything!!”
“I have never met a nicer, more informed person at a mattress store than the person who helped me —Porthia. She is a gem — very helpful, very knowledgeable. She understood immediately what I needed for a trundle bed and found a great mattress for me. You should promote her!!!”
“Michael was very insightful and helpful in helping us find a mattress comparable to what we were looking for in the price range we were looking for. He wasn’t pushy and answered all our questions.”
“I was in the market for a new mattress and saw a couple affordable ones on the Mattress Firm website so I wanted to check those out at their store. After having a lovely dinner in Dupont Circle, I searched up the nearest Mattress Firm which was right in the heart of Dupont, which was perfect! I walked over, and upon my arrival and made my way upstairs I was warmly greeted by DENNIS. The whole time he was suuuuper helpful, gave me his full attention, let me try as many mattresses as I needed, and gave me helpful advice. I found the perfect bundle for a really great price ! If you're going to this location, make sure Dennis helps you, he is great!”
“Monique at the Saatva DC location is truly a gem.
We walked in the store with no true sense of what we wanted or “needed”… but Monique jumped right into action and guided us seamlessly through what we expected to be a daunting task. We didn’t make a purchase right on the spot (they don’t have Apple Pay setup) but we will go back this week (with credit card in hand) to finalize the order.
Thank you Monique!”
“Sascha was incredibly knowledgeable, helpful, and kind. She was able to schedule same day delivery of our new bed and removal of our old mattress in the DC downtown and was quick to answer all of my questions. Highly recommend this location.”
“I was buying a condo in Silver Spring, Maryland and needed furniture. I budgeted $10,000 for furniture, area rugs, TV, printer, Vitamix blender and kitchen stuff, not appliances. We needed Living Room, Dining Room, Office and Bedroom. I first called Basset, sent them a floor plan and told them what I had budgeted. The next day I get an email telling me that she had done the dining room set and rug. The dining room set was just under $4,000 and the rug was $2,500. 2/3 of my budget for one room? Clearly not the place for me. I found Casa Furniture online, the prices are very reasonable and I furnished the whole place for the budget I figured. The best part is that they delivered and set it all up and put everything in place. Just as important, everything is very well made and looks amazing. I could not have been happier.”
10AM - 6PM
3336 M St NW, Washington
Mattress Stores
“LEX M Is the most helpful & sweet person. Truly helped me with a issue that hadn't been resolved even after getting on the phone & email with support. The problem was with accessing my store credit or gift card code. I contacted customer service several times & was put on a endless hold. Lex was the one person who took the time to help me. She also made me feel more relaxed after being overwhelmed for what felt like hours by being on hold /emails. She really went out of her way to help. & She was amazing! Thank youu so much!!”
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“Sean y Clearence fueron geniales! Me encantó la experiencia de “Bed Match”, fue increíble ya que nos ayudó definitivamente a escoger cuál era el colchón perfecto para nuestras necesidades. Recomiendo infinitamente esta tienda a quienes necesiten guía para elegir su colchón ideal junto a una atención y amabilidad de 5 estrellas. (Además, Sean habla español!) ¡Gracias!”