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November 2023 by Katie Lay
I won’t take my car anywhere else. The team at Metro Motor is fantastic! Elizabeth is always quick to provide updates and she gives clear details and helpful options. I also love that I can pick my car up a bit later in the evening since the station is open after the shop closes.
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November 2023 by Gregory Williams
I'm not going to blame Metro Motors Georgetown Shell for my experience. Bottom line Metro Motors Penn Ave repaired my truck several months ago. They supposedly replaced all the spark plugs and coils. The issue with the truck happened again and when I took it to Metro Motors Georgetown assuming it was the same company they assessed the issue and I was informed that some of the plugs were never replaced and they failed. I was told they would contact the other metro motors and see what could be done. Long story short, I was charged even more money for a repair I thought was done and I was obviously inconvenienced with having to bring my truck in for service again. No effort was made to have the other shop cover the cost so I ended up paying several hundred dollars more on top of a $1400 dollars from the previous repair. I'll let you decide whether or not you want to use Metro Motors the company
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October 2023 by Gregory W.
I'm not going to blame Metro Motors Georgetown Shell for my experience. Bottom line Metro Motors Penn Ave repaired my truck several months ago. They supposedly replaced all the spark plugs and coils. The issue with the truck happened again and when I took it to Metro Motors Georgetown assuming it was the same company they assessed the issue and I was informed that some of the plugs were never replaced and they failed. I was told they would contact the other metro motors and see what could be done. Long story short I was charged even more money for a repair I thought was done and I was obviously inconvenienced with having to bring my truck in for service again. No effort was made to have the other shop cover the cost so I ended up paying several hundred dollars more on top of a $1400 dollar bill from the previous repair. I'll let you decide whether or not you want to use Metro Motors the company
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October 2023 by Bona Gjoni
I use Metro Motor in Georgetown and I am always satisfied with the customer service and services provided. I often deal with Elizabeth at the front desk and she is always very helpful and kind. She reaches out when it is time for my next oil change and is accommodating to my schedule. The service team is also great! Super friendly and efficient. Thanks so much!
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October 2023 by Harriett White
The AAA Drivers were great they helped me to keep calm because I could not put my car in Park. The first driver realized the problem and showed me, then called a tow truck. The second driver was Awesome! He looked under the hood, identified the problem and recommended Metro Georgetown Shell...one block away. I was hesitant at first, honestly my experience with some repair services at gas stations was spotty at best. One I arrived, Elizabeth was like a breath of fresh air and I felt finally a great customer experience. She explained the next steps and contacted me as she said on Monday with the price of repair including the labor hours. She called me later my car was ready. Easy business transaction. If I have future issues with my 2015 Ford Fusion I know who to call. Thank you so much. Have a great day.
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October 2023 by Barbara Barnes
Metro Motors has become my go to spot! Easy drop off and pick up, quick service and reliable mechanics. I recommend to all my friends!
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October 2023 by Shayan Sarkar
Metro Motor was very helpful and responsive in fixing my flat tire. They clearly showed me where the issue was, and helped fix it same day.
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September 2023 by Monique Lilly
Very professional and service was done in a good time frame. Also, was able to provide me a detailed list of futures services that need to be take care of on my vehicle.
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September 2023 by Colleen Conroy
I was extremely pleasecwith the efficient and available service. I will continue to use these services and recommend to others
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August 2023 by Lesly Bell
These guys are wonderful! Always helpful and always pleasant. The gentleman that usually helps with air and oil is consistently the nicest person with a great smile. Happy to have a flat tire with y'all!Services: Tires
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August 2023 by christi Cline
Very prompt and friendly service. I thought the prices were going to be higher but they weren’t. Will definitely continue taking my car. They even gave me a tip about a function of my car I didn’t know about.
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August 2023 by Maya Green
My go-to mechanic! Reasonably priced and am always satisfied with the work done here. Elizabeth is extremely helpful and understanding, responds quickly, and communicates well! Would highly recommend.Services: Electrical repair
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August 2023 by Alexandra Mackey
I “found” this place a few years ago and could not be happier with the work they do. Elizabeth is so helpful and kind and doesn’t treat you like an idiot if you don’t know what’s going on with your car. It is the only place I will go.Service: Oil change
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August 2023 by Sal L.
Way overpriced I saved 4000$ by deciding to go somewhere else I will definitely never go back nor will I recommend this place to my friends
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March 2023 by Sam Andrastek
Car abruptly started making noise & oil light flashed red. I pulled in and Andrew stopped what he was working on and slid under the car — told me oil had leaked out, but wasn’t certain of the cause. He gave me a complimentary refill so that I could finish my errands for work & told me to come come back to drop off the car in the evening.Elizabeth suggested talking to Ricardo at their Columbia Pike location which is closer to my house. I dropped off the car there for a few hours and Ricardo diagnosed + had me up & running again by the evening. Very helpful team, thanks again!Service: General repairs & maintenance