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December 2023 by Marcus Thurston
You better know what you want when you arrive because you will get no help if you have a technical question of any kind. The employees are just getting a check and breathing air.
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November 2023 by Patricia Williams
The salesperson was extremely nice. I forgot her name but she had a lot of patience and she was very friendly.She's the lady to the right side of the room.
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November 2023 by Anthony Robertson
I just wanted to take the time out to Give a very desserved and well-earned.Sound out, 2.Ms.Karla She was extremely helpful ,patient and professional. The vibe and energy at this location is amazing. I had a terrible experience at T-Mobile By the DMV on .road island Avenue..and felt so much better. Leaving metro by T-Mobile.Ms.karla Takes a holistic approach dealing with the customer's at the store. Last but not least the other superstar who I really appreciate Ms.Hillarie. Thanks again ya'll!!
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October 2023 by anita wilkins
I love MetroPCS now they have a easy way to pay your phone bill in
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October 2023 by Rashia Walker
What can I say about the customer service about Metro PCS @Hechinger Mall except BRAVO!! MR. GARY went above and beyond. He answered all of our questions in which we had a lot. He was patient with us trying to get an understanding of what we needed. He compared prices of the products, and how it will change my plan. My sister and I were also trying get her service switched over. He offered information about steps she can take to achieve the switch. Thank you MR. GARY and the rest of Benning Rd staff for your professionalism ????
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April 2023 by Joy Hicks
Worst store ever. Every experience I have had has been horrible. I am convinced that Metro by Tmobile is comfortable with the behavior and lack of professionalism. It is so unfortunate. I will never go back and I'm switching providers. I'm switching providers because I have call customer service to complain about my experience last year and they are still operating with the same management and staff. I would rate 0 stars if I could.
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April 2023 by Nuchie Ash
This store has all the latest phones
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April 2023 by Ahseyrah Rah
Worst store ever. Every experience I have had has been horrible. I am convinced that Metro by Tmobile is comfortable with the behavior and lack of professionalism. It is so unfortunate. I will never go back and I'm switching providers. I'm switching providers because I have call customer service to complain about my experience last year and they are still operating with the same management and staff. I would rate 0 stars if I could.
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March 2023 by Isaiah Young
Been a customer a very long time, service is good ?? workers are great ? this is my kind of a store. Phones are low priced, drop in sometime
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March 2023 by Darryl Johnson
Customer service was excellent an staff were friendly
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November 2022 by Greta M.
Good place. What you know about metro pcs? Everyone welcome. Great place...love it. Yep.
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August 2022 by Carolyn Phillips
They have good deals on phones
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February 2022 by Victoria O.
Just off comments of the customer that left another store that was lied to & came to this 1 3 workers was great . I'll be coming there with my Son soon thanks for the help on which one to come too.
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January 2022 by Denise McNeal
Less talking will make service quicker. But employees are pleasant
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December 2021 by C Brown
I went to this store and the associate was leaning against the counter with his back to me. I spoke to the associate and he turned his head in my direction, but did not speak. I found his failure to speak to be immature and rude. If I ever require in-store service again, I will be switching service provider.
