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January 2024 by Paulo Moncores
Horrible, horrible experience. The medical professional (attending around 6pm), a brunet woman in her thirties, was rude and uncaring. I went there just to have my prescriptions refilled and I got nothing. She tried to push me a blood work, did not have the information I input at check in and during the pre-visit, and she was not a good listener. Not even close. Warning: this is NOT the same as visiting a family doctor, or even an emergency room. Don't be fooled. to add salt to the injury, they make you leave you credit card data in digital format during the check-in (mandatory procedure to see the medical professional).
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October 2023 by ellenie ellenie
Perfect location and stuff also open 24/7 great.I find everything any time given.
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July 2023 by Andres L.
Minute clinic....hmmm perhaps "NextDayClinic" is a better name. I made an appointment online early this morning for 10am. When I arrived ten minutes before I was surprised I didn't get a check-in notification. I checked my email and saw that the earliest appointment was tomorrow! Strangely the place was empty except for the happily chatting people in one of the treatment rooms. One more gold star in the healthcare system.
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June 2023 by Noah Doherty
No wait. Quick, professional, compassionate care from the NP. Really great experience. Was in and out in 30 minutes with my prescription in hand.
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June 2023 by Brooke Brown
If you actually need care, go anywhere else. At 7:15am this morning, my daughter had a fever and a severe sore throat. She gets strep a lot; so, I immediately made a CVS Minute Clinic Appointment for 9:30am. I filled out the paperwork ahead of time and received notification that we could not check-in until 9:20am. I told work I could not be there that morning, and woke my sleeping, sick child so she could go get a strep test. My daughter and I walked into the building at 9:19 am. I checked in online at 9:20 am on the dot. I received electronic thanks for checking in, and I decided to walk up to the kiosk and see if the appointment check-in was on the list. A Minute Clinic employee came running out to tell me that they were down a provider, and they couldn't see us today because I HAD JUST CHECKED IN. "Perhaps, she thinks I have signed up as a walk-in," I thought. I tried to tell her that we actually had an appointment and had already checked in. She responded that we had not checked in yet and that meant we could not have an appointment. But they were clearly seeing people at 9:30. They weren't without a provider. The clinic was down one, but they had two. I was confused, and I pointed out that we actually have an appointment, and I actually checked in, and they are actually seeing people at 9:30; so, why not honor our appointment? She said they had been calling people all morning. I checked. I didn't receive a call; so, I asked to speak to the Minute Clinic manager. It turns out there is no way to reach a Minute Clinic Manager, and there is no way to reach a MinuteClinic Regional Manager. Does CVS have so many complaints that they no longer allow customers to talk to managers? Starting to seem like it. I called several CVS numbers to no avail. In the end, I found an appointment elsewhere, but it doesn't give me back the money I have lost being away from work, and this potentially sets my daughter back another day in school. Btw, I did eventually get a text about my appointment–not a call–at 9:34 am informing me my 9:30 am appointment was cancelled. It was immediately followed by a text reminding me to check-in for my 9:30 am appointment.
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May 2023 by b b.
If you actually need care, go anywhere else. At 7:15 am this morning, my daughter had a fever and a severe sore throat. She gets strep a lot; so, I immediately made a CVS Minute Clinic Appointment for 9:30 am. I filled out the paperwork ahead of time and received notification that we could not check-in until 9:20 am. I told work I could not be there that morning, and woke my sleeping, sick child so she could go get a strep test. My daughter and I walked into the building at 9:19 am. I checked in online at 9:20 am on the dot. I received electronic thanks for checking in, and I decided to walk up to the kiosk and see if the appointment check-in was on the list. A Minute Clinic employee came running out to tell me that they were down a provider, and they couldn't see us today because I HAD JUST CHECKED IN. huh? "Perhaps, she thinks I have signed up as a walk-in," I thought. I tried to tell her that we actually had an appointment and had already checked in. She responded that we had not checked in yet and that meant we could not possibly have an appointment. But they were clearly seeing people at 9:30. They weren't without a provider. The clinic was down one, but they had one there. I was confused, and I pointed out that we actually have an appointment, and I actually checked in, and they are actually seeing people at 9:30; so, why not honor our appointment? She said they had been calling people all morning. I checked. I didn't receive a call; so, I asked to speak to the Minute Clinic manager. It turns out there is no way to reach a Minute Clinic Manager, and there is no way to reach a MinuteClinic Regional Manager. Does CVS have so many complaints that they no longer allow customers to talk to managers? Starting to seem like it. I called several CVS numbers to no avail. In the end, I found an appointment elsewhere, but it doesn't give me back the money I have lost being away from work, and this potentially sets my daughter back another day in school. Btw, I did eventually get a text about my appointment-not a call-at 9:34 am informing me my 9:30 am appointment was cancelled. It was immediately followed by a text reminding me to check-in for my 9:30 am appointment.
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May 2023 by Thomas Petluck
Both times I went here was because I had symptoms for strep. I came in mid-April the first time slightly late to my appointment, but nonetheless my appointment was respected and the professional in for the day was very helpful. However, I caught strep again and came in on 5/13 to get verified and I made an appointment for 3:30. I came closer to 3:40 because of the Metro. Because I was not even 10 minutes late, the professional refused to see me except if I waited until the end of the day—and that was a maybe. I waited close to two hours and even saw people who made appointments on the fly go before me since I saw one make a payment at the kiosk. If there is such a stringent time policy, it should be on the website and in the CVS. This honestly felt like the professional was making their own rules. When they finally saw me, they said “yeah, that throat looks brutal.” I could’ve had the penicillin two hours earlier instead of trying to get to the pharmacy before it closed for the day. Will not be coming back here again.
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March 2023 by Deborah U.
I went to Minute Clinic for a covid PCR test on 3/21. Supposed to get results in 1-3 days by text. Contacted them every day, sometimes 2 or 3 times, up to 3/29 and replies said they received the test and had a backlog. No options to speak to a human. Finally contacted pharmacist at CVS who told me CVS Minute Clinic was a separate entity and he could not help me and could give me no guidance. Could not find any way to comment on line to management. Finally, my doctor was able to contact CVS and she was told that Min.Clinic tried to contact me because my test was insufficient. That is completely false. I will never use Minute Clinic again and recommend that consumers use another option for testing. If possible, I would have given Minute Clinic a negative 10 review.
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March 2023 by Mark Vrablic
They have no concept of scheduling here. They were running 1 hour 15 minutes behind schedule and didn't tell us this until 45 minutes after the scheduled appointment time for a simple vaccine booster. I get running behind schedule, but at least let those waiting know that they have over an hour between their scheduled appointment time and when they'll actually be let in.
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December 2022 by Doug Z.
Trying to get a shingrix and pneumonia vaccine. The people at CVS and Minute Clinic (MC) did not know their jobs. First, MC said they could not give the shingrix, I had to go to the pharmacy. I could not make an appointment while I was there, I had to get a phone number to make an appointment. Pharmacy said this was all wrong, I had to go to the MC. MC said they wanted $180 because Medicare did not cover the shingrix. I told them I had secondary insurance with CIGNA. They said that only held for CVS, not MC. I went home, called the insurance companies, who told me that MC was wrong. Tried to get the pneumonia vaccine, but they would not give it to me without a vaccination history, something that their web site did not specify when I made the appointment. Bottom line: two wasted visits, no shots provided. MC and CVS are different organizations, and they do not coordinate or talk to each other. Tomorrow I go to Walgreens.
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October 2022 by Eunhee H.
I used CVS drive thru Covid 19 testing and the Minute Clinic billed me . Although CVS stated "a patient with insurance should not have any out of pocket costs for a Covid 19 test". The CVS used incorrect billing code (clinic office visit vs. drive thru Covid 19 testing) to submit claim to my insurance company and my insurance company accepted it as is instead of correct it. I have done Covid 19 testing before with other company, but never paid out of my pocket. The CVS/Minute Clinic is ripping patients during the most vulnerable times.
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August 2022 by Francisco Ruiz
AVOID THIS MINUTE CLINIC. Awful service. A mistake that they made cost us almost $300 more in getting what we needed. Don’t go here if you want good service, specifically Nkechinyere Esema messed us up.
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August 2022 by Dion L.
Wonderful service for a teen sports physical. Quick, comprehensive, and very pleasant.
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December 2021 by Tom K.
What a joke. There is no way to talk to real human being: "Phone" is automated, "Text" just gives you question marks, "Chat" is automated. Absolutely frigin' useless. No matter how many times I "activate" MyChart, it keeps asking me to again & again; over, and over, and over. If I do login, it says my "username is already in use"....Yes indeed, morons....I'm actually using my own user name. What a concept.
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October 2021 by DC Explorer
There was a short wait, although I had an appointment, but no complaints. Just got a vaccine and it went well.
