MoneyGram

Most Recent Comments

• February 2024 by Lee B.
  What pharmacy doesn't take staggered lunches? They text you that your Rx is ready but they're closed. When a patient is in pain and needs their Rx, they should be able to pick up ASAP. Not saying staff don't need lunch, but CVS should be smarter about how they meet patient needs. Stagger lunches so someone is always on call -- if Giant can do it no problem, why can't CVS?
• November 2023 by Meow K.
  Garbage. Inept. Do not go to this sad excuse for a pharmacy especially if your life depends on it. The store and pharmacy are always in disarray. But I digress. Let's just focus on the pharmacy. The lines are always a mile long both inside and drive-thru. There are always ten ppl working in the pharmacy and yet none of them moves faster than the cadaver you will be if you rely on them for your medications. They are regularly out of basic things at the worst times. Cold/allergy meds EMPTY in cold season. I recently had to call them urgently bc a critical Rx wasn't showing up in the app and I needed an update. I waited on hold for THIRTY-EIGHT minutes, during which I drove over there (15 minutes away), parked, walked in, got in a line a mile long and watched them all behind the counter, sauntering around giving zero f**ks, with phones ringing nonstop (yes I was still on hold for all this time), and nothing. When it was my turn in line, I held up my phone to show them all that I was on hold for over an hour and nobody answered! And what did every person - including the pharmacist behind the counter - do? They all LAUGHED at me! Yeah. And I'm supposed to trust them with my medications?! When I got home I called the manager to complain, and he told me to hold on because there were customers there in front of him complaining about the same thing. The manager told me this. To make me feel better. Yeah. Buffoonery. Run away as fast as you can. Or heck just walk away. Slowly. Because ain't nobody gonna catch up with you from this hellhole where medications go to die.
• September 2023 by Bonnie M.
  I frequented the CVS in Takoma Park today to purchase toothpaste and toilet paper. Much of the items people use daily are now behind locked glass cabinets, including toothpaste. Also, the shelves where toilet paper and paper towels are docked were empty. When I asked if they were out of toilet paper, I was told that those products are now stored in the back and you would have to request the item. This corporate approach to theft is absurd. Shoppers are penalized for the bad actors. Instead of all of these locked glass cabinets and additional staff to unlock them, CVS should solve the problem of theft. The alternative is to go to a grocery store where everything is available to the shopper. I will not frequent another CVS to purchase anything.
• September 2023 by Lilah S.
  For the love of God. Please don't offer covid vaccine appointments if you don't have any vaccine available! My brother and I went way out of our way to make this appointment, specifically because he is returning to Vietnam tomorrow. I got several texts confirming this appointment. One text that said, "Um, we don't have the vaccine", would have prevented us wasting our time. The pharmacist said their system booked hundreds of vaccine appointments which they were not able to fulfill.
• August 2023 by Carolyn G.
  I have used this pharmacy for many years, but I have finally lost patience with them. Today I went in to pick up 3 prescriptions for my pet. They had only one ready and had no record of the other two. I went home, called my vet who had a record of faxing all three prescriptions. I called the pharmacist who said they had not filled the remaining two, but that they would be ready in 30 minutes. Same thing happened last time I went, a week ago. My impression is that they see that the prescription is for a pet and put it at the back of the line. They have also managed to make it so that other prescriptions I have on a regular basis have been separated from one another so that I have to make two or three trips a month to pick up rather than just one. In the meantime they send annoying texts reminding me to pick up prescriptions, counting down days for me to reply. My goal is to know that I can go in once a month and get all of my prescriptions, which I take on the same schedule, at the same time. When I said to the pharmacist that I would be moving all of my prescriptions away from them, he said that I should do that.
• May 2023 by Kevin A.
  They suck in every way. Tell you a prescription has been ordered and it's not. Tell you that they will text when it's ready, but they don't. Screw up insurance. Don't use these guys.
• February 2023 by Natalie S.
  The general store is the typical CVS -- overpriced for some items but convenient to grab snacks, batteries, greeting cards, etc. in a pinch. It has a nice parking lot, and the area is generally safe -- but still don't leave anything visible in your car while you shop. As for the pharmacy side of the business though, it leaves MUCH to be desired! They hardly ever answer the phone, and the in-store service itself is unfriendly. The drive-thru line is long and painfully slow. Going inside is equally slow, and the service is borderline unpleasant. The pharmacist makes changes to Rx's but without your knowledge or consent -- and you only know if you happen to catch them one time like I did. For example, I dropped off a Rx for a topical steroid cream with one refill. But when I picked it up, the package said 0 refills. I knew this wasn't correct. I asked to see my actual Rx slip, which they claimed not to have anymore. But then they tried to say that they went ahead and gave me a bigger size than had been ordered, and that's why I wasn't going to have any refills. I objected to that, and I insisted that they take back what they had given me and fill my Rx as written. But I don't think it's ethical or even legal for them to do what they did. Rather I think they secretly wanted to charge me and my insurance more for a bigger size tube than what I had actually been prescribed. Highly suspect! Bottom line -- I finally got so tired of this pharmacy location that I started using another place that's twice as far from my house. But that other place is clean, professional, and friendly -- whereas this place is not!
• February 2023 by Robin K.
  Pharmacy is horrendous. They never pick up the phone and the there is always a long wait for service.
• November 2022 by Chris C.
  I would give this place a negative star if I could. My partner was really sick and needed a covid test just to make sure she didn't have covid, per recommendation by her doctor. We got there on time for our appointment but ended up waiting an hour in the drive thru. The lady proceeds to stare at her screen for 15 minutes and did not communicate what the problem was. She then tells us that the insurance would not allow us to take a covid test because the insurance was inactive. My partner literally downloaded her insurance card from the website as we were sitting in the car waiting. The person then had the gall to ask us why this was a problem and said we should use old insurance information when scheduling. She cancelled our appointment and said that we need to call the insurance to figure out what the problem was and then come back tomorrow. ABSOLUTELY NO THANK YOU. the LAST time we came here the entire system was down so again, we were not able to take the covid test. Do not go to this place if you really need a covid test.
• July 2022 by linda o.
  This is my local CVS. They are always very busy or even overwhelmed- keep in mind, only the angry are posting Yelp reviews. I usually get my Rx on time or even expedited when there is an emergency without hassle. When I go for a vax it's been easy and the pharmacist or nurse has been very pleasant. Be patient people.
• October 2021 by Krishna P.
  I totally agree with some of the other reviewers about their being rude. I went to their drive through pharmacy today(Oct 11th, 2021) 11:45am and the lady (Selamawit Yifru) working at the drive window was plain rude and kept yelling at people. I am yet to call their corporate and make a complaint. I respect the health care staff going above and beyond in this pandemic but once in a while you also see these kind of people ruining it for others. Fortunately, they are low in number.
• October 2021 by Naomi C.
  They operate under the mantra that because they're a drive thru pharmacy in a prime location they can do as they wish. They are rude, disorganized, NEVER have my prescription in stock (it's always "on order") until I go get it from another pharmacy and NEVER answer the phone. I hate this place. The location is great, it's clean and well stocked except for the aforementioned prescription that they REFUSE to stock, but dealing with them is always unnecessarily traumatic.
• September 2021 by Jessica C.
  Honestly, I've had to deal with this pharmacy for over a decade, and I cannot express how awful it is. Everytime I try to change, my insurance seems to pull me back in, but I would go out of my way to avoid this location. They have gotten medications wrong (including one for my baby), given me incorrect dosages, failed to communicate with my doctors, and have some of the worst customer service imaginable (I have been yelled at repeatedly, and ALWAYS know to give myself at least an hour to wait in line). Terrible, no good, very bad pharmacy.
• August 2021 by David L.
  First time in the store in a long time. Just walked out after trying to scan my purchases at two different self-checkout stations, each time getting a "help is on the way" siren for some unknown reason, which was ignored by the one employee I saw in the store. Finally gave up. Will revert to just buying online from someone else and avoiding the aggravation.
• July 2021 by Idara A.
  They could have hurt my baby! This is a zero star review. My daughter is low on vitamin D had already been on a multivitamin and a separate vitamin D supplement. However she needed a higher dose of vitamin D. I dropped the prescription off to the pharmacy. The man that took it from the drive-thru window said they didn't have that dosage in stock and I would have to come back in 2 days. I came back 2 days later and spoke to a woman at the window who looked the order up and said that the medication needed to be ordered. Naturally, I was confused and said that I was told the medication was going to be ordered when I dropped it off and would be ready for pick up today. She backtracked and said that it was already ordered and would be there in the next 2 days. So I went home. Not wanting to be in a similar situation I called them before I came to pick up my daughter's prescription. They had it and I picked it up. The next day my husband was preparing to give my daughter her medication with her breakfast and noticed that it was actually a multivitamin and not the singular vitamin d that was prescribed. Furthermore it looked like the item was taken from over the counter. Wanting to be sure that it wasn't a misunderstanding on our part, we called my daughter's pediatrician and asked it she was to be getting a multivitamin. They were really surprised and looked it up again to ensure there was no error on their end and confirmed she should have just gotten vitamin D because she was supposed to take it in addition to the multivitamin she was already talking. The pediatrician's office called the pharmacy themselves to find out what was going on. When they called me back I was told that the pharmacy denied giving me a multivitamin but if I THINK they made a mistake I could come back to the store. I was pissed and hopped right in my car and drove to the pharmacy, medicine in hand. When I got there I spoke with a woman and proceeded to tell her what I received vs what the prescription said. She looks at the box and ARGUES with me saying, "it's the same thing, there's vitamin D in it". I told her my daughter is already taking a multivitamin she needs additional vitamin D, it's not the same, she can't take what they gave me. Even before I finish my sentence she takes the box and starts walking away. She proceeds to talk to another pharmacist, the same one I gave my prescription to on my first trip there. She then comes from around the counter into the store itself and grabs a box off the shelf puts the prescription sticker on it and hands it to me. I'm immediately suspicious because I don't understand how you go from special order to having it available over the counter. I don't say anything because I'm tired (did I mention I'm pregnant?) and their attitude is telling me everything I need to know about how far challenging them will get me. As soon as I get in my car I call my daughter's pediatrician because I don't trust what I was given. Sure enough it wasn't correct units. My daughter's pediatrician was really surprised because she had to completely recalculate the dosage as the instructions for taking the medication were for a different unit than what they had gave me. It really pisses me off to think how badly this could have gone for my 1year old daughter if we accidentally overdosed my daughter because they gave us the wrong thing TWICE. I live very close by but this is the first time I've used this pharmacy. I thought it would be easier because they have a drive-thru, unlike the one in Langley Park. Boy was I wrong. Save yourself the headache and health endangerment; go somewhere else.