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February 2023 by Denise B.
I was trying to arrange delivery for my prescription because I do not have a car but the website option for delivery is inoperable. After trying to call the pharmacy for over an hour and someone hanging up on me, I had to pay for a Lyft to the store. When I got there your employee Eyob made a bunch of sorry excuses saying they are really busy bc another store closed. But nothing excuses hanging up on a customer! If your phones are recorded, go check the call log on 2/1/23. Also, you should fix your website bc even Eyob couldn't process delivery on the website using my phone when he tried it. Overall, very poor customer service! I will never recommend this location.
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October 2022 by Ennry C.
I don't think more pharmacy staff will help this location. It's the third time I come to this location after my daughters Dr. visit. 4pm, 30 min after the prescription was sent. Waited like. 20 min to be seen. Was told to come back an 1hr after because I "had to give them time, too soon" didn't even find the order or look for it in the system. I came back at 6:50 pm, it was more packed with people. Got to the counter 7:30Pm. They couldn't find it. Said I had to give them about an hour wait. After they saw my expression and heard the tone in my voice explaining that that's what they had said at 4pm, they moved. The lady spoke to the evil cartoon looking pharmacist who looks like he can never be bothered. Idk what they did but looked like they were filling it. I was about to leave when the lady came back with something in her hand. I asked her if it was my daughters she said yes. Waived it around and then left to ask a another guy who was busy to open this for her. Dude was a b*tch. Told her no that he wasn't going to, was too busy, didn't want to, idk. All in all very unprofessional. They still had the nerve to call my wife and tell her the prescription was filed knowing damn well I was literally there and they flaunted it in my face, and didn't give it to me. How could someone have what the customer needs and waited hours for be at the register, and not ring it up. Do yourselves a favor, Don't come here.
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May 2022 by Otniel L.
This CVS location is clean, organized and the staff are pleasant. I came here for a COVID test and they have availability to take it via the Drive Thru. This location has a private parking lot and is next to several decent food options. Another reason to come here is that it's next to a Mexican restaurant called J & J's Mex-Taqueria and they have my favorite type of tacos - Birrias!! -ODL Connect with me! IG & YouTube: @AOEAT
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March 2022 by Noah C.
They need to hire more pharmacy staff. There's always a wait and delayed prescriptions with promises to deliver the next day and then when you come back they forgot they said anything.
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August 2021 by Andy L.
This review is for the pharmacy and not the entire store. I called the pharmacy twice this week to ask them about the shingles shot and I had to wait for about fifteen minutes for someone to pick up the phone. When they finally did and I said, "hello", they hung up. This was the worst service I ever had and it was a complete waste of time. All that waiting for nothing! Good thing this place isn't the only one exist in DC. I rather take my service to other pharmacy than this one.
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December 2020 by Dee D.
DRIVE THROUGH PHARMACY ONLY** We arrived 30 minutes before our scheduled appointment. The technician was cordial and patient. She explained the process, walked my husband through it. This is the only location that had an appointment for a COVID-19 test today.as you may know know, some doctors are requiring a COVID-19 test before you come for e.g., dental work. I gave it four stars because the driveway was narrow and it the back to the store. Otherwise, smooth sailing; in and out.l
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March 2020 by Troy P.
You definitely wany to avoid using this pharmacy unless you absolutely have to. I constantly experience long waits to pick up my prescriptions here and extremely overworked and frustrated staff.
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January 2020 by Natalie H.
Seems very disorganized. Took the technician so so long to type in 4 prescriptions. I told him that only one was urgent and I could come back for the others but he didn't stop what he was doing and kept slowly putting in all 4. Then he tells me I will have an hour wait. No - i told him that I wanted 1 prescription ASAP and can wait for others! He finally got the message and filled the one after a 20 minute wait. Yikes. Then went back at 10pm on a Thursday to pick up other three prescriptions and same guy who happens to be working the drive thru says "we're closed". Yes despite the huge "open 24/7" sign out front this CVS and pharmacy has new hours so I will be going back to get the other 3 prescriptions but not for any other ones I get in the future.
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March 2019 by Sean N.
They need new employees, unorganized and don't have their s*** together. Came in to receive money gram and the system was down. The employee had no care in the world as to get it back up and running
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November 2018 by Hakim N.
This review is for the pharmacy, specifically one of the pharmacists, not the store. I recently had surgery. I had about 4 prescriptions I brought there to be filled. The pharmacist had the technician tell me that he would not fill the prescription for the painkiller, because it was not on special prescription paper. BUT he was willing to fill the others. Huh?? I don't understand that. I retrieved all of my prescriptions from the technician, and took it to another CVS, where they had NO PROBLEM filling them ALL. Plus the folks at this other CVS were SUPER NICE, which I appreciated, because I was in pain. Incident number 2: My husband and I had gone to the same CVS to pick up some things before going out of town one weekend. Before leaving the store, my husband had to use the restroom, which most pharmacies do allow you the use of. I have used the restroom at this same CVS before. My husband asks to use the restroom and was told by one of the workers that he has to go to the pharmacy and ask. He goes to the pharmacy and asks to use the restroom. They then send him back up front, telling him that someone up front has to open it for him. He goes back to the front of the store, only to be told to go back to the pharmacy and ask someone back there to do it. So of course, he returns to the pharmacy to ask again, but this time the pharmacist himself (Mr. Wonderful) tells him, "We don't open the bathroom in the pharmacy! We can't do that!" With a nasty attitude and nasty voice. He got such a run around in there. He went back up front and was sent back again. Finally, someone opened the bathroom and let him use it. He was really given the runaround. This was ridiculous. Why be nasty to a customer who is being courteous to you? Why give them the runaround and refuse help? If you're a masochist and like being refused and abused by a pharmacist with an attitude problem, come here. The balding West African guy with the beard and the white jacket will fulfill all of your needs. I'll not be coming back here to do anything but buy merchandise. No more prescriptions!
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April 2016 by Allison Roberts
Don't ever patronize this pharmacy. I've been going here since January 2010. The female pharmacist was a gem. She established an amicable relationship with customers and would give you 1 to 2 pills to hold you over until the insurance kicks in. The new pharmacist is a certified creep. When I needed 2 pills, a rep told me I have to pay for a 30 day supply prior to my insurance kicking in. I walk to the pharmacy for clarity. The pharmacist, Tece, which probably isn't his name, said he has a business to run and cannot give me 2 pills. I would have to pay, $11.99. My copay is $5. I said clearly you do have a business to run. You don't give a damn about the people that patronize this establishment. I told him to cancel my future prescriptions. You'll never get a dime from me. Poorly trained staff. Poor communication. Insensitive creeps. Don't give a damn about the customer. Take your business someplace else.
