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January 2024 by nikole spann
Opened my account in October. Was approved for My Way checking. Didn't want this account was told I could change account after 3 weeks.Tried to upgrade my account wasn't approved.So I'm still trying to decide if I'm going to keep this account or close it.
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October 2023 by Juan Cueva
In this day and age, banks offer all types of payments, direct deposit, transfers, and even emailed checks, you would think branches would find a way to keep their customer service in accordance to the services the banks offer, well, not this bank! Or atheist this branch, I can receive an emailed check, I just can't cash it, if I could give zero stars I would have, but since I can't, you get 1
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May 2023 by Vanessa Chery
This branch used to have great in-person and over-the-phone customer service, which is expected because it’s a small bank. However, it seems they have hired some new staff and there’s one in particular who has zero patience, zero professionalism in-person or over the phone. This particular employee to my misfortune, is always the one who answers me. She has poor listening skills and is always quick to interrupt customers mid-sentence while speaking to them in an aggravated and condescending tone. She puts customers on hold without informing them of it first, leaving them wondering if she’s still on the line. On one of several occasions, I had to call the branch to request that they prepare a document for me. In the past, I would request the document over the phone, they would prepare it for me and I would come to pick it up. But on that day, she was of course the one who answered, and after interrupting me several times to reiterate that I needed to come in-person, she placed me on hold without warning. I thought she hung up but waited a few moments; she returned and said it’s actually okay for me to request the document over-the-phone, which is what I was trying to tell her was done for me in the past all along but she initially refused to listen. It is incredibly frustrating to remain patient with someone who possesses such little ability to listen to and understand others. She has no business handling customers. But anyway, she then said they would get it ready and I could come pick it up right away. When I arrived in-person to pick-up the document (which was 45 minutes after I called the branch), she was also the only teller available to help me. I told her I spoke to her about requesting a document and am here to pick it up. She abruptly responded “Okay, I don’t know who you spoke to but you’re going to have to wait because it takes a long time to get it ready. You can come back later or tomorrow .” At this point, I had no patience to deal with her, but didn’t want to create a scene, so I just asked how long will it take and chose to wait for it. I don’t want to share the employee’s name but she knows who she is. If in the future when I call or visit, her interaction with customers doesn’t improve, I will just have to report her. I used to love this branch. The older employees are always kind and welcoming. But lately, this particular employee who is always the voice/face I hear/see when I call/visit the branch, is really turning me off. I will not drop her name in the review but I will certainly call M&T Bank and report her. Ruining the bank’s reputation for great attention to customers.
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April 2023 by Niki Jordan
I didn't want to give this location any stars...their customer service/communication skills are horrible...line full of people and 1 teller available and the other woman at lunch walking around chewing looking at us stand in line...?
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March 2023 by Hoang Nguyen Ortiz
Communication is so important and they failed to do that here. I needed a notary and called around and service rep said to come in within a certain timeframe, in which I did. I arrived in 20 minutes as discussed. We got there and the notary personnel wasn’t available and the other tellers could not tell when the notary would be back. We waited ten minutes and just called another branch. My thing is just communicate that one may not be available at a certain time. One branch said they could not meet our timelines and that’s okay, we kept it moving. This branch had us come in just to wait and couldn’t give us a timeline. So unprofessional.
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March 2023 by Niki L.
Need more professional workers in this branch...everyone's at lunch and I been in line for over 16 minutes to get turned around
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November 2022 by tidiane barry
Avoid this branch at all cost! Absolutely horrible service. It took over five minutes for someone to acknowledge that I was even there. The manager, (Alpha Cisse) eyes me from head to toe with the nastiest attitude. I presented him with some documents that I would like to have notarized. Remind you I have four bank accounts with M&T. Alpha Cisse was looking for every reason NOT to notarize my documents. I showed him my ID and LLC documents. He absolutely wasted my time. Be wary of this branch and Alpha Cisse. He is very judgmental and apathetic. If you don’t want to work there, then go somewhere else!
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September 2022 by Hoang Nguyen
Communication is so important and they failed to do that here. I needed a notary and called around and service rep said to come in within a certain timeframe, in which I did. I arrived in 20 minutes as discussed. We got there and the notary personnel wasn’t available and the other tellers could not tell when the notary would be back. We waited ten minutes and just called another branch. My thing is just communicate that one may not be available at a certain time. One branch said they could not meet our timelines and that’s okay, we kept it moving. This branch had us come in just to wait and couldn’t give us a timeline. So unprofessional.
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September 2022 by Rick Yorgey
Very knowledgeable and personal service. They might not know the answer to every question, but they will find out and let you know. Small branch = personal attention and service!
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April 2022 by Thomas Lam
I have usually tried to be very patient and not even post bad reviews. I had called a head to a home branch and was directed to come here to be told the person who does the notarizing is off and the bank teller proceed to give incoherent directions to a non-M&T location to try to get notary. When I asked assistance to provide me with an M&T location in the area that can do a notary today, the bank teller said to call around. Even the customer sitting as a bystander was like, you are M&T “you should help him find a branch that does notary”. This is all the experience of this location I will ever need for this lifetime. Will never visit this location again.
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March 2022 by Kiran P
Came in this afternoon to withdraw funds. Upon opening my account and seeing my various deposits and how young I am the teller "Javier" immediately starts to judge me and question where my funds are from and what the various deposits are. He gives me a fake excuse as to why he can't give me my funds and tells me that it will be the same case if I go to any other branch. I left and went to the Connecticut ave branch instead where I was able to get my funds with any question. Horrible teller/branch.
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October 2021 by K James P
Came in this afternoon to withdraw funds. Upon opening my account and seeing my various deposits and how young I am the teller "Javier" immediately starts to judge me and question where my funds are from and what the various deposits are. He gives me a fake excuse as to why he can't give me my funds and tells me that it will be the same case if I go to any other branch. I left and went to the Connecticut ave branch instead where I was able to get my funds with any question. Horrible teller/branch.
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September 2021 by KiranJames P
Came in this afternoon to withdraw funds. Upon opening my account and seeing my various deposits and how young I am the teller "Javier" immediately starts to judge me and question where my funds are from and what the various deposits are. He gives me a fake excuse as to why he can't give me my funds and tells me that it will be the same case if I go to any other branch. I left and went to the Connecticut ave branch instead where I was able to get my funds with any question. Horrible teller/branch.
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November 2020 by Krystal
I had an issue when I went to the branch on 6434 Georgia Ave Nw, DC I was told to come back the next day. I called before I went and the Teller was very patient with me at first she couldn't find any of my info eventually she tried something else and she resolved my problem before I got to the branch Mrs Evelyn Cook Thank you so much I was getting upset but she worked with me until I was Satisfied.!!!!!!!!
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August 2020 by Robert S3
This branch is filled with incompetent individuals from the manager to the teller
