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March 2024 by David Patterson
I’ve had 2 bad experiences which is why I gave this location 1 star.1) They are super strict with their 10 min late policy. This would be fair except they are awful at time management. I went in 12 minutes late so they cancelled my appointment, but they also told me the doctor was running late. So I would have had to wait that 10 + minutes anyway because the doctor was still with her last patient. Them running late is typical for this location, but it’s only okay when they do it.2) Last year I ordered glasses and they said it would be about a month. Well I ordered them in February and didn’t get them until June. They are just not worth the trip.
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February 2024 by Jon Berg
I recently had a fantastic experience at this MyEyeDr location. From the moment I walked in, the staff was friendly, welcoming, and professional.Dr. Dearing took the time to thoroughly examine my eyes, answered all my questions, and explained everything in a way that was easy to understand. They also have a large collection of eyewear, including extended sizes, for those who need wider frames.The office is clean, organized, and has a comfortable atmosphere. Additionally, the efficiency of the appointment process impressed me. If you're looking for a reliable, friendly, and professional optometrist office, MyEyeDr is the place to go.
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December 2023 by Henry Sprouse
There’s DMV customer service bad, then there’s My Eye Doctor Cathedral Commons bad. No other establishment has been that disrespectful to me in my entire life. I didn’t know it was possible to feel sad after leaving an optometrist until I visited Cathedral Commons.
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November 2023 by xavier racine
Everyone here is so friendly! I hadn’t been to the eye doctor in 30 years and I was prescribed my first set of glasses but the entire staff was very patient and professional and explained everything from the diagnostic tests to the eyewear choices. Appreciate the kindness and the patience.
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October 2023 by Maria-Jose de la Fuente
I cannot emphasize enough what a terrible place this is. They fitted me for contacts and I received contacts with which I could not even drive. Their policy says you can get refitted and get new contacts, but since I had opened two boxes and used 10 pairs = 20 contacts out of 720!! they gave me only 6 boxes and not the eight they should have given me! I paid near $1,000 for 720 contacts (for a year supply) but I ended up with 540 contacts!! Even though they made the mistake and fitted me with the wrong prescription!!Before this happened I was treated disrespectfully through the whole process, they made comments about me that I could overheard, and on another occasion the optometrist got mad at me bc I was 10 min late. This is a terrible place and I don't recommend anybody to use it. Unprofessional people and be aware of the deceitful policies.
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October 2023 by Deepa G
All of the ladies here--including Dr. Dearing, her support staff, and the ladies at the front desk--are so professional and so wonderful at explaining what is happening in a visit, and were so kind to my young daughter who was getting her first pair of glasses. They are a great team!
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October 2023 by Michaela Fisher
I recently moved to DC and was looking for a new eye doctor & while looking I was a little hesitant about coming here because of some of the reviews but I’m really glad I went! I ultimately decided to go because of the commentary about how great the staff is! And much like others have said, the staff was super nice and helpful & the doctor was very polite, efficient, & was happy to answer any questions I had. In regards to cost (which is an issue I’ve seen in other peoples reviews) they have prices which I would consider to be very standard for an eye doctor. In fact, the contacts I ordered were cheaper than I normally get them for. In regards to glasses I did not order any but from my years of experience, glasses are always going to be expensive if you want a quality pair. Also if you’re not content with the cost you can always get your prescription and shop for glasses elsewhere…. They will give you a copy of your glasses and contact prescription. I would also like to say that the sales person who helped me was extremely polite and helpful when it came to understanding the cost & she did not make me feel pressured into buying contacts from the store at all which I really appreciated. I will definitely be going back!Also I’ve never written a google review before but I’ve found that they are useful when trying to find a new doctor. I’m leaving this review for people like me, who might be in search of a new eye doctor, I would recommend going here!
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May 2023 by T S.
The Wisconsin Avenue store in Cathedral Commons represents Amateur Hour with a level of incompetence I've not seen in a lifetime of wearing eyeglasses. Where else would it take no fewer than 6 visits to have a routine pair of lenses made and placed in my frames? Two separate attempts created lenses that were "too big" for the frames which, of course, had been earlier purchased at the store. And the most fantastical excuse I've ever heard: "frames shrink over time." Oh, and I suppose the old lenses remained in place in the "shrunken" frames by magic. Retailing for over $1,000 [another obscenity], the lenses should have been correctly made on the first try, not the third. I will not be back to this comedy of errors.
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March 2023 by D. B.
Refused to honor replacement guarantee of glasses! Do not recommend this business. Go somewhere else!
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March 2023 by LY Wang
They are polite and friendly, but be patient if you order glasses from them. I was told the waiting time would be less than 3 weeks, but it has been a month. When I called, they couldn't provide any further information regarding how long the wait will be.
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March 2023 by Winthorpthird X.
Cathedral Commons store: Stay away. Not a serious healthcare environment. Locked doors, blaring music, odd (appearance and attitude), detached, and dismissive employees. Pure assembly-line, transactional service. You'll get more personal attention, empathy, and understanding from the kid on the squawk-box at your Burger King drive through.
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February 2023 by Connor Smith
My wife went in for eye exam & contacts. Super friendly, very quick, got her in and out without rushing. Sales associate wasn’t pushing items but made sure she got discounts. Overall she was surprised by the bad reviews because her experience did not match them.
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January 2023 by Jenny Metellus
dr. Dearing is amazing and patient. Tony who helped me with my glasses was also amazing. Highly recommend this location.
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December 2022 by C J.
As with few other reviewers, if I could give a zero rating, I would. I do not like writing negative reviews since everyone has a bad day. I write this because of two separate negative experiences within a month with different family members. In the first incident, they refused service to my husband since the insurance company dropped off one of the letters in his name on the card despite him giving all info he would only know. Several weeks later, they refused service to my daughter because she was late by 5 minutes. Not quite sure how this place stays in business.
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December 2022 by Lesley Padya Kanjere
Today was my 1st time at this location, parking is right in front of the office. And the team there is very nice,respectful, so professional and helpful. They explain everything they are doing, and the doctor took her time to go over my exam with me. The sales lady helped me pick a good frame ?. I highly recommend going there.
