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March 2024 by Aaron Hart
Not great
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July 2023 by Joseph Ricciardi
After two years, paying a premium membership, and positive memories ... extremely disappointed in the inability to provide flexibility for members of the military. Turns out it's easier to terminate an apartment lease in Washington DC than a gym membership without penalty.
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May 2023 by Roberta Sprague
I had a great workout at this location. The staff was friendly, and the locating was within walking distance from my hotel. I'm from out of town and showed up on a team workout day, and the other OTF members were awesome. I felt very included. And this location had full screen monitors on the treadmill, very nice!
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May 2023 by Yasmine Reed
Very disappointed I was looking to join until I went in for my intro class. I drove 35 minutes on my lunch break to make an intro class, on my way I notified them I was running late but still managed to walked in at 11:42am for the 12:00 class. Sarah at the front desk immediately let me know that she had already removed me from class, and proceeded to tell me they need a minimum of 20 minutes and they couldn’t manage it in 18 minutes… as a business owner I would never approach a new customer in this manner. Regardless of offering to reschedule me I will definitely not be returning.
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May 2023 by Chloe Conboy
Visited this studio from FL! 10/10! Max was a great coach!
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April 2023 by Patrick W
I love the energy of the coaches at OTF Navy Yard. Every time I work out there is a great playlist, a challenging workout, and a welcoming staff! Excited to continue my fitness journey!
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December 2022 by Satoshi Nakamoto
All the instructors are great but can we get more variety in music? It’s all edm remixes of pop songs all the way through. Can we get rap, hip hop, r&b, etc.? It just doesn’t to be “white girl” music.
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August 2022 by Rachel R
I have enjoyed OTF locations elsewhere but this one was very disappointing. The workout was boring, the trainer disengaged (didn’t give an overview of the class at start time which is standard at other OTF locations, then sped through instructions during the class), the class started over 5 min late and ended 5 min early, and the trainer didn’t bother to correct anyone’s form. As a first time client at this location I’d expect the trainer or receptionist to ask me if I have any injuries, orient me to the space, and try to engage me during class. Instead, neither bothered to even really make eye contact. They also sent me an excessively long, detailed, and buggy online intake form which took me 20 min to submit even when I attempted to ignore most questions. I’m certain they don’t even read these forms or they’d notice it requires you to check all choices under multiple choice questions in order to submit, so responses are useless and a waste of the customer’s time. It appears to be a franchise focused on making money (lots of membership cancellation nightmares reported in these reviews), whose trainers and staff feel no stake in its success. Will not be wasting anymore money on drop-ins here and am just relieved I didn’t become a member.
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August 2022 by Rachel R.
I have enjoyed OTF locations elsewhere but this one was very disappointing. The class started over 5 min late and ended 5 min early. The trainer was disengaged. She didn't give an overview of the class at start time, which is standard at other OTF locations, then sped through instructions during class without checking if we understood. She also never bothered to check or correct anyone's form on the floor. As a first time client at this location, I'd expect the trainer or receptionist to ask if I have any injuries, orient me to the space, and try to engage me during or after class. Instead, neither even made much eye contact. They also sent me an excessively long, detailed, and buggy online intake form which took me 20 min to submit even when I attempted to ignore most questions. I'm certain they don't read these forms or they'd notice it requires you to check all the boxes under multiple choice questions in order to submit, so responses are useless and a waste of the customer's time. I had also bought a 2nd class which I cancelled 48 hrs in advance, yet it's still not showing that I have a pass available, indicating I was charged for a class I didn't take and not given the credit for a future class. It appears to be a franchise focused on making money, and whose trainers and staff feel no stake in its success. I will not be wasting anymore money on drop-ins here.
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July 2022 by Lindsey Woody
I enjoy the close proximity to my apartment as well as the motivational coaches and especially, the Steve Aoki mix sessions. I am challenged every time in a new way, which keeps me engaged.
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June 2022 by Geoffrey Adams
I have traveled to many studios since the pandemic. This studio takes the cake! All new equipment, very personalabble staff + friendly. Went above and beyond for my first visit. I will be back!
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May 2022 by Mark-Jina Ballard
Wow. Cool little studio. Coach Raye was great. I really enjoyed this location and friendly clients. Looking forward to going back.
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April 2022 by Karina Holland
Navy Yard OTF is the best I highly recommend. Hands down the best workout ever. The staff is also amazing and the facilities are super clean.
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February 2022 by Sara Jane
I typically don’t leave reviews for companies but I was floored with OTF Navy Yard. I’m writing this review because it may help someone making a decision to patronize this business. Let me start by saying initially I was apprehensive because I’m by no means a fitness girl lol. I’m a plus size woman and going by the rumors of the workouts are “super hard core” made it daunting.My first class was amazing. The customer service was elite and I didn’t feel “judged” and I know many people can feel that in gym environments. They take great covid precautions too. The trainer I worked with was Abby. She was awesome and friendly. The front desk staff were also amazing. I plan on starting a membership. If you’re thinking about coming but are unsure definitely do it.
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January 2022 by Samantha V.
This location is so perfect and the trainers are awesome! They really take the time to get to know each member and remember names which is always appreciated, it definitely makes the workout feel more personalized. The classes have a good variety and the coaches really push everyone in a positive way
