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January 2024 by Amy Matthews
The staff is amazing!!!
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January 2024 by Gen S.
What in earth just happened?!?I placed same day delivery order yesterday and it never arrived. I called at noon today to ask about it and I was informed that it should be delivered today. I said “but it was supposed to be delivered yesterday between 6-8. And it’s noon and nothing” lady on the phone said will be delivered shortly. It arrived at 3pm. Not good.Turns out the product was not as expected. So I decided to go to the store and return and get something else. I get there and I speak with the guy at the register. I did not asked for his name but my receipt says i was helped by William.I show told him is an online order u just need to return. He asked me for the card I paid with a me I told him I don’t have it. I know that is on me. So I follow with a “I am sorry, it’s there anything else I can do?”William: No.Me: what do you mean? It’s an online order. You have the information right there. What are my options.William process to CHUCKLE!! At my face and my moms face and he says “go home and get it :)”Sir! It’s 20 degrees out and pouring rain. Even if that’s it’s the only thing, it should not be amusing to you.My mother in her limited English says that if store credit is an option and I said that’s if it is I would take it.He proceeds TO GET MAD!!! because “I said return and nothing else”.Talk about people hating their jobs other people’s problems.Also, I could’ve started a online return on my phone and just give him the code. I saw that when I got home.
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January 2024 by Yvonne (RyuSerabii)
The cashier / retail staff is always so kind and patient. It’s nice to see them actively helping out customers and they were kind enough to hold onto a bag of Guinea pig food that I urgently needed as another business canceled my order with it!
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January 2024 by Collin Charles
Great staff but the selection is all over the place and it's pricey
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January 2024 by Katelyn Bradley
The employees that work here are angels. Going out of their way to be nice to you and help you. Best petco in the DMV area
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January 2024 by Mark Dunkum
Very helpful employee helped me find what I needed.
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December 2023 by Sesh J.
I was surprised by the excellent service and affordable prices at this petco. They offered to price match for me, and went completely out of their way to assist in getting my order picked up when they did not have to. Angelica and two others were friendly and went above the call of duty. All things considered it was also stocked well. From my experience, these employees should get a raise.
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December 2023 by tramiekiya williams
Quick and fast service
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November 2023 by Az SH
I take my huskies to day camp here and absolutely convince.
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October 2023 by Feven Brook
Lovely store staff member whos name started by “d” a lovely black american guy (i dont want to mispronounce his name) helped me buy a carrier while i was in a hurry to take my cat to a vet, he was very energetic and kind answered all of my questions and suggested me great items at this store i would say he deserves a raise , keep it up! Thank him again for me
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September 2023 by Janae Martin
I got here at 9am and at 9:35am, sorry we can’t cut your dog hair he won’t sit still! ?
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September 2023 by Joel Spangler
I didn't even know that this store existed until I looked it up. I had been traveling from Columbia Heights all the way to Virginia for my dog food. Today I came here to pick-up the Hills Science Diet for healthy mobility for my beat friend Archi! While I was roaming the aisles I also got him a peanut butter filled chew bone, as well as, a pack of beef tendon sticks. He absolutely loves those. I could have kept on shopping here because this store has a myriad of things you can buy for your pet. It was great finding this store here today!
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September 2023 by Goncalo Jorge Gouveia
Checking in was crammed into a little room, no concern for the dogs well being with staff passing back and forth almost anoyed at the two dogs I was bringing in that were perfectly quiet and sat down. The groomers were rough and lacked patience to deal with a 3 month old puppy. They left my older dog looking at the puppy through a door, leaving both dogs extremely anxious and nervous. I witnessed one of the groomers handle MY 3 months old PUPPY on the drying table like she was a piece of trash, oulling the slip lead way too hard to the point she was coughing, eyes wide open and trying to escape, pushing her around forcing her when she was clearly unconfortable to the point she fell off the table, and the groomer pulled her back up from her front paws!!!! The other groomer in the room noticed this told her i WAS LOOKING AT HER!!! and suddenly she was all caring and calm!! this misstreatment was unacceptable! I happened to witness this part so i cant even imagine what they did in the washing station which is away from the public! I ended up pulling both dogs out without drying their coat nor any of the treatments included in the price.I will never go back to that place. The poor puppy was shaking for 1h after that and it was not cause it was cold outside in the midle of august!!PETCO do better, get better people and train them better, this was not ok.
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September 2023 by Deven Comen
Was a little nervous based on reviews, but my 2 yr old dog had a successful grooming with Ashley.
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July 2023 by Krishna Sudarshan
This is such a great store. My pets absolutely love visiting this place, very unlike their vet visit. While I go around the neighborhood my pets get a royal treatment here. The manager was very friendly and approachable. I have situations where I liked the store and the manager but my pet does not. But here there is some kind of mutual attraction. The place also smells quite nice, almost like it is well maintained.
