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January 2024 by Benny Scott
I understand it's not ideal when dogs have accidents in the store, but the staff was very short and just seemed generally agitated from the moment we walked in the store... I hope y'all are okay!
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January 2024 by Walt Nicholson
For a small store, they have lots of selection. The staff are really friendly and helped point out good products and good deals.
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January 2024 by Antoinee' Ross
I’m really frustrated with this Petco near me. It’s consistently unprofessional and messy, and it feels like the employees aren’t motivated to be there. Despite living nearby, I’d rather make the trek to the Petco in Virginia because of the issues here. They always seem short-staffed, and there have been instances when they weren’t open on time, with employees waiting outside for their manager. I think the management might be a big factor in why the employees aren’t performing well. With my retail experience, I have a good sense of what should and shouldn’t happen in a store setting, and this doesn’t meet those standards.
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January 2024 by Barbara Robinson-Smith
I like the ease of finding what I need for my pets.
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January 2024 by Angela E
Cece was great during our private training session. She was patient and very helpful.
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January 2024 by Kathleen Balthrop Havener
Wonderful help and encouragement.
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September 2023 by Lydia Grate
Staff are excellent- super friendly and knowledgeable! I joined a friend for their pet shopping and got educated on the differences in cat nail clippers (the guillotine style is better for beginners). Also loved their playlist that night, which took me back to those Making the Band days. ✨
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July 2023 by Alexia
The customer care is awful especially the manager Edmund he was so rude and uncaring and the way he talked was not right. No one should be treated that way. Was so disappointed. Not a good experience
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July 2023 by Marcia Lee
Well stocked. Friendly and well informed staff.
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July 2023 by Adrianne Winston
I know that items are pricey all over the country but the simplicity in every day items and the price range for them is ridiculous in this store.
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June 2023 by Tony Staton
This is truly the worst petco in the dmv . They never have variety taste of the wild 28 pound bag in stocks. Customer service is awful. Don't waste yo time
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June 2023 by Storm Williams
Friendly staff overall. Store is really small, so some items are low in stock.
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May 2023 by Grant A
Awful customer service. Essentially nonexistent customer service. The inventory here is the same basic stuff that you will find at any Petco in any strip mall in America. However, the extremely poor customer service is what really stands out here.I was coming from Baltimore to help my sick father in law who lives in DC. He is not doing well and needed some help washing his dogs. Naturally, traffic coming into DC was terrible. We called this Petco to make sure we could still get into their dog washing station. They said we just needed to get in by 5:30pm. We had to pick up the dogs from Capitol Hill, then drive cross town to get to Petco. We arrived at 5:35 only to be told by the unhelpful surly employee that the dog washing station is closes at 5:30, and there is nothing that can be done. She was too busy being on her phone to offer any further help or explanation. What is going on here? The place closes at 7pm. Is there a reason dog washing station must close at 5:30pm sharp? If I got in 5 minutes earlier how would it have made a difference? The place is garbage.I will tell you, there is a huge demand in DC for a dog washing service that is open after normal 9-5 working hours.
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April 2023 by Grey Summerz
Staff is usually present and very friendlyThus Sunday morning?Team seemed overwhelmed and pick up station was in an array. Team wasn’t as friendly either today. Sort of disappointing but no biggie
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March 2023 by Kelly S
The staff is great and the self-service dog washing area is a life saver! I've used it a ton.
