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December 2023 by Kelly North
Disappointed in this gym. Today 12/13 week before Xmas day as I was leaving my workout on the cardio to go to work. I saw two man called a young man in this gym “ you are gay” who is a regular here friendly with everyone and he has been nothing but nice to me.staff stood there and did not do anything. I never have felt this disgusted by staff in this gym. I saw a person get harassed and followed by a man who was recording him on his cell phone the entire time this young man was being cornered. The security did not do anything to help him out.One person who was with this man who was recording my friend is a homeless man who is seen for hours sit on a chair in the black card room and falls asleep there.This gym has made me feel unsafe on the type of characters who is now coming to this gym. It even have made me feel unsafe in this environment.
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November 2023 by Chrissy S
I’ve had repeated incidence of theft in this gym whereby someone goes to your locker space and steals your personal item (gym jacket in my case). Then I was told that nothing could be done about this issue. Doesn’t matter if you have a lock or not really so I personally don’t feel safe here.
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November 2023 by Timo F.
2 stars instead of 3 because 1. the apathy and lack of common sense displayed by upper management regarding the availability of certain equipment; I've complained via every method I could find; online reviews, social media posts, in person to staff. And I shouldn't have to complain bc if anyone just spends an hour observing the space, it's ob-vi-ous.And I'm mystified why all the other people in my situation dont complain... I guess most people learn to be apathetic about these things.2. There are 82 underused aerobic / cardio/ distance trainers, yet a constant use & wait for several of the single/ sole strength training machines. EVERY time I come here, there are never more than half of the aerobic/ distance trainers in use; right now it's rush hour and only 14 out of the 82 are in useIn comparison, there is only ONE chest fly, 1 glute, 1 and torso twist machine, and no stretch cage. And as usual, the chest and glute machines have been in constant use.No one wants to waste time standing awkwardly right next to a machine or be a d--- and ask "are you going to be using this for a while?"3. the elevator has been OOS for more than 2 months.If that issue is addressed, this place would earn at least four out of five stars. because the facilities are always clean, it's virtually always adequately staffed, the machines are typically in good repair, and the black card spa is spacious, properly equipped, and up to date.
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October 2023 by Josiah H.
This gym's service is always friendly and very nice. There is a variety of machines. Love this location.
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October 2023 by Ressa T.
As a female getting ready for work I have to be honest. The staff is great the gym is clean the musicIs great the cleaning person and security are greatThe equipment are great. The mirrorsOn floorAlways is clean!My problem is with one specific problem particularly one black woman.Who messes up the wholeEnvironment. It’s just one person.She always walk in gym loudly announce herself and talk loud to her friends. I think her name is J or somethingSo as ISaid she goes by from what I’ve heard fromOther folks whoAlsoTold me they find her obnoxious.Her name is J who SO LOUD ALL THE TIME IN THE GYM YOU CAN HEAR HER EVERYWHERE AND EVERY TIME SHE COMES TO WORKOUT WITH HER FRIENDS.And then the staff then gets distracted from the work they are doing and entertain her and her friends. This is every day in gym and no one enforces the rules on themPlease planet fitness this is a gym and people need to treat it like a space to workout at. No one should be that obnoxious. Thank you planet fitness.I will update my review and change my rating . Once I see staff enforces rules on them. Thank you planet fitness.
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October 2023 by Jamie Lord
Cheapest gym near me, and it's worth the commute. If you avoid rush hours, you probably won't need to wait long for machines. Clean with friendly staff and an easy going atmosphere.
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September 2023 by M
I like how the staff really implement the rules. Seeing bags on the floor is just irritating. Place is well kept and maintained. Crew are polite and helpful. I just wish that the faucets in male restroom are not close to boiling. They need to call a plumber for that. And the drinking water dispenser should have colder water.The worst part about this is the location. Very convenient for people who live downtown but you have to go through loitering thugs who use and deal drugs, homeless beggars and just ghetto people. It feels dangerous. There are police who are not policing cause criminal activity is just everywhere. There are also rude clients who spit their gums and collect pubes on top of the urinals. I feel really bad for the staff about this. I still give 5 stars because the above are not managements' fault. They just really need to fix the very hot faucets!
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September 2023 by Agatha Carolina
This is an ok gym. Some people are complaining about staff, but they were always friendly with me. One thing really bad about this gym is that it closes too early. 7pm on a Sunday? I wish they were opened longer, especially on weekends. Second, they don’t have any classes, which is kind of a bummer. I also agree with other comments that the music is too loud. The location is great though, right by the metro stop. Overall, is an ok gym.
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September 2023 by immanuel price
Clean gym, everyone there is pretty chill except the staff, who for whatever reason decided to start harassing me during my visit out of nowhere. It started with one of them outside of the men's locker and now all of them seem to be in on it. I don't know what their issue with me is, nor why they're targeting me specifically, all I've been doing is minding my own business like everyone else. I don't know who to turn to about it.
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September 2023 by D DupontCircle
Update.I’m changing it to a 5 star Reviews because I have been very impressed lately of the staff in the mornings, the clean gym, me working on in a less crowded environment during the AM. …Sure I had couple ( prob 2 or less) situation where guys where being guys when it come to being a tad rude when it comes to sharing the space while working out (( And it was always the guys not the ladies but hey as a man I can understand when you work out your all hyped up and stuff and men such as me and them we are more expressive . Lol. ))So I like how front desk spoke to all of us involved and was and were such good mediators.… I love that about a business on how they were such good mediators ( the front desk staff) kudos to the girls working that am shift .So in short ,I enjoy my time working out here in the AM and I get all my gym needs with the gym equipment the gym hasOh and I love love the music in the AM is the motivation I need so keep up that music !Ps: I read the reviews saying things about the area “ unsafe “ “ sketchy” “ theft in locker “. All these are things I’ve never seen and i don’t feel at all those words , as someone who goes 5 times a week I can assure you I feel safe and comfortable coming here.This was the original reviewI been here for about a couple of month. I can tell when AJ works I like his structure and discipline with employees so things get done and he maintains that while is working. Every gym needs a GM like that who is assertive with his staff and is dedicated and it shows.I can assure you the GM here really has set a high standard of quality and care in his gym and it shows when he is working. I am very impressed. What ever happens outside we all have seen it. We can’t control that unfortunately but what we can and have seen is AJ takes care of his gym with love and it shows and this is why I amComfortable working out hereKeep up the good work
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August 2023 by Tarrah B.
Planet fittness They suck ! If your main member is a black card member! The guest should be too! How do you get the full experience ! And see if you want to join if you can not get full access to everything that the main guest has .. It discourages people tp join or even be in there establishment . They force people to join sometjing they are going to be dedicated too.. They steal money . And boost your ego !! They all for the policy and procedures ! Butbtjey not for true customer service ! Just all about looks ! They not for yhe culture! They are for low energy people ! So big your big low energy !!They denied me access ! So they play mind games . Because they sent me a text message ! Saying i am a free black card memeber . However , they denied me access . The slangbwe use they played with me . Yanked me like a yo-yo!!! Unprofessional . They brought thry worse out of me instead of embracing the best of me . How do they follow procedures, policy rules, and forget about the rules and prilvages that are given to the guest or customers. I am came to use the spa . They denied me . I could have a great experience ! If i did not have to remind them there job and my rights. They worried about bags and shoes . But not worried about why i came in there . And through my whole energy and calmness out the window. They were worried aboutnthe lawsuits . But not my personal journey and satifsation of being there guest . I felt excluded . They cared more about the wrong things . Anyone at the gym know its a self serve at your own risk business. Unless you ask for the proper help or professional. I am sad about the experience i have recieved.To be they half - way do there job! If your going to give me steps ! To how something works make sure you try to best to give the list from a-z 1-100 or even 100-1 or z-a but give the full layout to expect ! That's professional that's empathic . Your company seems like they care about safety moreover saving money. And not taking to many loses . Moreover to lose is to gain . And to gain is to lose .
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July 2023 by Ressa F
I hate all the men who work at front desk. They are letting this place fall apart because we allKnow PF gets crazy people someitmes but these who run front desk don’t enforce any rules and when ever you bring up something to them they give you a dirty look and ignore you. We allKnow chinatown upstairs the metro station can be so so crazy sometimes but I don’t want this energy to go to PF and when it does staff should be concerned. But they don’t care so this place has potential to be great if they go in there and fire all the employees and hire new people. Seriously who enforces things !
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July 2023 by David C.
First time I've ever been to a planet fitness. I was first impressed with how clean it was. I've never seen such a clean gym before and so many workers continuing to clean and restock items. Giving it a 4 star instead of 5 because it does lack a lot of equipment you would find at other gyms such as 24 hour fitness. This place is definitely set up for more circuit training, cardio and use of machines
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July 2023 by Christie Johnson
AWFUL customer service and a manager who supposedly is never present at work to talk with paying customers. Staff say they don’t know anyone’s name in charge, other than one manager who doesn’t come in. Seriously?No communication reply back, after I have called and emailed the manager for the past week. Drafting money out of our account after we canceled membership 3 separate times - in person, certified letter and over phone. We are now having to take higher action. Unbelievable!Do not trust this location!
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June 2023 by Carl Raker
I use this gym many times a week and love it! It is clean, easy to access by transit, and very well maintained. The staff are extremely friendly and professional, the care they show for the gym really shows! It can get busy during rush hour and it is a little warm (it is underground), but I still highly recommend! Best PF I've been to!