-
November 2023 by Marjorie Lee
Bernard is the best Manager of, well, anything. His staff are excellent and have great respect for him. It is pure joyous comfort to have him in my life.
-
April 2023 by fortnite battlepass
PNC Chevy Chase is the “No can do”bank. I deal with six banks in my business & personal life. While none are particularly great, PNC is the worst, by far. All I hear is what they “CAN’T” do or that general processes will take double the time of every other bank in town. After today’s ridiculous interaction, I’m closing out my account with them and moving that six figures to one of the more customer service oriented banks on the same strip of Connecticut Ave.
-
April 2023 by Lij Bire
The worst PNC branch, poor customer service
-
February 2023 by Stuart F.
Excellent staff and customer service at this branch. It is a convenient location - within walking distance of grocery stores, the library, USPS, and CVS. Bernard Mitchell is the long-time branch manager and goes above and beyond with excellent customer service and support.
-
December 2021 by Ludette
Excellent customer service. Quiet on a Saturday morning. Starbucks directly to the side of this bank. A few steps away from small grocery stores.
-
February 2021 by Dental Office Gary Adams, DDS
Always amazing customer service by Bernard and his team at the Chevy Chase Branch! Highly recommend them for business and personal banking.
-
August 2020 by Cheryl Wasserman
The manager, Bernard, the staff, Yvonne, Maya, Constance, and others could not have been more responsive and professional and indeed wonderful to work with. We are so pleased to be banking with this Branch for decades, and that despite changes in staffing, these are the very Best of the bunch... including persons I cannot recall at this moment. Banks are supposed to be so impersonal but these people make you feel like you are family, that they are there to serve you, and that they care about you. Kudo's all around!!!
-
August 2020 by Tesa Conlin
Bernard is the best manager in any bank ever! We always feel personally taken care of by him. Any transaction with Bernard is a joy. Instead of feeling like a stranger in the US capital, I feel like a community member in a small village. Thank you, Bernard for your care!
-
March 2020 by Claire Lee
My friend was charged the $36 overdraft fee 9 times over 3 days for 4 small purchases totalling less than $5. She was about to get out of a physically dangerous living situation, instead was hospitalized because she didn't think she could go on after the bank refused to keep stealing that $36 anytime they want
-
January 2020 by Oliver Zagorin
Wonderful and helpful staff. Always happy to answer questions and Services.
-
August 2019 by James Herron
The Best! It's just like a small hometown bank!!
-
April 2019 by melissa bacon
LOVE this branch because of the employees who work there! Bernard the branch manager is always really helpful and makes us feel welcome every time we visit the branch. The tellers and assistant manager are great, too!
-
September 2018 by Nancy V.
Great customer service! I recently had an issue with an account, contacted the branch and they resolved in immediately. I received a telephone call back to let me know. Thanks to Savannah and the entire team at this branch.
-
March 2017 by Mike Dunham
I have always found PNC Bank and the Chevy Chase Branch in particular goes out of its way to be of assistance to me. They have been patient in assisting me in financing a mortgage loan and anticipating my financial needs. I couldn't be happier.
-
January 2017 by Arthur Gowran
PNC at Chevy Chase is absymal in terms of customer service. I reordered checks. The first set of checks had my address incorrect. The second set of checks added another name to the checks. Finally, after multiple phone calls, the third set of checks was correct. To compound this problem, my account was debited $49 for the checks, two sets of which were useless. The checks should not have cost me anything because of the type of account I have. Over the course of four days, I called the branch at least five times and left messages to speak with the branch manager. One day I called twice in the morning and never received a call back. I expended several hours on this issue. Caveat emptor!
