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January 2024 by Mark W.
I gave this bank a bad review the other day because it was so frustrating trying to wire money from them to my local bank. But, after trying it 4 times, with their help, we finally got it to go. And, then I found out I had screwed up the routing number for where it was supposed to go. So, today, I called them back, and we were able to get it to go through to the correct bank this time, and it went through the first time. The ladies working in the wire transfer area are really nice and helpful, and patient. So, I give PNC high marks today.
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January 2024 by Deborah C.
I mostly use mobile or online banking for my transactions. However, I had to write a check to my title company, which was returned due to an irregular signature. I was told to visit the branch to resolve the issue, and the branch updated my signature after ID verification. But unfortunately, the check was returned twice more after that. This continued until the bank finally issued a cashier's check, but I lost out on a major transaction that ended up costing me thousands of dollars. Very unhappy customer.
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January 2024 by Dara L.
The most incompetent bank ever. We are slowly moving all of our accounts out of pnc no tellers snymore in our location no deposits of cash either. We rolled over an IRA and told them multiple times its not a cash out but a roll over. They sent us a 1099 form showing we owe taxes on the withdrawal they marked itvwrong wevtold them over and over sounds like i need an attorney. Completely pathetic example of customer care. Screw pnc.
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January 2024 by Rachel M.
This is the worst bank of all times. No matter if you do all the work and provide proof of everything, all claims are denied with no reason. I have called more than 10 times about issues with my account and all I get is I don't work on that department, I am u sure of how that works, I can have someone call you back or I can give you the number. All the responses has equaled me losing out over $1500 from unauthorized transactions and over $400 in NSF fees. I feel this is not a bank but a scam company that finds ways to siphon money from people. I have only kept the account open this long because I am still trying to fight almost a year old transaction that PNC won't help with. Their customer service call center is full of I just clocked in for a check and not to do my job people. Hopefully this helps others not waste their time or money. Save yourself the trouble and find a real bank.
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December 2023 by Mayra A.
Did you know PNC will penalize you if you attempt to close your escrow account with them? I've spent over a month now trying to close my escrow and after jumping through all their hoops they decided to add a closing fee of $873 for me to close my escrow. Outrageous. They won't help their customers lower their mortgage payments by letting them handle their own Escrow. No other bank does this.
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November 2023 by D DupontCircle
Friendly bankers. Very kind. Courteous. Professional. but I can’t say that about the tellers who shouldBe working at a White Castle and notABank. I never seen such attitude fromSuch bank tellers. But here in this dupont C location I do. A branch manager really need to see what is going on with these tellers in the mornings.
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October 2023 by Julie P.
RE: Bill Pay through PNC I love the staff at PNC. Very friendly and helpful. However, I have used "Bill Pay" for the last time. I have a confirmation of payment, which was never received. I needed help, so I called my branch. Sadly, their hands are tied and I need to call the "Bill Pay" dept. I reach a man, who said he would forward me to the person that can assist me. As of now I have been on hold for 28 minutes and 17 seconds. I am a busy person and do not have time for this. IF I could simply cancel the payment, I would pay by another method, but that is impossible, without the "Bill Pay" departments assistance! I do not recommend using this service!
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September 2023 by Theresa T.
I have been trying to reach a live human on the phone for the last hour! It is a simple question and I find this irritating. Have been a customer of this bank for years via several buy outs from other banks. I really want to change to another bank. That is a pain but I am going to do so! I/We have 3 accounts at this bank and I am done!
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August 2023 by John W.
PNC Bank has been the worst experience of banking I've ever had a I am ploy to anyone thinking about going to PNC to think twice. Their employees are very in uninformed protocol guidelines and missinform their patrons. Not just once or twice but three times and have no solution to the problems. I wish it wasn't true. I was hoping they were a good bank but it seems they're the one of the worst I've ever had. Good luck to you all.
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August 2023 by Victoria G.
Honestly, since the moment I had no choice to have them since they merged with BBVA Compass, they have been a complete nightmare. Sure, I could change banks but let's be honest, that's a pain in the butt! I was recently a victim of fraud and absolutely livid that PNC couldn't catch on that charges were made in AZ and then immediately in TX. BBVA would have and did when I was a victim of fraud with them. So I can PNC and was quickly told there is nothing I can do until it moves from pending to posted. I'm trying to avoid it posting because they weren't my charges. So I took it upon myself to call these retailers and two out of the 3 of them took the charges off. So 5 out of the 6 charges gone! Great! However, this last one has been pending for a week and still can't do anything. Oh and on top of that they charged me $7.50 for a card replacement as if I lost my card! So much for valuing their customers. This is pretty typical of big corporations and it's really sad. Get it together PNC!!!
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August 2023 by Jakerra R.
Meghan Stark hindered me from getting a business account by adding the wrong name to create a personal account deliberately getting it declined to then go and decline me from a business account. She was discriminating against me and 100% un helpful ‼As you can see below is the declined letter next to it is the back of the letter that shows my name being spelled as J a k e r r r a instead of 2 r's she put 3 thinking I wouldn't notice ‼ The fact this bank is a 2 explains her discriminating behavior and I hope their rating goes lower after this review‼ I have filed a complaint to the police department and to the Branch ‼
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August 2023 by My O.
sucks!! stay away!! I was a bbva customer (when they closed) I was transferred to this bank. I go through nothing but trouble just to access my account often. whether to check statements or make deposits in a local branch.. when I had to log in my phone was lost and it kept sending me verification codes or calls to it. I'd call customer service and they'd reroute me back to my phone access-code. first year customer service was awe-full. there's so many scenarios I could type on here i'd probably run of space. JUST KNOW THERE'S PLENTY INCONVENIENCES. and Now they're moving to online banking only soooo don't stay locked out your account have your phone working properly and if you need to pay to fix it sell your ass on the streets while you can to repair it so you can accesss your own account
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August 2023 by Christiaan D.
I just had the worst experience and the last one. If you've lost all cognitive reality, this banks for you. Absolutely no transparency what so ever. Customer service will straight up lie to you (I found talking to a soup spoon more trusting). Convoluted fees and transactions. With lightening speed, once this ordeal is over, I'm barreling out of this bank.
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August 2023 by David Michael T.
PNC is literally the worst Bank if you can call it that! I had had piss poor customer service and fees that they can't seem to explain. PNC has lied on multiple occasions and had miss lead me the throughout my en experience. my advice would be if you have no other options for a financial institution you would be better off putting your money underneath your matters. This bank is a joke and they are a reason PNC is ranked the 8th worst bank in the whole US. see link below:
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July 2023 by Stephanie W.
Horribl! Bottom Line!! Especially Tomball, TX
