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September 2023 by Rohit Surana
Employees are helpful.
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July 2023 by Frederick Ruf
There are a few critical reviews of this PNC branch and I confess I had a bad attitude going in. A bank: arrogant, uncaring, something out of Dickens, inevitably. But the people working there were fine. Better than fine. I was helped right away (it was 3pm). The man took care of my slightly complicated needs quickly and efficiently. Ok, he wasn’t laughing at my lame jokes but that’s better than faux laughter. When he needed advice from the manager who was about to go on break, she gave the advice and stuck around as we talked about Greenlight, my kids’ allowance and debit card app. I don’t doubt that people have had bad experiences, but not today.
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August 2022 by Ross Edenbaum
Terrible customer service. Darryl had me waiting for currency exchange for 15 minutes and then gave me red tape around why he would not exchange it for me. Rethinking my bank due to poor customer service.
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May 2022 by CC ME
The bank manager at this location provided me with the worst service I have ever received he called me by my first name and had me wait a hour and a half just to tell me that he needs my daughters signature for a check I deposited at a earlier date and when I called to find out who gave me the worst service he said it was me but it didn’t quite happen that way so on top of terrible service he also perceived it happening a different way I’m taking my money elsewhere
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April 2022 by Toni Lewis
Don’t know if this is their structure or if i went on an off day, but there aren’t traditional “tellers” for getting you in and out with simple transactions, which means a long wait time for customer service with a banker
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January 2021 by Elizabeth Goetz
Lobby is clean. Tellers seem friendly. However, I would find another branch for your small business banking needs. I am not impressed with the branch manager.
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October 2019 by Mike P.
Waiting on a representative who has been in the bathroom for 30+ mins. This is the worst banking experience ever.
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June 2019 by Alan Lang
Crazy how often this banks changes its terms of service. It used to be 15K in accounts gets you free checking, but without notice they now charge for it. Nice! BTW I still have a 35K car loan that I'm paying but I guess that doesn't count.
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May 2019 by Ms. M.
The people who work here are children with no customer service skills or common sense. Parys Black is an idiot who deserves to be fired. I have been a loyal PNC customer for nearly 20 years. Because of her I just changed banks. AVOID this location!
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April 2019 by Rob P.
This used to be my favorite bank. The manager and I knew each other by first name. I had several accounts with them including business, but the company has lost its way. No longer is it about customer service. It's about complicated fine print and changing terms of service. After 12 years with this bank I'm going to close all my accounts and just deal with my local credit union and USAA.
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August 2018 by Chika U.
This pnc bank is the worst I've been to. There is no reason why 4 customers should have to wait over 45 minutes to talk with a representative because the two people in the office are to lazy to come out and assist there clients. I was simply trying to get a cashiers check. The teller was helping a women who just opened up a bank account with pnc which takes forever especially when the customer has tones of questions. The two gentlemen saw that there was a line but refused to say anything to us. As a fairly new customer who's only been banking with PNC for less than a year. This is absolutely unexceptionable. I have been to many Rockville locations and received exceptional service.
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July 2018 by Joseph K.
worst experience of all time. i have both a business account and personal account with PNC bank. The representative is the sole reason or purpose i will be taking my business elsewhere. disgustingly rude and just nasty over all and is a horrible representation of the company. She literally slammed my money on the table and told me to get out. Representatives name is Merium (Mimi). STAY AWAY FROM THIS BRANCH!!!! i will be escalating this further up.
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May 2018 by henry castellon
Look very nice
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October 2017 by Nicole Thompson
Clean and inviting environment with an ATM inside. Generally friendly service when you can get it. Do not plan on getting in and out in the middle of the day unless you're using the ATM. There's always a line for customer service with a lengthy wait time.
