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March 2024 by SL D
Shout out to Shannon at this location for making my day!! Quality service
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February 2024 by Ashley García
Love this Potbelly! Food always tastes amazing and the staff are so friendly. My sandwiches seem to always be made with love <3
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November 2023 by Kai Stuckey
One of the staff members, a young woman with air pods in, wearing a bun, was extremely rude and had very poor customer service. She seemed annoyed that customers were in. The two meals we ordered were unsatisfactory and seemed thrown together. For the price, I would hope for the contrary. Please tell your staff to do better. I came in Sunday, October 8th around 3:30/4:00 pm.
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October 2023 by Steve F.
Ordered a $40 order on July 29th. Never received the food. Turns out Doordash delivery driver was an illegal and was spooked to enter the grounds of the Armed Forces Retirement Home. Contacted Potbelly was promised a refund that never occurred nor was I offered a replacement of my food
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August 2023 by L Schmidt
This is one of the better Potbellies. I’ve eaten at many of them as I like their sandwiches. This one is clean, friendly staff, efficient and I look forward to when I come up to this area to be able to eat here.
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May 2023 by Greg Keane
I was visiting from Toronto Canada and on the evening of May 11th after having dinner we went to this establishment believing it may have tea and dessert. The female staff was rude, unhelpful and very condescending. I know I was in the USA and tea to her may mean iced tea but we believe she knew we meant hot cup tea because my partner later told me they snickered and chuckled as we left. I write these reviews all the time and rarely if ever leave bad reviews because with the number of views I get on my profile my wish is not to negatively impact any business but her actions was uncalled for. My hope is that management can retrain all staff and let them know they are the front line face of the business and to treat customers with the same respect and service they would expect for themselves. We will be visiting Washington again and definitely visiting this same area but Potbelly will not be on our list for place to visit.
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April 2023 by Gina Zheng
This is the first time I went there. It is as good as subway.
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April 2023 by Raynard Nowden
This has been my 2nd time at this location over a 3 month time span. The sandwiches that I’ve gotten don’t seem to have much meat and if you ask for extra peppers the servers seem to ignore you. What makes it worse is the workers I’ve come in contact with are VERY rude, seem/look annoyed, or distracted on their phone from when you walk in to when you walk out!
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March 2023 by Charles T.
Been here multiple times. The staff is always professional, helpful, and fast. Food is always hot and fresh.
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February 2023 by Marc D
I used to go here but they don't take cash now so I don't. Corporations and businesses that do this need to understand they're going to lose business. I'm not using a credit card for fast food LOL
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February 2023 by Jonathan Cook
Potbelly rarely disappoints this was no exception although my sandwich had more mayo than I would normally enjoy. It was a good meal.
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December 2022 by Keisha Hampton
I ordered a bowl of chili and a Italian sub they literally put a whole piece of cheese in my chili and one piece of meat on my sub. If you don't like your job find another one instead of making ppl waste their hard earned money
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November 2022 by Dell A.
The staff has attitude problems it felt like I was bothering them by ordering my food
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November 2022 by Indigo Diggs
I had a very poor experience today while receiving my food. The food was ok but the service was very poor. My sandwich was burnt not toasted. I had to repeat myself multiple times only to find out when I got to my car that she had given me the wrong type of bread. I think they should do much better with their customer service .
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September 2022 by Ronald Toledo
I've traveled everywhere and this restaurant.is just awesome! Soup and oven toasted sandwich yummy!!
