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February 2024 by Scott Money
Employees are friendly and quick.
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February 2024 by Lee Goff
We stopped in at the shop at 1660 17th NW on our first trip to DC. The guys behind the counter were inviting and informative on our avo turkey sandwiches which were great❗️ We added a strawberry and a vanilla shake to the sandwiches. Both were good, but hands down the strawberry was the ? ❗️Definitely worthy of a 10!
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January 2024 by Oat Milk
Omg this review is long overdue. I always love my Chicken Salad Salad (with no cranberries and no cheese). I would highly recommend this potbelly to all my friends. The staff is so friendly and the atmosphere is very heartwarming. Just going in there changed my whole day alot of the time. They all deserve raises. Happy Birthday Potbellys Fam. ?
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January 2024 by Audrey Bryant
The mediterranean sandwich big was delicious chili soup was good but the lady making our sandwich Personality was a bit off ! I was under the impression that she was making my sandwich so I move down just waiting she came back to as if I didn’t order what I wanted and was reading the menu and ingredients to me ! I had to double look at her a say yes am fully aware of what on the sandwich and yes I want it just how it made please! Didn’t really know the routine it was my first time eating there! My suggestion to her take you time with people maybe they not familiar but to let me stand there and read over the breakfast menu just looking at me to tell me breakfast was over was just rude lol then question my choice that I made after I ask for item stop stereotyping folks I was uncomfortable and I felt unwelcome! But food was delicious . And music was nice !
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December 2023 by Sherly O.
This was my first trip to DC and I was intrigued with the Potbelly Sandwich Shop and I loved that there was so many options to choose from. However, the customer service from the lady in the green polo, working the register was not pleasant at all. She was very rude and condescending as if we should know how the establishment works. When I placed my order she was upset with me saying: "turkey avocado sandwich on white bread "instead of "white bread with turkey avocado"- as if that made any difference. It's something so minimal and she took it so personal. When it came to the sauces: she didn't ask my friend, so I assumed there was no additional sauces needed but then when it was my turn- she hit me the "what sauce do you want?", without telling me any options she had and at this point I just had enough of the interaction with her and just said "none". She gave a very judgmental look and at the point I just paid and took the damn sandwich and left because it was just that unpleasant and annoying, I didn't even want to eat inside or eat the food anymore. Sad how a person's behavior has the ability to make you lose your appetite and discredit a business. Moral of the story: if you're visiting first time and you see this place, make sure you tell her the type of bread first.
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November 2023 by Angel G.
I ordered a few sandwiches from here during the week for my coworkers and I and for my first time having a sandwich from here the meatball mozzarella's almost had no marinara sauce on it. it was quite dry as if no one cared to use the sauce. My coworker got a Turkey and Swiss and it didn't come with the Swiss and they then toppings she asked for as well for the second time around when we ordered. We are going to try 19th street and see what difference it makes. (Also, these were mobile orders, so we have to assume everything we ask for is being placed on the sandwich)
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November 2023 by Pierre P.
Tasty sandwich, and I can see the effort the owner is putting into the place. I was sadly not impressed with service and then neither the sandwich for the price. Maybe soup/salads are better- was thinking I might return to try the combos, but would rather walk a bit further to a Subway.
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October 2023 by Chantel Janis
Awesome customer service!!! Carlos was helpful about the food and the area as well !!!
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June 2023 by Melody Moore
The manager for today 6-14-23 was really disrespectful and rude to the lady worker and customer and shouldn’t work with people.The sandwich was wrong I got back it had no meat I ordered a tuna sandwich smh sad place don’t go there.
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May 2023 by Andrea Aparicio-Noyola
Brayan F. went above and beyond to demonstrate excellent customer care. He had the willingness to troubleshoot and found a solution to my issue. I really appreciate his positive and service minded personality.
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May 2023 by Elisabeth R.
I do not recommend coming here especially during a lunch rush. Twice before, i was given the wrong sandwich because their process is inefficient, but today I was yelled at by an employee for being given the wrong one as I was paying. Just a mess and plenty of other options nearby.
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March 2023 by Victoria Jones
Marquess is AWESOME Thank you! His customer service was great, friendly & accommodating! Yes give him a raise because it's hard to find genuine people in the customer service industry! Food I haven't ate yet but it looked great & I know yall have great food! This my 1st time at this location. I got voodoo chips, chicken club & Mac pairing & a sprite ? Keep up the great work!Parking: Be mindful but u can find something.
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February 2023 by Daveed Binne
God bless this Business ?... always a clean restroom! ?
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February 2023 by Andreea Lazar
Very good food and the local is very very nice!
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December 2022 by Nicole S.
No breakfast at this location since Covid. Prices have went up but still only two pieces of meat. Please give more than two slices of meat on sandwiches. I'm still hungry. The vegetable soup was more broth than anything today but usually a good portion of vegetables.
