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August 2023 by Maya Payton
Really exceptional customer service - the best shopping experience ever. I came in with an unusual request for women’s suit options for an upcoming wedding. Rick and Elizabeth went above and beyond searching the store to piece together options, all of which I loved. Rick was incredibly thoughtful in listening to all the specific requirements I was under for the dress code and then creating multiple different options with my requirements in mind. Informed me about current offers so I could get the best deal as well. Highly highly recommend :)
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December 2021 by Joyce Sousa
My husband and I went birthday shopping here. Jon was great. Even though he was busy, it being the beginning of holiday sales, he managed to give us the attention we needed and helped make the occasion fun. We found lots of wonderful stuff. I like Rag and Bone because it does not overwhelm you with tons of merchandise. Just enough to be interesting. We highly recommend the store.
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May 2021 by Grace H.
I stopped here on a whim during the Memorial Day Holiday. They had some cute stuff on sale. It was nice they had hand sanitizer at the entrance and by the checkout counter. The sales associate was friendly and offered to get any additional sizes or styles I wanted while I tried on two shirts in the fitting room. A gray shirt fit well but I was wondering if they had it in black and my size. Fortunately she was able to make a phone call and someone was able to bring it over. I'm assuming it came from storage at the men's store next door. It was cool to find out there is a student discount of 15% off full price merchandise although overall the pieces are relatively expensive compared to fast fashion. Hopefully adding some classic pieces that will last a long time is more environmentally friendly. I tried giving my email to receive my receipt electronically but even after clarifying the address maybe the muffled mask communication still got the better of us. Perhaps I should have left my phone number so they could more easily look up the transaction later if needed.
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April 2021 by Belle Neal
Nice people, good return policy, great customer service, beautiful clothes.
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October 2020 by PK Ku
Nice people, good return policy, great customer service, beautiful clothes.
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November 2019 by Dee Wilson
One of my favorite designers, and great staff
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September 2019 by Dahn B.
This awesome boutique in feeling location was having a fantastic sale surrounding Labor Day weekend. My sales professional, Devin, was very helpful, informative and educated me on the "staple" Rag & Bone pant and set me me with some great shoes...the ERC sandal which I LOVE. I bought both items and left the store thrilled! Since the shoes in the color I wanted weren't available in my size at that location, Devin had them sent to me from NY. They arrived the following week and upon receiving them, I happily put them on and flew out the door for dinner plans that evening. The moment I got out of my car and started walking, I realized the shoes were slipping and not the fit I experienced while in the store (with a pair in another color in my size). I couldn't take them off, since I was out for the evening, but knew they were not going to work for me. Hugely disappointed, knowing I bought them on sale, and now have worn them, I was fully expecting to take the loss. The following day I took a chance and contacted the store. I asked to speak to the manager, and met the very kind and understanding, Jennifer, the Men's and Women's Rag & Bone M Street location stores in Georgetown, General Manager. She kindly assured me a resolution. First she offered to call me once she searched the country for another pair in a smaller size, since the DC location was sold out. Next, even though everyone apparently loved the shoes as much as I did, and they were sold out everywhere, Jenn invited me in to return the shoes, even though they were on sale, and even thought I wore them once. She insisted that I be satisfied/happy with the resolution. This is the ideal customer service. Hats off the Devin and Jenn! It's nice to meet great people doing great business. I will definitely be back!
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November 2017 by Jossie S.
I love rag & bone clothing but this store's employees lack customer service skills. I went through the entire store and was never approached by anyone. I've never seen a sales associate just awkwardly stare at me and not even say hello! I did not feel welcomed and would of appreciated some input on the products and what I was looking for.
