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January 2024 by Ben Miller
I'm sad to say my experience with Recovery 1 is much worse than most reviewers. I will not use them again.As the crow flies, Recovery's yard is about a half mile from my home where my car was scheduled to be picked up to take to the shop. My experience with dispatch was pleasant enough. As I was at work at the time and not with the car was to be picked up, I explained to the dispatcher the car was in a parking lot behind the building of the given street address. He said his driver, Curtis, would call to get the details.Curtis called me to let me know he was en route to the vehicle's location. I explained to him the location of the car and offered to text a screenshot from google maps, showing the street names and labeling the location of the parking lot entrance and vehicle's exact location. I sent that screenshot and reiterated exactly where the car was and how to get there. What followed much later, well after I thought the car would have been picked up, were several calls from Curtis saying he couldn't find the car/the car wasn't there/he can't read maps/he doesn't do tow jobs in D.C./he can't find the key/he can't open the armrest where the key is/the car won't start.Ultimately, the car and key were exactly where I said they were and the car started without trouble.I don't understand why Recovery 1, a firm that boasts all over its website about how it serves D.C. specifically, would send a driver who tells customers he doesn't do tow jobs in D.C. Moreover, I don't know why they'd send a driver who can't read a map and also can't relay a cross street location to me over the phone to try to direct them to where the car is located. Again, Recovery's yard is less than a 10 minute walk from where the car was being picked up.It was extra concerning that he needed directions how to push a button to open an armrest compartment and that he had to put the key fob into the ignition to start the vehicle.Finally, with all the problems D.C. has with car thefts and carjackings, the last thing your driver should be telling your customer is they're at the location of the car and it's not there. Aside from not dropping the car off the back of the truck, Recovery 1 failed to meet the most basic expectations for professional service I had.
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December 2023 by Jared Perez
We just got service from this company and I'm going to say that the price was great and the tow truck driver was friendly, resolved the issue fantastically and knows exactly what he is doing. No complaints, just props for the E350 van run in NE Washington, DC. Great job and will surely be calling again if needed.
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December 2023 by big homey
Showed up on time.Hooked me up with a mechanic and followed up the next day. Accurate pricing. Would definetly recommend them.
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September 2023 by Angela S.
I had a unique situation yesterday. My car wasn’t disabled but I couldn’t get to it and needed it towed to me. I called maybe 10 other tow companies and they either couldn’t or wouldn’t help me or their prices were ridiculous. Recovery 1 Towing helped me out. They were professional and got my car to me in a timely manner. I highly recommend them!
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July 2023 by kathleen rivera
Excellent service and prompt!!! Professional from start to finish!
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June 2023 by Speak up to Speak out
Curt came through twice for me!! I appreciate you sir! Good prices too! Thank you!!
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June 2023 by Quinn Pennington
Super helpful and kind, also very respectful and collaborative during a stressful time
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February 2023 by Amanda Coogle
Fast, friendly and affordable service! Thank You! Would definitely use again
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January 2023 by tanys Willis
He was nice hooked my truck up fast and safe and dropped off at the shop... I give him a 100 out of a 100 and would use your service again if neededService: Car towing
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January 2023 by Thomas Williams
Fast, reliable and affordable. We were able to coordinate virtually to get the vehicle towed.Service: Car towing
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January 2023 by A Bengie33
This company was very professional, kind and helpful. They even went out their way to assist me. Again thank you.Service: Car towing
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January 2023 by Miana Anijah
My car needed a jump start and I was struggling to find a tow company that would even answer the phone at 7am. I was afraid of being late for work so I kept looking for tow truck in the Northeast area and found this one. They came in a good time frame and I was able to get to work on time. Thank You for prompt service.
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January 2023 by Tay Lucas
My mom needed a Tow Truck in Washington DC during rush hour, this company was there within 30minutes. Our insurance company had us waiting hours. These tow guys are quick and courteous. Mom says Thank You for your service.
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January 2023 by Countup Cai
The most reasonably priced towing and roadside assistance company in Washington DC. When the other companies are too busy to answer or help. Give this tow company a call they are family, owned, and operated.
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December 2022 by Cheryl Harper
Carlos of Recovery 1 Towing was very helpful in recommending a repair shop and in scheduling the towing of my car. They provide excellent service to clients who have a car break down on them on the road someplace.Service: Car towing
