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November 2023 by Brian P.
They don't have anywhere near enough carts for a store this size, so you get to compete against other shoppers wandering around the parking garage asking strangers if they're done with that cart before you go in. It has been like this for over a year now, don't expect it to change.Otherwise, this is a perfectly good store. Staff are nice, decent selection, good prices. All good if you're just running in for a handful of things, but if you need a grocery cart to buy a bunch of stuff, either go when nobody else is shopping or go to Giant.
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November 2023 by mayra cortez
Parking is free. Good offers on food and service was good. Rob the manager today helped me get a game day meal even though some of the items were not available.
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November 2023 by C Parker
Terribly managed store that has gone down fast in the last year. On the weekends, you’re lucky to find a cart. The employees are mostly rude with the exception of a few employees at the deli who are extremely kind. For grocery pickup, they are never around. I’ve waited more than 30 minutes before totally defeating the purpose of doing grocery pickup and when they are around they are rude as all get out. After a bad interaction today with a young lady in grocery pickup, she was rude and aggressive, told me to hurry up getting the groceries out of the cart because she needed the cart back… they used to help me load in my vehicle. I will be driving to Alexandria from now on, it’s not worth the risk and stress.
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October 2023 by Ethan S.
You get the TSA experience of someone shouting at you for a receipt as you exit, shelves are empty and 50% higher priced than other stores in the city, food rots within a day, and I always have to go to another place afterwards to finish the list, including for basic items.
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October 2023 by Christopher J. L.
For months now they have had a severe shortage of shopping carts and, when I mention it to the people in customer service, they don't care. How are you supposed to shop if there are no carriages? I even called there 800 number and there has been no response.
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October 2023 by Ann Marie Guzzi
~2 years ago this was a pretty fantastic grocery store. It’s gone pretty steeply downhill. I am sure some of that is due to the closure of the nearby Teeter and so an increased load/demand on this store, but they haven’t staffed up in response.Consistently poor produce and low stock in items, and very long checkout lines. Carts and baskets are hot commodities - you’ll often see people waiting for others to exit the store to grab a cart.Public safety also starting to become an issue in and around the store. Multiple thefts that I’ve witnessed, as well as increased loitering outside the store.
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October 2023 by Naitik Vyas
This Safeway pharmacy should be avoided. They are understaffed and not sufficiently stocked. Due to the reasons above you will likely have to make multiple visits and good luck getting anyone on the phone. Staff is not engaged or excited to be there so they will do the absolute minimum to be helpful. Try capsule or Grubbs pharmacy nearby instead.
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October 2023 by Noreen Beatley
Worst customer service ever. I have shopped Safeway since it was on 7th Street across from Eastern Market (i.e., for many decades). Except for a small handful of employees, its employee are consistently rude. My recent experience takes the cake. Purchased a marked down item and was charged the full amount. The register clerks can't adjust the price once the sale is complete so I went straight to the Customer Service desk. Two people behind the counter completely ignored us. After a minute or two they both left - one went to a register so I asked her if anyone was working the customer service desk and explained I'd been improperly charged. Her response - "no one can help you, you have to come back tomorrow." When I responded "you've got to be kidding - that makes no sense" (it was 6:15pm on a Friday)...I didn't yell, I didn't cuss.... she informed me I had no right to talk to her that way. After asking if a manager was duty, she further told me "I won't help you because I don't like how you spoke to me." I went to another clerk who pointed out the manager who - apparently - was already getting an earful from the clerk pointing out the "rude" customer. The manager took the item and my receipt and didn't say a word to me... at which point I decided I didn't want any of the items I'd purchased and don't plan to ever shop that store again even tho I only live 3 blocks away. Boy do I miss the Potomac Avenue Harris Teeter. Safeway - please train and work with (and if needed pay) your employees better. Fortunately I have a car and can go to other groceries not too far away, but many of my neighbors don't have that option.
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September 2023 by Kameron Kang
I think this is the best safeway in the city. It's a newer location so everything still feels fresh. I would say that they are in need a true deep clean soon.
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September 2023 by Frank J. Vargas, Jr.
The deli counter is supposed to be open till 8:00 pm, but you'll be lucky if you can get anybody to help you after 7:00 pm. There is always an excuse for them to shut down early; sometimes there is outright nobody there behind the counter. If you want to have any of the products on display sliced, they will only do it if they already have it behind the counter. On occasion I've asked for a particular Swiss cheese on display to be sliced and I've been told they don't have one open back there...In addition their attitude is like if they are doing you a favor.Finding the liquor department open is totally a 'hit-or-miss' situation. The attendant there has other duties in the store, so the doors are often locked while he is attending to his other duties.Good luck with getting a shopping cart...they are a precious commodity and at times there are none available.At the self service station there are sometimes three or four employees visiting and having fun while you wait for someone to take care of you if you have a problem. I once asked one fo them to help me and she told me she was told they were on their break. I can understand people having a lunch break but they should not be in groups out on the floor visiting with each other like they are having a party. Customers do not they are on their break and it is very disorienting and rude to get an answer that "they can't help you".Since Harris Teeter on Pennsylvania Ave near there closed, this is the only large supermarket in the area. I would gladly go somewhere else if there was one.The parking garage is filthy and it doesn't seem to be maintained with enough regularity. Even though Trader Joe's does not have the product selection of a large supermarket, I've often gone to to the Trader Joe's at Easter Market instead just to get better service and to be in a cleaner parking garage.
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August 2023 by Bliss Power
I really love this Safeway. It's clean and it's close to home..the prices are a bit high... But it's closer than Walmart. So spending a little extra when you just need essentials is worth it! Plus their meat and produce department are really nice ? 5 stars for me.
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August 2023 by Duoc Vo
The white box shown here is displayed on the shelves with bread. This white box is used to trap mice. Just thinking you could have dead mice in these boxes next to the bread is a health violation.Btw theres a lot of these boxes displayed behind the items on the shelves..
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August 2023 by Julie W.
Not sure of the bad reviews, I love this safeway as they always seem to have everything I need and it's clean as hell in there. Idk, maybe it's just me but my go to grocery store
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July 2023 by Wendy P.
This store maybe shiny and pretty inside but it has god awful customer service. I truly don't know why I kept trying to give it a chance because it never improves. I'm guessing management has no expectations of their employees as no one helps you and there is tons of bad attitude going around.I'd give this place a zero if I could. Trash out front, panhandling homeless out front, long slow lines and no carts. I'm done, going to take my $$ over the bridge to VA.
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July 2023 by Parr Diddy
Costumer service is Horrible ! Sharon the cashier attendant is always rude and disrespectful she acts if though it’s a problem asking for her assistance and it’s her job , that just don’t make any sense! She’s constantly never behind the counter , but always in another employee face talking instead of doing her job ! The Male light skinned manager with the Loc’s is never any help , he takes his job as a complete joke . Everyday and night I see him fraternizing with his coworkers , running through the store chasing around the starbucks employees , he’s constantly walking around the store on his phone but no where to be found when a customer needs help ! Their Western Union system is always down . For some reason I don’t know why. Instead of someone actually helping the customers every employee is walking around like they don’t have any work to do ! The store shelves are never fully stocked with up to date food ! The store as a whole is a complete failure , you guys need to hire people that actually want to work not just holding up space.
