SEPHORA

Most Recent Comments

• February 2025 by Elena Najwa Nassif
  Has many luxurious products not found in all Sephora locations.
• February 2025 by LaHannah Giles
  Always have such a good experience when I come. My most recent experience included working with thoughtful and patient team members as I described I had started CPAP machine therapy and that it was breaking my face out. I wanted to find some products that would help with the breakouts. I want to thank the team members Fatima, McKenzie, and Khadijah. 💕
• February 2025 by TJayyX
  This is the 2nd time I’ve come to Sephora and Todd has been a life saver! Superb customer service! Thanks again Todd!!
• January 2025 by Taylor McGovern
  I was at Georgetown yesterday shopping and Sephora was the first store I walked into and walking in I was greeted and then helped by a nice lady. However, I go to checkout and this lady checks me out on one of the little scanners instead of the main ones and mind you it’s only me and one other customer in the store at this time. She scans my products and tells me to “tap or insert”. I do so and it doesn’t work, then in a condescending voice says you’re doing it wrong it’s swipe, where she then talks to me as if I am a toddler and can’t understand when I was following her directions. Next, I swipe it correctly and it pops up with another question credit or debit. I click the correct one and it doesn’t work. She then says again you’re doing it wrong and I show her I’m doing it right. Then I ask if she could try it on the main checkout screen thing and she says she can’t do that. Like what. It was totally doable and she was talking in a monotone voice and had no care. HORRIBLE customer service, just plain awful (I will gladly point her out… I have had great service in visits before… however she was extremely rude and unhelpful) I ended up leaving without buying anything and it ruined my morning to be greeted with such attitude and meanness.
• January 2025 by Olivia
  We were immediately greeted by Todd when we walked in. He was super friendly and easily approachable. Todd helped color match me. I’ve been colored matched at two other Sephora’s (all in other states) and Todd was really the only one who took his time and helped me find the perfect foundation. He listened to all of my concerns. 10/10 recommend Todd! :)
• January 2025 by Kay Bee
  Great experience. Staff is kind and helpful. Love my new Prada setting powder and O/S setting spray. The sales rep did such a good job at recommending a few items and testing them on me. I wish I could remember her name! She was a little shorter with tighter bohemian/jerry style bob length curls.
• December 2024 by Nifty Dreamz
  “I had an absolutely incredible experience at Sephora, thanks to McKenzie! She was not only knowledgeable and professional but also genuinely kind and patient as she assisted me and four of my friends. From helping us find the perfect products to offering personalized recommendations, McKenzie made the entire shopping experience feel effortless and enjoyable. Her exceptional service turned what could have been a chaotic group outing into a smooth and fun experience. I can’t recommend her enough—if you’re visiting Sephora, make sure to ask for McKenzie!”
• November 2024 by alaeddine choukairi
  Thank you Deb, you are the best!
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  Today, I came here lost with a list of items to buy. (Never been to a make up store before). Deb was so nice in helping me find every item in my long list and made sure it's the right brand and amount needed. She also helped me check out and made sure that my items are bagged in a professional way. Deb made my shopping experience soo easy at Sephora today. This business owner should is so lucky for having Deb there taking care of every customer.
  
  Thank you once again Deb!
• November 2024 by Mojia Liao (Mo)
  The cashier was so rude. I was asked if I needed Sephora credit card and before I said anything, she prejudged and said “YOU NEED A US PASSPORT” 🤣 Ya rapper or something like you want some rhythm?
  
  I told her I was British but I am living in NYC with US utility bills yet she still murmured herself like she didn’t hear me - “YOU NEED A US PASSPORT” 🥲
  
  Ya need to grow up and earn more money to see the world outside Georgetown ok? Btw you don’t need a US passport for any US credit card as long as you have a credit score recorded and a residence permit.
• November 2024 by clr_595
  Went in to try on some new products today. McKenzie was super sweet and helpful, highly recommend!! She shade matched me with the Color IQ and then recommended some products which I tried out at home and were amazing.
• October 2024 by Samantha Fitch
  The experience was fine and I didn't have a hard time finding any of the products I needed. However, the people at the register are very rude. I went with two of my friends and we all agreed they were not welcoming at all. They were very short and barely acknowledged me. I get that it is a makeup store but it is still customer service.
• September 2024 by PY He
  McKenzie is helpful. Everyone else I met is mean for no reason. Didn’t show the promotion code or the samples.
• September 2024 by CKN
  This location is one of my best Sephora's. The staff is friendly and helpful. I cannot remember all their names however I would like to give a shout out to KAE and ERIKA! Kae recommended some amazing hair products when I stopped by a few weeks ago. Erika is always so pleasant and helpful. I am so happy that I found my neighborhood Sephora. Lovely staff in this location!
• September 2024 by Kleiry Alv
  Kadija was so helpful.
• August 2024 by Ali Alsaad
  Nice and big and the employees are helpful