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January 2024 by Gilbert G.
(My name isn't actually Gilbert, this is just a burner account). Anyway, this Sephora is AWFUL. Not the store itself, but the customer service--good LORD! I've been in this place a few times now, and i've NEVER been asked if i need help finding anything, despite walking around cleeearly trying to find something. Workers walk right by! I know sometimes stores get busy, and workers are busy helping other people. But nope, this was just workers standing around gossiping and causally walking around. Wasn't busy at allll. I saw at least two other women who were also looking for help. Obviously we CAN go ask someone to help us...but i wanna know why their customer service is so bad that they cant pick up on an obvious hint when a customer needs assistance. Its pretty clear that their mentality is "well if they want MY help, then THEY can ask for it." Which, hey, technically yea that's true. But i'm like... they must not want to actually help otherwise they'd have offered it to me. And that makes me not want to "bother" them. Find some new employees cause the current ones are horrible.
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November 2023 by C M
Today I was in this location to exchange a product, I called before arriving to see if the product was available and they told me yes, when I arrived and I told them it was an exchange they told me that they did not have the product, the attitude was terrible. I have never bothered to leave a negative review.
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November 2023 by Han Xiao
bad experience. Employees here were super rude and unwelcoming.
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November 2023 by Mary Irwin
A joy to shop here - wonderful choice, great value and most importantly super friendly, helpful staff
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October 2023 by Kasara W.
I needed to buy all new make up after COVID. I went into this Sephora for help but had to find someone to help me and it was not even busy on a Friday afternoon. The salesperson had a hard time navigating the foundations. We never even got to the other products I needed. I ended up giving up and leaving. Not ideal since I needed the products I was looking for!
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September 2023 by Siio Sio
Frankly, I have never had a worse retail experience than this. As someone has worked in the retail experience, I understand corporate quotas, and the desperation to sign people up for "company cards", but the staff at this store are incredibly manipulative, unprofessional, lack discretion and rude. Upon walking in, I was transported back into middle school as the staff laughed at me, and made comments about my physical appearance. This continued until I thought, a nicer employee appeared. She helped me find the products I needed, but began to take advantage of my naivety in the makeup world, ultimately angling to sign me up, basically without my knowledge, for the company card. This card, has a 30% interest rate, and is absolutely a SCAM, and if you are someone who has trouble saying no, do not go to this store. I have never in my life felt so insecure on a shipping trip, and will find a different brand of makeup store altogether after this experience. If you are someone who does not like being bullied by the employees of an establishment, do not shop here. If you do not want your physical appearance to be commented on, do not shop here. If you do not want to be taken advantage of, do not shop here. I have literally never experienced something like this in my life, and this experience occurred two weeks ago, and I am still in shock.
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September 2023 by Saad Ouazzani Taibi
This is the first Sephora where i get absolutely no help for buying something. I ended up not buying anything and only got my birthday gift and a couple samples which the cashier didn’t seem to like…very cold and unwelcoming employees.
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June 2023 by Elle Bee
I’ve been in twice and a woman working in store has called me “mama” over and over again. Pretty much everywhere “mama” is used to speak to an elder or older woman. I’m 39, I don’t have children and don’t want to be spoken to like an elder.
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June 2023 by Ca Thoma Turner
Stopped by for the first time and this is definitely one of the best sephoras in the DMV. I was immediately greeted and helped upon entry and Alexis and Sage were super helpful with a return I had. Super friendly and helpful staff. I will be back again :)
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June 2023 by brittani fede
So unhelpful. I asked for a color match and they clearly didn’t want to do it. They told me which color would work better for me after I showed them 2 options, but then they didn’t have it in stock. Didn’t offer any other help, brand suggestions, nothing. All the staff was chitchatting or on their phones. Very unprofessional.
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April 2023 by Tierra Ingram
Tia and Durant were Wonderful. I got everything I wanted plus some. Thank you for such amazing service. ?
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April 2023 by Max Layer
I was only asking if they had a water dispenser and they went back to get me a cup of water! Perfect customer service :)
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March 2023 by Andjela Sarenac
Dana is the best!!! The most knowledgeable and beyond nice and pleasant to talk with.. I’ll def be back because of her
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February 2023 by Jennifer Griffitts
The staff are so friendly, helpful and courteous.
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January 2023 by Ashley Harris
Love this location, the staff here is always helpful and the store is always fully stocked, really pleasant experience!