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November 2025 by Daniel Bains
My wife and I didn’t have the best experience at this location.
We were uncomfortable it felt like we were being watched as if we were doing something wrong.
We had just come from a nice date night across the street and were both well dressed, simply trying to shop together.
Unfortunately, the atmosphere made us feel rushed, and we’d recommend visiting a different store for a more positive experience.
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November 2025 by Danielle Kniedler
Lisa is amazing. She helped me find what I needed, but it was her kindness that made my day. I noticed that the other staff were friendly and helpful, and that the store was clean and well-stocked. Bravo!👏
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October 2025 by Samantha
I get all of my beauty supply and perfumes from this location. Everyone is so nice and helpful.
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September 2025 by Tara Davis
The employee didnt have to be that rude when I asked if they had something in stock
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September 2025 by Kathleen Royal
Didn’t let uber or customers know they were closing early. Messed with my cancellation rate
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May 2025 by Tiffany Hardgrave
Absolutely abysmal customer service! I scheduled a make up tutorial for my 14 yr old daughter for her dance. She was excited after meeting the make up artist. After an hour in the store bc of their system not working… They finally scheduled me manually.They assured me that our appointment was set. Phone call later that day said we were canceled. After 45 minutes on the phone and several layers of management… They told me their system is often incorrect, and there are no available appointments. My daughter was so disappointed.
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April 2025 by Lisa Zabielski
My daughter loved it here!
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April 2025 by C M
I have been into this Sephora twice in the past few weeks and each time I was helped by Grace. She was very knowledgeable about the products and answered any questions I had (I had A LOT of questions as I am new to all of the new sticks, and creams, and sprays that I wanted to try on this cosmetics journey). Grace also did a fantastic job of not trying to peddle something useless and expensive, felt like I was speaking to someone who listened to the look I wanted to achieve and pivoted accordingly. And she made sure to check in on me while I shopped and confirmed my selections when I had trouble making decisions.
Again, Grace is excellent, and the store is small but very clean and well stocked.
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March 2025 by J Sloan
Came to get a particular product but turns out I’m allergic to an ingredient. I was helped and showed to other products that suited my need.
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January 2025 by Ash Espíritu libre
I went in on 1/12/25 to refresh my makeup counter. I haven’t been to Sephora since Covid so many of my beloved products are no longer available. However, Cheyenne is amazing! Not only is she super friendly, she gives great recommendations! Her customer service skills and attention to detail was outstanding. She got me right and I’ll definitely be back soon. I hope she gets all the recognition and commission she deserves! PS the Makeup For Ever brown lip pencil is fantastic!
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December 2024 by Kristie
On Thursday, December 26th, I visited Sephora with the intention of finding a specific product from The Ordinary. Unfortunately, my experience was far from satisfactory. Despite spending at least 15 minutes in the store, I received no assistance. What made matters worse was that I wasn't even greeted when I walked in.
After standing there for around 15 minutes, I finally got assistance and was able to find out which product would work best. It’s just so crazy to me that customer service has declined this much. This isn't an isolated incident, as I experienced similar poor service at two different locations: one in Virginia and this one in DC.
I hope Sephora takes immediate steps to improve their customer service, ensuring that every customer feels acknowledged and valued.
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December 2024 by Teasha Williams
Cheyenne did an amazing job on my makeup. I got so many compliments and instantly loved it when it was done. She made sure I was comfortable & got the look I wanted.
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December 2024 by Monique White
Shanice was great 👍🏻
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November 2024 by Pmromain
Always a pleasure
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October 2024 by Katie Larimer
I love this location! All the staff here is fantastic, Perla and her team keep me coming to this store instead of going to the one we have all the way in Annapolis. Which is closer to home. I will make a pit stop at this location because I know they will always set me up with the right products. They don’t try to push sales, they to make sure you feel your best and look it while being conscientious of budget or skill set with makeup. All MD/DC friends I highly recommend you go here for all your makeup, and skincare needs! I love this store!!!!
