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October 2022 by Omer Bayrakdar
Totally unprofessional people. Totally liar salespersons,They charged $7776 for 12 months rent, and monthly rent was $548,
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April 2021 by Steve A.
I needed to ship a valuable artwork from SoCal to VA that was too large to ship via UPS or FedEx. They told me it would take 3-4 weeks to get it to east coast. After 4 weeks I called them for status report, and it was still in CA. When I calmed down, they said to give them a few hours, and called me later that day to tell me it was shipping the next day. This is apparently their business model: hold your stuff until you start yelling and then ship it. Still took more than 2 weeks to get it to me. Would never use them to ship anything. Be warned.
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September 2018 by Rebecca Shenefield
I cannot say enough good things about working with Ship Smart! We have a large corporate office with many tenants that I coordinate for, and Ship Smart could not have been more pleasant to work with! They always answered our calls quick and consistently, and they held our information on file so it was easy to pick up and resume the planning process. We were working on behalf of a client that lived in Phoenix and had multiple valuable items to ship. Ship Smart was willing to work with our situation and accommodate the client with a custom ship date. They planned our packing date with a week's time and were extremely professional and flexible. I would HIGHLY recommend using Ship Smart to anyone in the corporate or residential world. I will be using them for all of my clients going forward. Thank you Ship Smart!
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August 2018 by Jane H.
Folks who answer the phone and get your estimate are nice and helpful but in terms of actual moving experience, well, it's been over 4 weeks since they picked up my boxes from southern California to be sent to Maryland. I was told over the phone a delivery window of 2-3 weeks. They had a 2 man crew and truck but after pick-up, I hear no word from them. I had to keep calling them multiple times to find out the status and no one answering the phones seems to know when my stuff is going to get delivered or where it is currently. It's been over 4 weeks now. I shouldn't have to keep calling them. They should be calling me to give me an ETA or at least let me know what's going on with my stuff. This company was cheaper than the traditional Bekins or Mayflower moving companies for a reason. You gotta wait more than a month to get your stuff!! I only had 15-18 boxes and a desk. No furniture. This should not have been a difficult job. Communication is key. These guys will not get any return business or referrals from me. Oh, and I'm still waiting to get an answer from them on when my stuff is going to be delivered. At this rate, it'll be 5 weeks before I get my boxes. Don't use this company. You've been warned.
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July 2018 by Jennifer K.
To be kind, the customer service I received was pretty good, outside being told 'I'll speak with the Ops Manager", three times and never heard back until the delivery day/time was cancelled without anyone informing me. Issues: 1. The 10% discount was not added to my final cost (pre tax/fees). How can you get 10% off your shipment if you don't add it to the FINAL bill. 2. I was "500 lbs" over my estimate- ummm okay. - Estimate of $1,900, Final cost $2,500 - Oh, you didn't weigh just my stuff but also the pallets and custom built crates, which I didn't know you needed to build. 3. I was told by the movers a 10x10 storage unit would work just fine - Nope! 4. The custom built pallets were odd dimensions - long story short- I had to upgrade to a 10x20 so the pallets could be moved in to the unit. That's an extra $60+ a month. 5. Delivery was supposed to be 2-3 weeks and it was almost 6 weeks. 6. Delivery was scheduled and then no one called to tell us it was cancelled at least minute. - why you ask, well since the pallets were odd size they couldn't be off loaded from the semi. Shipment was rerouted to a local warehouse & then took another week for delivery. My recommendation - get a U-Haul and hire local guys to load/unload your truck. Never again will I use this company, nor would I recommend. I'm sure my experience is not the norm but never again Ship Smart
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February 2018 by Engel Caceres
Honestly, I am always on the move. Having the ability to book a conference room from wherever I am and been able to receive the quality of service they provide with everything I need for whichever type of conference or meeting I’m having it’s such peace of mind. Comparing others, I’ve never seen such dedication to help and allocate the customers as theirs.
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February 2018 by Kamal Nawash
I recently signed up with Regus in Washington DC. I met with a Regus manager and I informed him that I was looking for an office with a phone answering service, copy machine and fax line included in my rental fee which is the same setup I had with my previous landlord. I was told that “I am at the right place.”
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February 2018 by Romona Foster
I've done a few training sessions at this Regus location. The staff is not friendly or helpful. Not once have I felt welcome or comfortable in this space. I have also had complaints about the space from my workshop attendees.
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February 2018 by Art Muzzicato
Love the DC Metro.. Come teach LA how it's done
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February 2018 by Sean Stewart
Perfect facility for conducting business
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September 2017 by Lesley Galarneau
I was in a huge bind: I had booked a moving company that cancelled on me the day that they were suppose to show up. I was scrambling to find a company for my long distance move with literally ONE day notice. ShipSmart to the rescue!! They were so helpful and offered support and assured me that I would be taken care of. Customer service/sales was fantastic. They walked me through the paperwork process and had my reservation confirmed within an hour. The movers arrived exactly on-time, were extremely friendly, and packed everything with extreme care. Due to my last minute booking, ShipSmart did inform me that it may take up to 4 weeks for my furniture to me delivered across several states. I was a-okay with that as they saved me from being stranded with a house full of furniture that I couldn't move on my own. Once again, they exceeded my expectations - they called me within 10 days to tell me my stuff was on the way. It was delivered at my door step, 700 miles away, within 15 days. 10/10 would recommended. They were awesome!
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January 2016 by Cindy GUTIERREZ
I was over 3,000 miles away from home and very overwhelmed with how I was going to get my belongings to LA. Ship Smart made everything really easy. I packed the boxes and they took care of everything else. I reached out multiple times with questions and always received nice, friendly service. They made my move super easy, stress fee and really convenient, just what I needed. My stuff arrived in LA in perfect condition sooner than expected which is always a plus! I highly recommend them!
