-
July 2023 by Rosa Wilson
I’ve been working with the State Farm Sonia Ntuk Agency for years and have been highly satisfied with the fanatical customer service provided by all staff. Very knowledgeable and caring in their desire to ensure that all questions and concerns are addressed! Ms Sonia hires and trains some of the best in the area!! So, for me they are well deserving of this 5 Star rating! Thank you, I appreciate all you do for your costumers. Peace
-
May 2023 by Jane Roberson
I applied for a renters policy about a week before moving out. On the morning of moving day our new apartment building was having issues processing our policy information. Thank goodness for Joey. He was very responsive hopping on multiple calls with me to figure out what was needed. He submitted all changes that needed to be made and kept me in the loop all day. Moving is stressful enough, it was great not having to worry about something extra.
-
March 2023 by Donald L
I called this office to get a quote for my car and the young man (Malleek) that helped me was so pleasant and helpful. He answered all of my questions and had a good attitude. State Farm is a little too expensive for me because of my wild driving. Go with them if you can afford it because the customer service is great, I just wish it were cheaper.
-
November 2022 by Natalia Romanyuk
Very nice and polite, but a little bit slower then I expected, I’ve spent there 2 hours
-
July 2022 by Lilah Butler
Would never recommend - one agent asked me to call him just to say thank you for buying a policy (a waste of time, and of course he didn’t answer). Then, about a year and a half later, getting in touch with them about a very basic matter has been onerous. They never seem to answer the phone or respond to emails and I’ve had to contact them at least four times to get something done.
-
June 2022 by Gia Kereselidze
As always, State Farm is the best! Special thanks to Malik and the team for resolving a complicated issue with my car insurance very professionally and efficiently. Glad to have State Farm as my insurance provider, and highly recommend Sonia Ntuk's office.
-
January 2022 by Robert S.
If you want an insurance agent who never calls you back, contact Sonia Ntuk. If you want an insurance agent who is always in all day meetings, contact Sonia Ntuk. If you want an insurance agent that occasionally answers their phone when you call, contact Sonia Ntuk. If you want an insurance agent who sends forms that you need to sign without an explanation of the form, contact Sonia Ntuk. If you want an insurance agent where you have to call a different State Farm office to get an explanation of the forms, contact Sonia Ntuk. If you want an insurance agent whose office doesn't know the definition of customer service, contact Sonia Ntuk. As somebody who has been a customer of State Farm for over a decade I have never been as frustrated with an insurance agent than I am with the office of Sonia Ntuk. In fact I have never dealt with an insurance agent who doesn't have the time to call a customer back to have a conversation and try to make things right. That shows me that she doesn't give a rat's butt about customer service. If you're looking for a State Farm agent in Maryland you should avoid Sonia Ntuk at all costs.
-
September 2021 by S G.
When I bought a home, I initially purchased a homeowner policy from Sonia Ntuk/State Farm. However, a year later, I cancelled my policy and switched to a different company. Apparently, Sonia Ntuk/State Farm never processed the change, and after not receiving payment from my Escrow service (who had already paid my new provider) attempted to bill me. I then called in, and a representative assured me that they would look into things and take care of them (they blamed COVID, which is understandable). 5 months go by and I assume that things were resolved. However today I received anther bill from Sonia Ntuk/State Farm. It seems like they can't keep their records straight. This is super troubling for an insurance firm. As far as I can make out, they are like a really bad ex. You break up, but they keep coming back demanding things!
-
August 2021 by George Collison
Great team and staff. Helped me to understand my auto insurance policy and figure out what would work best for me. Highly recommend.
-
August 2021 by connie anderson
Have been a customer for years. In addition to the annual insurance review on my home, auto and life policies-which I love! each visit I get to pet a friendly dog!Easy parking too!
-
August 2021 by Snowy The Doll
Malik helped me with my renters policy. I’m at student AU and I will most definitely recommend him to everyone.
-
August 2021 by Aisha Dresser
Very helpful and professional environment. Haylie helped me with all the different quotes and bundles for my insurance. Always had the answers for all my questions.
-
July 2021 by Geneva Kropper
I had a very poor experience with this agent. I switched away from State Farm for my car insurance as a result, and moved to another agent for rental insurance. After quoting me one amount, Sonia Ntuk’s office charged me a premium that was nearly $50 more, with no communication from the agent. When I reached out to the agent about the charge differential, the staff was defensive and unapologetic.
-
May 2021 by Tyelynn Entin
Malik helped me with an life insurance policy for my family & I. He was very sweet & understanding because this was my first time getting actually going over a life insurance policy. He explained everything & also quoted me for me for a bundle deal which was very reasonable. Need more people like that out here.
-
May 2021 by nicole carroll
I had the amazing opportunity having Ms Ntuk handle my business via her representative Malik Purnell. I had a lot of questions and he answered every one and offered several alternatives that met my needs and my budget. He even reached out in a follow up email to see if I got all my mail and information to retain in my own physical documents. Highly recommended
