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December 2023 by Kris Ball
This particular branch is near a site I work. My employer pays me via paper checks. On payday whatever site I’m at I cash my check at the nearest Truist Bank, No problem. At this particular branch the woman by the name of Jocelyn Blanco continues to make every transaction a hassle. It’s been two months, Im going on my 5th check and it seems as if she’s always the only teller available at that time. I’ts embarrassing for her to keep asking me how much was your last check? When was the last time you cashed your check? Or I can’t find the client account I won’t be able to cash your check l. And I’m just standing there thinking how am I going to get dinner on the table tonight the bank closes at 5. I will no longer visit that branch and hopefully the customer service improves.
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September 2021 by Rachel Stokes
Mr. Harvey was extremely helpful and made my banking experience very pleasant. Opening my account was a breeze! He has exceptional customer service and is very personable. Wish there were more bankers like him. He was also very knowledgeable about what credit card would work best with my lifestyle and explained the differences between what I have now and what SunTrust offers. I work with bankers everyday in my line of work and have to say he is one of the most genuine, kind and charismatic that I’ve had the pleasure of interacting with. Had bad experiences at other branches so I will be visiting this branch from now on. Thank you Hugh!!
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February 2021 by Amalia Lopez
Hugh was able to help me with issues I've been having for months that the online help desk couldn't fix. He made our interaction personable and really demonstrated that he was looking out for my best interests as a client.
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September 2018 by Chandler Dennard
Always helpful and friendly
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October 2017 by Alida Yath
Unfortunately I had very poor service at this branch. First they didn't inform me that there is a $7.00 charge for cashing a check if we don't have an account with them. They asked me to present 2 forms of ID. I went back home to get my second ID, but when I returned to the bank I was told of the charge for cashing a small check. I used to have an account with them but I cancel it due to poor service or too many charges.
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February 2015 by Ordale A.
I promised myself that I'd yelp more this year, so YES...yes, I'm about to review a bank. Let's see... They have money here. They're not really into sharing it though, so I wouldn't suggest asking for more than you have in your account. The dress code is pretty laid back, but avoid baseball caps and sunglasses. Noise level is pretty intimate, but whatever you do...don't whisper to a teller. Don't shout either. Passing notes to tellers is a big no-no here. You might do better just using the drive-up ATM.
