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January 2025 by horace blizzard
Great service thanks jerry
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January 2025 by Yayehyirad Aklilu
Great service kevin and jerry the new senior banker help me well and cared for me well
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April 2024 by Tanisha Layne
Wayne consistently goes above and beyond in providing exceptional service, and the location couldn't be better.
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February 2023 by Jo Clark
Incompetent
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October 2022 by 映辰林
good service ! ?Tanisha and Brian are very nice and help me a lot.the front desk guy is friendly.
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April 2022 by Haleema Hilliard
I truly miss SunTrust. I visited this branch because Truist mailed a card and it was never received. I was told by the a Truist representative to visit a local branch and they will provide a temporary card. When I arrived at this branch they advised they were no longer giving out temporary cards and I would need reorder a card. I received the card in 3 days however, to my surprise I had a $30 charge. I was NEVER advised of a fee so I called Truist expecting a solution fairly quickly. Unfortunately that was not the outcome. A month later I am still fighting with the bank for $30 refund and everyone, including the branch manager and lead teller, refuse to issue a refund and basically said I was lying. SunTrust would have never allowed a customer to go through so many hoops for an error on their end. Horrible experience and I will be canceling my account as soon as possible.
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March 2022 by Chaela Carter
My account was locked 3/1/22, I called the fraud department and was told that in order to get it unlocked I would need to go into a branch and provide two forms of ID which I did. I was told by the teller Racquel Aguilar that I could email my social security card to her work email and that my account would be unlocked within 24 hours. It is now 3/3/22 and still it’s locked. I contacted the fraud department again and was informed that no documentation was ever submitted to start the process. Now I am worried that an employee has my personal information and did not even use it to take the block off. This is the WORST BANK I have ever been to, I visited again today and she doesn’t even know how to take the block off and instead of being honest and saying she doesn’t know her job she prefers to have me sit for 3 hours and nothings done.
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March 2022 by Leah Brown
My account was locked 3/1/22, I called the fraud department and was told that in order to get it unlocked I would need to go into a branch and provide two forms of ID which I did. I was told by the teller Racquel Aguilar that I could email my social security card to her work email and that my account would be unlocked within 24 hours. It is now 3/3/22 and still it’s locked. I contacted the fraud department again and was informed that no documentation was ever submitted to start the process. Now I am worried that an employee has my personal information and did not even use it to take the block off. This is the WORST BANK I have ever been to, I visited again today and she doesn’t even know how to take the block off and instead of being honest and saying she doesn’t know her job she prefers to have me sit for 3 hours and nothings done.
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February 2022 by Jeff Brewer
This branch doesn't have staft other than one teller. We had an appointment but no manager showed up. Absolute joke of a business.
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November 2021 by justin irwin
This is the worst bank merger ever. Super long lines because they are still operating as two different banks under a new “umbrella” company. 45 minute wait for a teller because they only have one suntrust and one bb&t teller, but can not take care of the other banks clients. If I could give zero to -1 stars I would.
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April 2021 by Ber.adette Pilliod
i called apr 22 at 2:14pm. no one picks up the phone. what is going on here??????
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January 2021 by Enrique Deleon
I don't like it...
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December 2020 by Aaron Mikolajczyk
Takes way to long to get even just a check cashed. Teller spending more time helping customers over the phone then those in the building.
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November 2019 by Victoria Hart
This is the absolute worst branch in the entirety of the company, by far. If there was a "zero star" rating, I would have given them that.
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January 2019 by Jeffrey Shingler
Great and efficient service
