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September 2023 by Mimi G
Poor customer service
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October 2022 by Serena S
I went in to open an account, and given that I’m Canadian this took a bit longer but Ingrid was so sweet and also helped me apply for a credit card as well. She was so sweet and has been the best bank experience i’ve had in the country so far!
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October 2022 by Jeon Heraloa
Worst bank ever. Got put of my class early just to make it on time before they close but came for nothing! I always get my checks in cash every Monday but this location talks about something different. I went in and clearly said wanted to make these cash but she deposited it.Worst worst worst.
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October 2022 by Karol Adam
It’s closed
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October 2022 by Andrzej H
Closed after 7
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March 2022 by Sam OB
Very decent place and the customer service was great like alway. Meron has been very helpful in setting up my online banking and business.
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January 2022 by Steph
The staff was very helpful and concise.
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December 2021 by King Bad
Tried to get my document notarized and the lady at the front desk did not want to help…I already signed the document prior to coming and she was completely dismissing me I said it’s urgent is there anything I can do I offered to use white out and asked if I could just sign above it which by law is an acceptable method that I have done numerous of times before at different banks she was very dismissive and didn’t even think twice about helping me horrible experienceUpdate: The TD bank up the street 1489 P st was very welcoming, understanding, and helpful in finding a resolution got my notary!
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September 2020 by Olive Yu
Called in regards to a refund and needing a BIC or an IBAN to enter it in because the refund is being wired and they didn't understand why I needed the BIC or SWIFT and I explained to them what happened but they still didn't help me and explained to me about debit cards but this isn't a debit card refund it was a bank wire refund.
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May 2020 by Tesfalidet Ruth
Favorite people
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September 2019 by William Montier
Very Good location and staff. Customer service really helped me resolve my issue with my account.
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April 2018 by Nd Ch
Very good location
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October 2015 by Shirlene A.
The WORST bank ever. I asked to have an account closed on 10/6 because of excessive overdraft fees. I went to a branch at 2000 K Street in Washington DC and withdrew my funds and asked that the account be closed. I was assured by the branch that the account was closed. I specifically asked and they confirm that my account was closed. I now learn that they never closed my account and then paid a transaction that came in the next day and are now continuing to charge my account overdraft fees. They are now threatening to send my account to collections for a -$53 balance and refuse to close my account. I have NEVER had a worse experience EVER with a bank. STAY AWAY FROM TD BANK. WORST.
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April 2015 by Erin Y.
Convenient location on the corner of 20th & K Streets NW. Open Monday-Friday from 8 AM to 6 PM, and open Saturdays as well until 3 PM. Great and friendly staff! I opened an account here recently and am very happy with the services. There was a promotion going on and I received many perks. Linda was exceptional and very helpful and professional. I even received a personalized, handwritten thank you card in the mail after I opened my account - what other bank does that?!