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January 2024 by Tania J.
Every time I come to this bank it's always something... the reviews don't lie... go to another location if you can.. the hassle is not worth it. I tried to cash a Canadian check and debating with me in its authenticity... they would t cash it and I had to go to Wells Fargo... this bank is on par for small transactions no fuss no must..
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December 2023 by Nujhat Purnata
Didn’t let me open a new account because it was one hour before closing. Confused - cause the bank is open? Didn’t upgrade my savings account even know they said it’s done and should be reflected in the app within one day. 10 days later; I am on the phone with TD bank trying to get it done. Because this branch won’t do its job. 0 stars.
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August 2023 by T N
Fantastic customer service! Truly, the nicest people work here. Went in today to make a draw on my HELOC. Nonette (sp?) was great - professional and kind. Was happy too, when I came in, that Natasha Johnson was there - she helped me with the initial HELOC two years ago and was always a pleasure to deal with. Before closing in person I talked with her on the phone a few times because I had questions and if she ever had a bad day you wouldn't know it by her demeanor - always upbeat and walked me through the process with patience and competence. Ms. Johnson made taking out a line of credit as pleasant as such an endeavor could be. Anyway, I was glad she was there today because I knew if I had any questions or concerns she'd address them most ably.
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May 2023 by TWEE NG
I am waiting at Their drive thru line for 20mins now. 1st person came says will get back to you, 2nd person says he has to get someone to help him, and now I am just left waiting. This is not 1st time with long delays but service here is slow and inadequate.
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October 2022 by Tu-trinh Nguyen
I received the worst customer service at the 905 Rhode Island Ave NE, Washington, DC 20018 location. I spoke with a TD Bank representative by the name of Natasha Johnson, who conducted herself in a very rude and unpleasant manor towards me. She was very dismissive and did not address any of my concerns I came in the bank for. lastly, when I would try to voice certain concerns I had regarding my account , she would deliberately ignore me and find any excuse to end our consulting session.
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September 2022 by Ashley Knight-Williams
Only giving three stars because the women who work here work hard and are so friendly - despite the long waits. TD Bank needs to get it together and hire people more at this branch. It makes no sense how other locations have employees and this location lacks employees.
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September 2022 by George Van liew
I talked to a gentleman named Jason Gutierrez about an overdraft that happened today at my hotel.He went above and beyond to help me resolve my issues and opened his door to me until it was done.He said call me and I'll make sure everything is finished
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August 2022 by Brian Akinfe
This is the worst TD bank ever went to cash a check it took 45 minutes for the teller to get supervisors approval to cash check after verification process took 40 minutes they still did not cash the check the manager at this branch Natasha Johnson basically told me if I have a problem with the weight I can go to another location this is the worst location wasted 45 minutes just to have to go to another bank get cash check in-and-out in 15 minutes add another branch
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July 2022 by Ronald Plishka
The best banking experience I've ever had. Wouldn't think of banking anywhere else
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July 2022 by le nat
They never change! Or I am not sure what kind of customer rules here! They are very disappointed people!
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June 2022 by Ajay S
Unprofessional, came in prior to closing and was told to come back the next day to add family member to account. Might as well just close the account out and move funds out while they are at it!
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June 2022 by Genzeb Nge
The does not care about customer. I really disappointment by their work.
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September 2021 by Rich Smith
Outstanding branch, if you're polite and direct. Natasha Johnson is the Branch Supervisor and does an outstanding job!
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August 2021 by Micha D.
Literally the WORST location in DC. Unfortunately I have to frequent this location because it's closer to my home. I always do the drive thru for my deposits. Instead of it being convenient it's more inconvenient than going inside. I'm always waiting 15 min or more and I'm usually the only one in line. One time they even forgot about me while servicing people inside them misplaced my deposit. The other location in NW is so much friendlier and accommodating.
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February 2021 by Tomeka Gueory
As a former Bank of America customer, the customer service at this TD Bank location was excellent.Upon entering the bank, you are greeted. The team works swiftly to identify your needs.The process to speak with a representative for additional support was seamless (contactless during the pandemic and effective).My daughter spoke highly of TD Bank. I'm glad I switched.