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December 2025 by Gerald Warfield
Visiting the Banks was a great experience, clean neat and orderly.meeting the concierge Chanelle Marshall who is a pleasant and professional and very helpful person.
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December 2025 by Alexi McCammond
Best building!!
EDIT 12/8: Any positive reviews you see from the last few months were forced by the building. The Banks is a joke. you cannot even get into the building with your key because all of the fob systems have been broken for months and the building will not fix it. Seriously. you cannot enter the building with your key. Why are we paying $4k for a building we cannot enter with the key we were given? Also, the elevators break down constantly and get stuck. Guess what? No response from the building's management when we reach out about these issues because they don't care. DO NOT LIVE HERE.
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December 2025 by M.E
I been living here for about 5 years and want to take the time to review the conceirge team here. I seen many faces during my time, but I want to shout out Mersedys and Taynasia. They’re so always so helpful when I need something on weekend. Mersedys is always putting away my groceries the moment they’re delivered and It’s so so appreciated. Tanasia was extremely helpful when I was locked out my apt due to changed locks, she was able to get me what I needed while I waited.
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November 2025 by Janelle E. Bowe
Hi! Just wanted to give a shout out to Ms. Tanaysha at the Banks for her great work and excellent customer service, especially on the weekends when handling resident questions, visitors, and deliveries. Talk about grace under pressure. She and other front desk staff make this place home.
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November 2025 by Larry Bradley
These four concierge are some good spiritual people Tanaysha Joseph Chanelle Mersedys
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August 2024 by LEO L
Dear CeCe and the Banks family,
Thank you so much for all the fun activities you do for us and for bringing the building together and helping create new friendships. So many creative projects you do for us are greatly appreciated. Everyone who is part of this awesome building, from the lovely ladies who keep the building looking great, is there. The maintenance team, the Front desk crew, and of course the office ninjas with their big smiles. I don't get to say it to you directly as much as I would like to, so I wanted to make sure to thank everything. The BBQ battle gift baskets were awesome.
You bring smiles every day and your kindness and generosity are boundless. You put so much time into the happiness of your tenants that it goes above and beyond. I should know, that whenever you create and host these mixers for the building you're always the first one here and the last one out. I know that is not easy and when you have a team that is cohesive and works like family it projects that same energy to all those who are blessed to be around it.
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August 2024 by Gabriel Guerra
The management, especially Ava, is the most professional team I've encountered at an apartment complex. Any issue I have they fix it within hours. Highly recommend if you a truly turnkey experience.
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August 2024 by Andrew Searles
The building is nice, clean, and feels safe. Just a block away from the waterfront Wharf shopping and dining area. And the staff is very kind and helpful — Cece got jumper cables from her own car to help me start up my vehicle in a pinch, and Fernando is always there to chat and help resolve any issues. Friendly, personal service in a comfortable, well located building.
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July 2024 by M O
To all DC residents and fellow Banks neighbors,
The management is DECEPTIVE with their rent and utilities fees, they will take your money without providing an explanation. They show no respect to their tenants. They will not respond to any matter unless you talk in person or threaten to take legal action.
Prime example:
My last month was only 14 days and they charged my full rent! The office manager did not respond to my email and was “too busy” to answer my phone call. I completed the move and returned the keys but still did not hear from them. I reached out and once again the manager did not respond. After threatening to take legal action for committing fraud they agreed to mail me a check after ensuring the apartment was in good condition……..This raises the suspicion for unlawful security deposit withholding without my permission.
They then change the ledger to reflect the money as a “security deposit” return which is not true. Per my three-year contract, I never paid a security deposit. I have pictures of the ledger difference.
Despite all the evidence they continue to fault me for having autopay set up through their recommended RentCafe. Per autopay settings it charges the “Current Acct Period ONLY”. They prorated the car parking for 14 days but why not the rent ? They are aware of this and yet they don’t let the tenants know about it…....
The amount is $1650 being “mailed” which is extremely not secure. I nor anyone should have to fight to get their money back that was unlawfully taken from them.
Other examples: Utility fees spike with no explanations (three times in amount). The air conditioner on the 6th floor stopped working for 6 straight weeks and No communications were provided. A gas leak smell on the rooftop terrace has been ongoing for the past 3 months! Multiple tenants are locked out of their apartments multiple times throughout the year because of faulty locks.
Three years ago when I moved into this building it was phenomenal with great management but unfortunately the past year they declined tremendously. The only thing still going for them is a strong maintenance team and kind concierges. I am happy to live somewhere else now.
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July 2024 by JY LDN
Cece often organizes great events for The Banks apartment. The fireworks event at the apartment's rooftop lounge on the Fourth of July was phenomenal!
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May 2024 by Mike G
STAY AWAY - I just toured this place and they have roaches. I saw them in the dishwasher of the place i toured. Sorry to the person who just rented one of the units i was interested in. Beware..
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March 2024 by David Golladay
Received great help and information during my time at the Banks. Ms. Chanel was very knowledgeable and helpful towards me and my family. Definitely left an impression.
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March 2024 by Brandon Bailey
I really appreciate Chanel’s assistance during my tour. She was not only very kind but she provided me with so much useful information!
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March 2024 by Shenetta Dickens
The staff work well together to make sure things are on point ?
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February 2024 by Aya Endurance
Went here to see a unit and it was extremely small for the price. The construction was also sloppily done.
