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December 2023 by Maurice Lethbridge
We were struggling with a project to build a house in Wyoming that required complicated structures and styles. We walked into The Tile Shop and met Sal. “No problem” he said. Our wonderful customer service journey began that day. He showed us a wonderful selection of tiles and styles that would work with our designs. Our project is on-going. We are forever grateful for Sal’s insight and inspiration.
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December 2023 by tamara buchwald
Prior to doing the renovation of my bathroom, I researched all of the tile shops the DMV area. Thankfully I chose to work with The Tile Shop. Working with the Tile Shop has been such a pleasure. Justin and Peyton work seamlessly providing great direction as a result of their expertise. They go over and beyond to accommodate. I highly recommend them to assist with any project.
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December 2023 by VT Interior Design
I had a wonderful experience at this location. Both Justin and Payton were extremely helpful with my clients.
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December 2023 by rebecca arbogast
We have been working the designers at the Tile Shop and found every one of them to be wonderful -- patient, knowledgeable, and helpful in every way.
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December 2023 by David S.
I took bathroom measurements to the tile shop in Tysons Corner besides the Starbucks on Leesburg Pike. The person calculated how much floor tile, wall tile, and marble base would be required. The floor tile calculations were off by 2 boxes and we were 2 boxes short. Calculation for marble base was also off by one box, but I had an extra. It is important to note all of these items are still in stock in their inventory.My contractor was delayed in starting the project due to health concerns. The contractor sent me to the tile shop to get 2 more boxes of floor tile and to return the extra box of marble base. They refused to return the marble base stating it had been over 6 months since purchase. Had the tile shop correctly calculated the needed materials I would not have had the further delay in finishing the bathroom or had the overage. We are now waiting for the floor to arrive at this location. I determined that the shortage of tile must have arisen out of the square footage calculation fo the tub and believe he subtracted the tub twice. The manager Sal Shahidi apparently directed the staff to not assist this customer. I would not recommend dealing with this store manager at all, and would encourage you to go to other tile shop locations.
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November 2023 by Alexandra Perrotti
Visited the store to shop for flooring for both my bathroom and kitchen. The man working showed no interest in providing any help or service. We were in the store for over 10 minutes without any acknowledgment. We waited nearby to speak with him as he continued a lengthy convo with the only other person in the store. Eventually we asked if there was anyone else in the store who might be able to help us - he said he was in the middle of a conversation and there were 2 other people around. There was no offer to help us connect with them, instead an attitude that we were interrupting. We did not expect immediate service from him - but some acknowledgment. Abysmal service and attitude. Find an other shop & steer clear of this one!
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November 2023 by Seth Goldman
I worked with Payton today and had an amazing experience!!! I flip and build houses in the DMV, my company is called Goldhuis Real Estste, LLc. She was extremely knowledgeable, helpful, and friendly. I can’t wait to do my next house and work with her again.
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November 2023 by Moe L.
The location is unique for those of us living in the center of DC. The staff are excellent and efficient. "Sal" was awesome to work with on our project. His knowledge and experience were inspiring and invaluable. Overall, it was a good experience and the company had great products.
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October 2023 by Eljay
I needed a very small amount of kitchen tiles to complete an area recently renovated. Payton greeted me at the door and was eager to help find what I needed. The selection was decent for my needs, and the prices were good. Payton helped by contacting another The Tile Shop for items not in stock, and hand-carried the 6 large tiles I ended up selecting (she even put them in my truck). Kudos Payton for excellent service!
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July 2023 by Sebastian Holmes
Highly impressed with the durability and aesthetics of their tile collection.
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March 2023 by Sonia Silinsky Krupnikova
We are remodeling our kitchen and went to the Tile Shop location in DC without a great idea of what we wanted. Justin Finkelshteyn was incredible! He gave us clear guidance and helped us find exactly what we liked. He was helpful, efficient, incredibly knowledgeable, and completely unintrusive as we made our decision. We would recommend him unconditionally. We are thrilled with the quality of the tile and the excellent service!
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February 2023 by Suzan M.
The tile here is beautiful. But they don't have much in stock. If you go to the Tile Shop in Rockville they have a lot more in stock. The down side is that if you buy tile from one, and you have extra, you can't return at the other. It's an inconvenience if you are hurrying trying to get a job done- and super annoying - but the tile looks noce
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June 2022 by Austin Knipper
Sal's very nice and helpful, but the selection is much more limited and expensive than other tile stores, like Floor & Decor.
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April 2022 by MEL
Does anyone actually work there? This is the question I asked myself while I tried to pick up the smallest item (a mug-sized cleaning product ordered to the store as the balance of a previous paid order). I literally emailed with the person I previously worked with prior to coming in and set a date to pick it up, but still had to make two trips because this two-minute task was just too much for two employees in an empty store. It was like they had no idea what a customer would be doing in the store.
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February 2022 by Andrew Smothermon
2.5 stars.Great service when actually selecting tile - Sal was very helpful in helping us execute our vision.However, it’s kind of a headache to retrieve your order. They don’t keep any stock at their Wisconsin Ave location, so we had to drive an hour up to Rockville or pay extra to have it shipped to the store. At Rockville, when we arrived to pick up a few extra pieces, it took them 45 mins to find/pack 9 pieces of tile.With the amount you pay for tile, I feel like the least they could do is make delivery seamless and free.I would give 5/5 for tile selection service, and 0/5 for logistics.
